C483 EXAMINATION QUESTIONS AND ANSWERS
A value chain is the sequence of activities that begins with raw materials. What result does a
value chain end with? - delivery of products and services
what happens when an effective value chain is created - profit margins are increased
(321)
industry and market, competitor analysis, and social analysis are examples of which step in
strategic planning process - analysis of exteral opportunities and threats
skilled management, positive cash flow, and well known brands are examples of which
component of the SWOT analysis - strengths
what denotes skill or expertise in an activity that constitutes the roots of competitiveness in an
organization - core competencies
according to michael porters competitive environment model, how can suppliers influence
strategic planning - suppliers can reduce mfg time and increase product quality
a company offers unique products in its industry to create a competitive advantage. which type
of strategy is the company using - customization
happy inc., is a leading provider of family entertainment and BCD is a broadcasting company
with news, cable and entertainment networks. happy inc., recently acquired BCD in hopes of
boosting its primary business of family entertainment. which type of corporate strategy is
represented by happy inc.'s purchase of their distribution network - vertical integration
what is the first step of organizational strategic planning? - developing internal strengths
a local business has provided services to its customers for 40 years. the business's mission is "to
give our customers the best service in town" the owner of the business has had a long-standing
dream to franchise the business and become the best provider of its services in the united
states. what describes the owners dream? - strategic planning
the introduction of statistical tools to analyze the causes of product defects is associated with
which quality improvement approach? - six sigma
what is the principal idea of reengineering - to revolutionize key organizational systems
and processes
what designates those who take hands-on responsibility for creating innovation such as new
ideas, products or methods within an organization - intrapreneuer
, how many defects per million are there at six sigma, assuming a product or process is defect
free 99.9999966% of the time? - 3.4 defects per million
why is innovation an important element of entrepreneurship - creates unique and
different prioducts and services...
a company is trying to systematically improve processes by eliminating noncomformity of their
products to product specifications. the company believes their continuous effort to reduce
variation in their process outputs is key to their business success - six sigma
why would an entrepreneurial business choose to use its own resources versus seeking outside
resources in financing a business venture - to maintain control...
what can managers do to encourage useful conflict during a meeting to lessen inhibition about
disagreeing and make the conflict less personal - promote affective conflict...
which activity should management use to encourage intrapreneurship within an organization -
provide employees extra training opportunities
...
which type of control system is being implemented when management uses prices, profit
centers, and exchange relationaships as a control - market control...
a store that has had a high rate of employee theft wants to use an employee selection
technique to hire new employees who are less likely to steal from them. which type of
employee selection instrument is most appropriate in this situation - integrity testing...
a corporation recently disbanded its flex time schedule for employees and now requires that all
employees work 9am to 6pm monday through friday. the employees banded together in
opposition of the change. what were the employees experienceing - abilene paradox
the manager of the HR department at a corporation agreed to authorize one-hour breaks for all
employees fo the organization as long as the production manager agreed to shorten the
morning and afternoon breaks of all emlpoyees to 15 minutes. which approach were the
managers using to enlist cooperation for the change - facilitation and support
controlling - the management function of monitoring performance and making needed
changes
during a final job interview, the hiring manager asks candidates about age and national origin.
some of the rejected candidates suspect they did not get the job because of their age. which
law covers this type of discrimination - equal employment opportunity...
A value chain is the sequence of activities that begins with raw materials. What result does a
value chain end with? - delivery of products and services
what happens when an effective value chain is created - profit margins are increased
(321)
industry and market, competitor analysis, and social analysis are examples of which step in
strategic planning process - analysis of exteral opportunities and threats
skilled management, positive cash flow, and well known brands are examples of which
component of the SWOT analysis - strengths
what denotes skill or expertise in an activity that constitutes the roots of competitiveness in an
organization - core competencies
according to michael porters competitive environment model, how can suppliers influence
strategic planning - suppliers can reduce mfg time and increase product quality
a company offers unique products in its industry to create a competitive advantage. which type
of strategy is the company using - customization
happy inc., is a leading provider of family entertainment and BCD is a broadcasting company
with news, cable and entertainment networks. happy inc., recently acquired BCD in hopes of
boosting its primary business of family entertainment. which type of corporate strategy is
represented by happy inc.'s purchase of their distribution network - vertical integration
what is the first step of organizational strategic planning? - developing internal strengths
a local business has provided services to its customers for 40 years. the business's mission is "to
give our customers the best service in town" the owner of the business has had a long-standing
dream to franchise the business and become the best provider of its services in the united
states. what describes the owners dream? - strategic planning
the introduction of statistical tools to analyze the causes of product defects is associated with
which quality improvement approach? - six sigma
what is the principal idea of reengineering - to revolutionize key organizational systems
and processes
what designates those who take hands-on responsibility for creating innovation such as new
ideas, products or methods within an organization - intrapreneuer
, how many defects per million are there at six sigma, assuming a product or process is defect
free 99.9999966% of the time? - 3.4 defects per million
why is innovation an important element of entrepreneurship - creates unique and
different prioducts and services...
a company is trying to systematically improve processes by eliminating noncomformity of their
products to product specifications. the company believes their continuous effort to reduce
variation in their process outputs is key to their business success - six sigma
why would an entrepreneurial business choose to use its own resources versus seeking outside
resources in financing a business venture - to maintain control...
what can managers do to encourage useful conflict during a meeting to lessen inhibition about
disagreeing and make the conflict less personal - promote affective conflict...
which activity should management use to encourage intrapreneurship within an organization -
provide employees extra training opportunities
...
which type of control system is being implemented when management uses prices, profit
centers, and exchange relationaships as a control - market control...
a store that has had a high rate of employee theft wants to use an employee selection
technique to hire new employees who are less likely to steal from them. which type of
employee selection instrument is most appropriate in this situation - integrity testing...
a corporation recently disbanded its flex time schedule for employees and now requires that all
employees work 9am to 6pm monday through friday. the employees banded together in
opposition of the change. what were the employees experienceing - abilene paradox
the manager of the HR department at a corporation agreed to authorize one-hour breaks for all
employees fo the organization as long as the production manager agreed to shorten the
morning and afternoon breaks of all emlpoyees to 15 minutes. which approach were the
managers using to enlist cooperation for the change - facilitation and support
controlling - the management function of monitoring performance and making needed
changes
during a final job interview, the hiring manager asks candidates about age and national origin.
some of the rejected candidates suspect they did not get the job because of their age. which
law covers this type of discrimination - equal employment opportunity...
