BCOR 360 EXAM 1 UPDATED 2025 QUESTIONS AND ANSWERS
What hobbies illustrate a transformation process? - CORRECT ANSWER✅✅✅Art,
cooking, Do-it-yourself projects
As an operations manager, your job is to create customer value - CORRECT
ANSWER✅✅✅True
Who invented the assembly line? - CORRECT ANSWER✅✅✅Ransom E. Olds-- Not
FORD
The industrial revolution marked the beginning of good operations management practice. -
CORRECT ANSWER✅✅✅False
Who invented lean six sigma - CORRECT ANSWER✅✅✅Toyota
Which of the following is not a process in the SCOR model/methodology? - CORRECT
ANSWER✅✅✅Activate
An open systems view reiterates that companies operate in a dynamic, ever-changing
environment, requiring managers to constantly adapt in order to remain competitive. -
CORRECT ANSWER✅✅✅True
Which of the following is not a critical design decision? - CORRECT
ANSWER✅✅✅Inventory MGMT
Which of the following practices/techniques helps to eliminate poorly designed jobs that alienate
workers, reduce productivity, and stifle learning? - CORRECT ANSWER✅✅✅All of the
above - Magnification, Enrichment, attribution, enlargement, involvement
, As you look at a supply chain map, you can be confident you are looking at a winning supply
chain if it depicts the right ______________ and the right _________________. - CORRECT
ANSWER✅✅✅Players; Relationships
Which of the following accurately describes the bullwhip effect? - CORRECT
ANSWER✅✅✅The bullwhip effect argues that variations in demand magnify as they move
upstream to suppliers.
Although service industries account for about 80% of jobs in the U.S. economy, they only
represent about 40% of the U.S. GDP. - CORRECT ANSWER✅✅✅F
Why should you care about needing to learn how to effectively manage services? - CORRECT
ANSWER✅✅✅c. Services productivity growth and innovation are critical to future
prosperity.
Which of the following are the two characteristics that distinguish service operations? -
CORRECT ANSWER✅✅✅Customer contact/ Tangibility
Because services can't be shipped, you lose decision-making flexibility. ___________________
and _____________________ are everything. - CORRECT ANSWER✅✅✅Location and
Timing
Which of the following are ways to manage the fact that services are perishable—i.e., they
cannot be inventoried? - CORRECT ANSWER✅✅✅e. Try to influence consumer behavior
to match demand to supply—e.g., discounts for non-peak times.
Which of the following companies made the advertising tagline, "Everyday low price," famous?
- CORRECT ANSWER✅✅✅A&P
What are the two primary types of scanning? - CORRECT ANSWER✅✅✅Passive and
Proactive
What hobbies illustrate a transformation process? - CORRECT ANSWER✅✅✅Art,
cooking, Do-it-yourself projects
As an operations manager, your job is to create customer value - CORRECT
ANSWER✅✅✅True
Who invented the assembly line? - CORRECT ANSWER✅✅✅Ransom E. Olds-- Not
FORD
The industrial revolution marked the beginning of good operations management practice. -
CORRECT ANSWER✅✅✅False
Who invented lean six sigma - CORRECT ANSWER✅✅✅Toyota
Which of the following is not a process in the SCOR model/methodology? - CORRECT
ANSWER✅✅✅Activate
An open systems view reiterates that companies operate in a dynamic, ever-changing
environment, requiring managers to constantly adapt in order to remain competitive. -
CORRECT ANSWER✅✅✅True
Which of the following is not a critical design decision? - CORRECT
ANSWER✅✅✅Inventory MGMT
Which of the following practices/techniques helps to eliminate poorly designed jobs that alienate
workers, reduce productivity, and stifle learning? - CORRECT ANSWER✅✅✅All of the
above - Magnification, Enrichment, attribution, enlargement, involvement
, As you look at a supply chain map, you can be confident you are looking at a winning supply
chain if it depicts the right ______________ and the right _________________. - CORRECT
ANSWER✅✅✅Players; Relationships
Which of the following accurately describes the bullwhip effect? - CORRECT
ANSWER✅✅✅The bullwhip effect argues that variations in demand magnify as they move
upstream to suppliers.
Although service industries account for about 80% of jobs in the U.S. economy, they only
represent about 40% of the U.S. GDP. - CORRECT ANSWER✅✅✅F
Why should you care about needing to learn how to effectively manage services? - CORRECT
ANSWER✅✅✅c. Services productivity growth and innovation are critical to future
prosperity.
Which of the following are the two characteristics that distinguish service operations? -
CORRECT ANSWER✅✅✅Customer contact/ Tangibility
Because services can't be shipped, you lose decision-making flexibility. ___________________
and _____________________ are everything. - CORRECT ANSWER✅✅✅Location and
Timing
Which of the following are ways to manage the fact that services are perishable—i.e., they
cannot be inventoried? - CORRECT ANSWER✅✅✅e. Try to influence consumer behavior
to match demand to supply—e.g., discounts for non-peak times.
Which of the following companies made the advertising tagline, "Everyday low price," famous?
- CORRECT ANSWER✅✅✅A&P
What are the two primary types of scanning? - CORRECT ANSWER✅✅✅Passive and
Proactive
