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CISA Domain 4 Questions And Answers Latest Updated Solution.

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Terms in this set (103)


Plans, builds, runs and monitors activities in alignment
with the direction set by the governance body to
Management achieve the enterprise objectives. Is the responsibility
of the executive management, under the leadership of
the CEO

Ensuring that adequate resources are allocated to
suport IS operations
Planning to ensure the most efficient and effective
use of an operation's resources
IS Management
Authorizing and monitoring IT resource usage based
on corporate policy
Monitoring operations to ensure compliance with
standards

, Ensuring that detailed schedules exist for each
operating shift
Reviewing and authorizing changes to the operations
schedules
Reviewing and authorizing changes to the network,
system and applications
Ensuring that changes to hardware and software do
not cause undue disruption to normal processing
Monitoring system performance and resource usage
to optimize computer resource utilization
Monitoring service level agreements to ensure the
delivery of quality IT services that meet business
needs
IS Operations
Anticipating equipment replacement/capacity to
maximize current job throughput and strategically
plan future acquisitions
Maintaining job accounting reports and other audit
records
Reviewing logs from all IT systems to detect critical
system events and establish accountability of IS
operations
Ensuring that all problems and incidents are handled
in a timely manner
Ensuring that IS processing can recover in a timely
manner from minor and major disruptions of
operations

, Ensuring the confidentiality, integrity and availability
of the data
Monitoring the environment and the secuirty of the
facility to maintain proper conditions for equipment
performance
Ensuring that security vulnerabilities are identified and
resolved in a timely manner
Information Security Ensuring that security patches are identified and
installed in a timely manner
Detecting intrusion attempts
Resolving information secuirty events, incidents and
problems in a timely manner
Limiting logical and physical access to computer
resources to those who require and are authorized to
use it

The implementation and management of IT services
IT Service Management (people, process and information technology) to
(ITSM) meet business needs. ITIL and ISO 20000 are
frameworks for ITSM.

ITSM framework. Reference body of knowledge for
ITIL
service delivery good practices.

Help Desk
Incident management
Problem management
ITSM - IT services support
Configuration management
Change management
Release management

Service-level management
IT financial management
ITSM - IT Service Delivery Capacity management
IT service continuity management
Availability management

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