SALESFORCE ADMIN EXAM QUESTIONS & ANSWERS
A Customer Service agent is going on leave and the Service manager wants to change
ownership of cases assigned to her.
Which two users should be able to fulfill this request? Choose 2 answers.
A. A User with Read permission on account.
B. A User with the System Administrator profile.
C. A User with manager role above the agent.
D. A User with the manage Cases Permission. - Answers :B,D
Explanation:
Users with the System Administrator profile and any user with Manage Cases
permission should be able to help with ownership change for cases. Manage Cases
permission allows the user to administer case settings, to include Email-to-Case and
mass transfer of cases.
Permission Set Manual Sharing are options to open up access to a limited set of users.
Permission Set Groups is a new feature that allows Admins to combine multiple
permission sets into a single permission set group for user assignment. With the
grouping mechanism admins can truly apply role-based access control for managing
user entitlements in Salesforce org. This option is not applicable in this scenario.
Users at XYZ Inc. want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
A. Enable Creation of. Recurring Tasks.
B. Turn on Recurring Activities.
C. Workflow rule to create recurring tasks.
D. Flow to create recurring tasks. - Answers :A
Explanation:
In Salesforce, we have inbuilt feature to create recurring tasks when the previous task is
closed. A recurrence task is a task created repeatedly until the criteria specified are
met. It is used to create a repeating task when the current task is marked as completed
or overdue.
Steps for Recurrence Task:
Go to setup > Customize > Activities > Task Page layout.
Which three aspects of standard fields can an administrator customize?
Choose 3 Answers
A. Decimal Places
B. Picklist Values
C. Help Desk
D. Field name
E. Field history tracking - Answers :B,C,E
Explanation:
The following edits can be done in a Standard field
A Customer Service agent is going on leave and the Service manager wants to change
ownership of cases assigned to her.
Which two users should be able to fulfill this request? Choose 2 answers.
A. A User with Read permission on account.
B. A User with the System Administrator profile.
C. A User with manager role above the agent.
D. A User with the manage Cases Permission. - Answers :B,D
Explanation:
Users with the System Administrator profile and any user with Manage Cases
permission should be able to help with ownership change for cases. Manage Cases
permission allows the user to administer case settings, to include Email-to-Case and
mass transfer of cases.
Permission Set Manual Sharing are options to open up access to a limited set of users.
Permission Set Groups is a new feature that allows Admins to combine multiple
permission sets into a single permission set group for user assignment. With the
grouping mechanism admins can truly apply role-based access control for managing
user entitlements in Salesforce org. This option is not applicable in this scenario.
Users at XYZ Inc. want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet the requirement?
A. Enable Creation of. Recurring Tasks.
B. Turn on Recurring Activities.
C. Workflow rule to create recurring tasks.
D. Flow to create recurring tasks. - Answers :A
Explanation:
In Salesforce, we have inbuilt feature to create recurring tasks when the previous task is
closed. A recurrence task is a task created repeatedly until the criteria specified are
met. It is used to create a repeating task when the current task is marked as completed
or overdue.
Steps for Recurrence Task:
Go to setup > Customize > Activities > Task Page layout.
Which three aspects of standard fields can an administrator customize?
Choose 3 Answers
A. Decimal Places
B. Picklist Values
C. Help Desk
D. Field name
E. Field history tracking - Answers :B,C,E
Explanation:
The following edits can be done in a Standard field
