QUESTIONS WITH SOLUTIONS GRADED A+
✔✔In scenarios where a patient has two or more Third Party Plans that may be billed
for the same claim, it is referred to as:
A. Coordination of Benefits
B. Private Insurance
C. HealthSavings Pass
D. Medicaid - ✔✔NA
✔✔A patient drops off a new prescription and has two similar Third Party Plans. When
processing the claim, there is a tie between the two plans. How would you resolve this?
A. Ask the patient which plan he/she would like to use
B. Choose between the two plans
C. Call the CVS Contact Support Center
D. Verify that you entered the plan information correctly - ✔✔NA
✔✔What is the "golden" rule regarding Third Party Billing?
A. Always ask for the patient's card
B. Only charge the customer for partial fills, not the Third Party
C. Submit each prescription until it's approved
D. Don't bill until you can fill - ✔✔NA
✔✔The main purpose of the Third Party Consultation log is to record:
A. patients' response to the offer to counsel
B. how many prescriptions a patient is picking up
C. who is picking up each prescription
D. which medications each patient is taking. - ✔✔NA
✔✔In the event that a customer refuses to sign the Prescription Pick-up Log you should:
A. refuse to provide the prescription to the customer until they sign
B. write in their name yourself, followed by your initials
C. document the Log with "Patient refuses to sign" followed by your initials
D. nothing; a signature is not really required - ✔✔NA
✔✔In the event that you have any questions regarding current federal and state laws,
regulations, and rules governing the legal distribution of drugs in Florida, you access
this information in a CVS store:
A. in the State binder located in the Administrative area in the pharmacy
B. from the Regulatory site on RxNet, the store's intranet site
C. in the Store Manager's controller
D. from the Maintenance Menu in the RxConnect system. - ✔✔NA
,✔✔Properly managing your store's supply items ensures your Pharmacy Team can
effectively fill all prescriptions and meet the needs of customers. At CVS, it is
recommended you maintain at least a _______ supply of all store supply items.
A. one week's
B. two week's
C. three week's
D. one month's - ✔✔NA
✔✔Which CFRx activities must be performed consistently and correctly in order to
effectively manage your store's inventory?
A. Cycle Counts, Order Review, and Delivery Check in
B. CII Inventories, OV Order Review, and Store Supply Orders
C. Waiting Bin Maintenance, Non-saleable Returns and Shelf Label Management
D. All of the above - ✔✔NA
✔✔Which of the following should not be covered when affixing auxiliary stickers?
(Select all that apply)
A. The medication label
B. The mixing instructions on reconstitutables
C. The barcode
D. The patient name - ✔✔NA
✔✔Auxiliary stickers:
A. communicate optional patient or drug information
B. must be discarded in the Confidential waste basket
C. should be removed from the manufacturer stock bottle
D. inform customers about special instructions or side effects. - ✔✔NA
✔✔Those prescriptions that include multiple packages (such as a 3 pack of oral
contraceptives) must:
A. be taped together and labeled with one prescription label
B. include a label on each package
C. be processed as three separate prescriptions and labeled accordingly
D. be repackaged to all be included in one packaged and labeled with one label. -
✔✔NA
✔✔Which auxiliary label would you use for Cortisporin otic suspension?
A. For the eye
B. Shake well
C. Take on an empty stomach
D. Do not take within 2 hours of antacids or vitamins - ✔✔NA
✔✔The middle set of digits on the national drug code number describes the:
A. Manufacturer
, B. Product name/strength
C. Package size
D. Expiration date - ✔✔NA
✔✔When selecting a container to package each prescription it is important to ensure it
is large enough to accommodate the medication, the medication label, and
the____________.
A. HIPAA notice of privacy practices
B. Pick up log sticker
C. auxiliary stickers
D. No Pill Image sticker - ✔✔NA
✔✔Any additional information that may have printed with a prescription label receipt
must be:
A. discarded
B. included with the prepared prescription
C. reviewed with the patient by the Pharmacist
D. attached to an Action Note - ✔✔NA
✔✔When preparing a prescription, ensure selection of the correct medication by always
comparing the information on the prescription label to the stock bottle's:
A. Medication name
B. Medication strength
C. Medication dosage form
D. NDC number - ✔✔NA
✔✔When packaging each prescription, you must select an appropriate-sized container
and refer to the prescription label to check the customer's preference for __________.
A. Brand or generic drugs
B. Safety or non-safety caps
C. Vial color
D. Contact number - ✔✔NA
✔✔When retrieving medications to prepare at Production, if you see a high-risk shelf
label and divider you should know that these identify medications:
A. that may have look alike and sound alike drugs
B. that have low quantities in-stock
C. about to expire
D. stored in locations outside of the bays, including the refrigerator. - ✔✔NA
✔✔The approximate size container for the dispensing of 240ml of liquid medication
would be?
A. 6 ounces
B. 8 ounces
C. 10 ounces