TEST BANK
ORGANIZATIONAL BEHAVIOUR
UNDERSTANDING AND MANAGING LIFE AT WORK
12TH EDITION
CHAPTER NO. 01: ORGANIZATIONAL BEHAVIOUR AND
MANAGEMENT
1. The most important goal of virtually all organizations is
a. profit.
b. survival.
c. employee development.
d. cost reduction.
e. increased productivity.
ANSWER: b
2. Organizational survival is often dependent on how well the organization can adapt. Which of the following
behaviours on the part of individuals is necessary for the organization to survive?
a. Being motivated to join and remain with the organization
b. Performing their work in terms of productivity, quality, and service
c. Being flexible
d. Being innovative
e. All of the above
ANSWER: e
3. Which of the following statements best defines an "organization"?
a. A social convention for accomplishing individual goals through group effort
b. A group which accomplishes common goals through social interactions and individual effort
c. A social invention for accomplishing common goals through group effort
d. A collection of formally organized social entities
e. A combination of people and physical capital designed to accomplish a common goal
ANSWER: c
4. When we say that organizations are social inventions, we mean that
a. organizations don't exist without members.
b. physical assets and implements of technology are irrelevant to organizations.
c. they don't really exist.
d. the existence of organizations is what differentiates humans from animals.
e. they must have both people and things to be considered organizations.
ANSWER: a
,5. A social invention for accomplishing goals through group effort is a(n)
a. managerial task.
b. contingency.
c. organization.
d. operative goal.
e. manager.
ANSWER: c
6. Which of the following is NOT usually a requirement for organizational survival?
a. The continuing membership of particular, specific individuals in the organization
b. The ability to induce persons to join and remain in the organization
c. Innovative activities which go beyond members' usual assignments
d. The reliable performance of usual assignments
e. Flexible and innovative behaviour
ANSWER: a
7. What do 87 percent of executives believe is a strategic priority for their organization?
a. Employee engagement
b. Psychological capital
c. Human capital
d. Corporate social responsibility
e. Innovation
ANSWER: e
8. Organizational behaviour is concerned with groups because
a. informal groups can influence organizational effectiveness.
b. much work is performed by formal work groups.
c. groups can influence new organizational members.
d. organizations depend on interaction and coordination among people to accomplish their goals.
e. all of the above.
ANSWER: e
9. Social inventions for accomplishing goals through group effort are called __________ .
ANSWER: organizations
10. __________ is a goal of virtually all organizations.
ANSWER: Survival
11. Much of the intellectual and physical work done in organizations is quite literally performed by __________
.
ANSWER: groups
,12. 87 percent of executives believe that __________ is a strategic priority for their organization.
ANSWER: innovation
13. Organizational behaviour is interested in
a. the attitudes of individuals and groups in organizations.
b. the behaviours of individuals and groups in organizations.
c. the structure of organizations.
d. the formation of groups in organizations.
e. all of the above.
ANSWER: e
14. Which of the following is NOT a concern of the field of organizational behaviour?
a. How organizations can survive and adapt to change
b. How to get people to practise effective teamwork
c. Understanding people and managing them to work effectively
d. Understanding people in order to create the most sustainable organization possible
e. How to get people to think and act in exactly the same way as everyone else
ANSWER: e
15. A large Canadian corporation has recently merged with a French company. Which of the following is least
likely to be related to the field of organizational behaviour?
a. The adoption of a new leadership style and the subsequent resignation of two executives in Canada
b. The development of an organizational structure for the newly merged company
c. The impact of different cultural values on the newly merged company
d. The adoption of a bilingual communication policy for all announcements in the employee newsletter
e. The legal restrictions pertaining to shared ownership in the newly merged company
ANSWER: e
16. Human resources management refers to
a. the attitudes and behaviours of individuals and groups in organizations.
b. an approach to management that recognizes there is no one best way to manage.
c. programs, practices, and systems for improving the attitudes and behaviours of individuals and groups
in organizations.
d. programs, practices, and systems to acquire, develop, and retain employees in organizations.
e. programs, practices, and systems to make an organization more effective.
ANSWER: d
17. Soon after Taz began his new job, he began to develop relationships with others in the organization who
could assist him in his work and career. What is it that Taz gained from doing this?
a. Psychological capital
b. Social capital
c. Human capital
d. Self-efficacy
e. Resilience
ANSWER: b
, 18. The field of organizational behaviour is concerned with the actual behaviour or activities of organizational
members but not with their attitudes.
a. True
b. False
ANSWER: b
19. Knowledge of organizational behaviour will help you understand the use and effectiveness of __________ .
ANSWER: human resources
20. __________ refers to the social resources that individuals obtain from participation in a social structure.
ANSWER: Social capital
21. Define and describe the differences and relationship between organizational behaviour and human resources
management.
ANSWER: Organizational behaviour refers to the attitudes and behaviours of individuals
and groups in organizations. Human resources management refers to programs, practices,
and systems to acquire, develop, and retain employees in organizations. Human resource
practices can be used to help develop positive employee attitudes and behaviours, and
organizational behaviour can help to understand the use and effectiveness of different
human resources practices
22. Management is defined as
a. the art of telling people what to do.
b. the art of getting things accomplished through others.
c. the art of getting people to do what you want.
d. the art of controlling employees.
e. the art which prescribes how things get accomplished in organizations.
ANSWER: b
23. Two important managerial tasks are the analysis of problems and taking action to deal with these problems.
Analysis is closely related to which goal(s) of the field of organizational behaviour?
a. Management
b. Prediction and explanation
c. Explanation and control
d. Prediction and management
e. Prediction and control
ANSWER: b
ORGANIZATIONAL BEHAVIOUR
UNDERSTANDING AND MANAGING LIFE AT WORK
12TH EDITION
CHAPTER NO. 01: ORGANIZATIONAL BEHAVIOUR AND
MANAGEMENT
1. The most important goal of virtually all organizations is
a. profit.
b. survival.
c. employee development.
d. cost reduction.
e. increased productivity.
ANSWER: b
2. Organizational survival is often dependent on how well the organization can adapt. Which of the following
behaviours on the part of individuals is necessary for the organization to survive?
a. Being motivated to join and remain with the organization
b. Performing their work in terms of productivity, quality, and service
c. Being flexible
d. Being innovative
e. All of the above
ANSWER: e
3. Which of the following statements best defines an "organization"?
a. A social convention for accomplishing individual goals through group effort
b. A group which accomplishes common goals through social interactions and individual effort
c. A social invention for accomplishing common goals through group effort
d. A collection of formally organized social entities
e. A combination of people and physical capital designed to accomplish a common goal
ANSWER: c
4. When we say that organizations are social inventions, we mean that
a. organizations don't exist without members.
b. physical assets and implements of technology are irrelevant to organizations.
c. they don't really exist.
d. the existence of organizations is what differentiates humans from animals.
e. they must have both people and things to be considered organizations.
ANSWER: a
,5. A social invention for accomplishing goals through group effort is a(n)
a. managerial task.
b. contingency.
c. organization.
d. operative goal.
e. manager.
ANSWER: c
6. Which of the following is NOT usually a requirement for organizational survival?
a. The continuing membership of particular, specific individuals in the organization
b. The ability to induce persons to join and remain in the organization
c. Innovative activities which go beyond members' usual assignments
d. The reliable performance of usual assignments
e. Flexible and innovative behaviour
ANSWER: a
7. What do 87 percent of executives believe is a strategic priority for their organization?
a. Employee engagement
b. Psychological capital
c. Human capital
d. Corporate social responsibility
e. Innovation
ANSWER: e
8. Organizational behaviour is concerned with groups because
a. informal groups can influence organizational effectiveness.
b. much work is performed by formal work groups.
c. groups can influence new organizational members.
d. organizations depend on interaction and coordination among people to accomplish their goals.
e. all of the above.
ANSWER: e
9. Social inventions for accomplishing goals through group effort are called __________ .
ANSWER: organizations
10. __________ is a goal of virtually all organizations.
ANSWER: Survival
11. Much of the intellectual and physical work done in organizations is quite literally performed by __________
.
ANSWER: groups
,12. 87 percent of executives believe that __________ is a strategic priority for their organization.
ANSWER: innovation
13. Organizational behaviour is interested in
a. the attitudes of individuals and groups in organizations.
b. the behaviours of individuals and groups in organizations.
c. the structure of organizations.
d. the formation of groups in organizations.
e. all of the above.
ANSWER: e
14. Which of the following is NOT a concern of the field of organizational behaviour?
a. How organizations can survive and adapt to change
b. How to get people to practise effective teamwork
c. Understanding people and managing them to work effectively
d. Understanding people in order to create the most sustainable organization possible
e. How to get people to think and act in exactly the same way as everyone else
ANSWER: e
15. A large Canadian corporation has recently merged with a French company. Which of the following is least
likely to be related to the field of organizational behaviour?
a. The adoption of a new leadership style and the subsequent resignation of two executives in Canada
b. The development of an organizational structure for the newly merged company
c. The impact of different cultural values on the newly merged company
d. The adoption of a bilingual communication policy for all announcements in the employee newsletter
e. The legal restrictions pertaining to shared ownership in the newly merged company
ANSWER: e
16. Human resources management refers to
a. the attitudes and behaviours of individuals and groups in organizations.
b. an approach to management that recognizes there is no one best way to manage.
c. programs, practices, and systems for improving the attitudes and behaviours of individuals and groups
in organizations.
d. programs, practices, and systems to acquire, develop, and retain employees in organizations.
e. programs, practices, and systems to make an organization more effective.
ANSWER: d
17. Soon after Taz began his new job, he began to develop relationships with others in the organization who
could assist him in his work and career. What is it that Taz gained from doing this?
a. Psychological capital
b. Social capital
c. Human capital
d. Self-efficacy
e. Resilience
ANSWER: b
, 18. The field of organizational behaviour is concerned with the actual behaviour or activities of organizational
members but not with their attitudes.
a. True
b. False
ANSWER: b
19. Knowledge of organizational behaviour will help you understand the use and effectiveness of __________ .
ANSWER: human resources
20. __________ refers to the social resources that individuals obtain from participation in a social structure.
ANSWER: Social capital
21. Define and describe the differences and relationship between organizational behaviour and human resources
management.
ANSWER: Organizational behaviour refers to the attitudes and behaviours of individuals
and groups in organizations. Human resources management refers to programs, practices,
and systems to acquire, develop, and retain employees in organizations. Human resource
practices can be used to help develop positive employee attitudes and behaviours, and
organizational behaviour can help to understand the use and effectiveness of different
human resources practices
22. Management is defined as
a. the art of telling people what to do.
b. the art of getting things accomplished through others.
c. the art of getting people to do what you want.
d. the art of controlling employees.
e. the art which prescribes how things get accomplished in organizations.
ANSWER: b
23. Two important managerial tasks are the analysis of problems and taking action to deal with these problems.
Analysis is closely related to which goal(s) of the field of organizational behaviour?
a. Management
b. Prediction and explanation
c. Explanation and control
d. Prediction and management
e. Prediction and control
ANSWER: b
