QUESTIONS WITH SOLUTIONS GRADED A+
✔✔Which of the following reactions would be appropriate when responding to an upset
customer? (Select all that apply)
A. Let customers finish speaking
B. Inform the customer what you are doing to help
C. Do not argue
D. Apologize to the customer - ✔✔NA
✔✔What is a Corporate Integrity Agreement?
A. An agreement between corporations by which they agree to compete fairly against
one another
B. An agreement between the Office of the Inspector General of the Department of
Health and Human Services and a healthcare provider or other entity as part of a
settlement for alleged civil wrongdoing related to federal healthcare laws.
C. The certification form employees must sign every year to acknowledge that they
received, understand, and will abide by the Company's Code of Conduct.
D. A document all companies must sign before they are allowed to sell products or
services. - ✔✔
✔✔What do we do at CVS Caremark to make sure that we don't hire a new employee
that has gotten into trouble with government programs in the past?
A. Ask during the new hire's interview
B. Lawful background checks
C. License validation
D. Employee attestation - ✔✔
✔✔For the following prescription, what is the quantity to dispense?
Imitrex 25mg
SIG: 1 t q 4-6h pm headache for 3 days
A. 3
B. 12
C. 18
D. 30 - ✔✔
✔✔For the following prescription, what is the day's supply?
Vicodin Disp #60
SIG: 1-2 t q 8h prn pain
A. Day Supply 10
B. Day Supply 60
C. Day Supply 30
D. Day Supply 20 - ✔✔
, ✔✔A prescription calls for 180ml of Promethazine with Codeine. How many ounces will
be dispensed?
A. 3 ounces
B. 9 ounces
C. 6 ounces
D. 4 ounces - ✔✔
✔✔The Metric Measurement equivalent to 4 oz. is:
A. 60 ml
B. 90 ml
C. 120 ml
D. 180 ml - ✔✔
✔✔For the following prescription, what is the quantity to dispense?
Augmentin 500mg
SIG: 1t po bid with food x10d
A. 24
B. 20
C. 30
D. 60 - ✔✔
✔✔If a drug contains 25 mg of an expectorant per tablespoon, how much expectorant
would be in a quart of this medication?
A. 1500 mg
B. 1550 mg
C. 1600 mg
D. 1650 mg - ✔✔
✔✔A patient drops off a prescription for Amoxicillin 500mg, with instructions that read:
"1C BID for 10 days". There is no quantity indicated on the prescription. How would you
determine the correct quantity to dispense?
A. Call the prescriber for clarification
B. Calculate the quantity by multiplying the day supply by the number and frequency of
the dosing
C. Ask the patient if the doctor told them how many pills they'd be getting
D. Check with the pharmacist - ✔✔
✔✔A prescription for ear drops specifies that the patient put 2 drops in each ear twice a
day for 9 days. Approximately how many milliliters of medication would be needed for
this prescription?
A. 5 ml
B. 15 ml
C. 30 ml
D. 60 ml - ✔✔