TACO BELL SHIFT LEAD FINAL EXAMINATION QUESTIONS
WITH SOLUTIONS GRADED A+2025/2026
✔✔What should a two part close consist of? - ✔✔Thank you, have a great day! or
Thank you, see you tomorrow! Something with Thank you
plus a nice phrase
✔✔What is a good greeting?
A. Hi, how are you?
B. Order when you are ready
C. Welcome to TB. Order when ready
D. What can I get started for you?
E. What's up? - ✔✔A. Hi, how are you
C. Welcome to TB. Order when you are ready
✔✔true or false: Vaping and cigarettes are considered the same in the 25 foot from
entrance law? - ✔✔true
✔✔Why does the carry over need 45 minutes in the ice bath? can we make it shorter? -
✔✔To cool down to below 70 degrees to stop bacteria growth.
No! You risk foodbourne illness
✔✔Any Team Member can handle guest complaints about getting sick True or False? -
✔✔FALSE only managers should handle guest sick complaints
✔✔How many false bottoms must be placed in the pan before bagging hot carry over
food? - ✔✔3
✔✔What are 3 of the many Food Fundamentals? - ✔✔Burrito wrap smile, wrap to
correct corner, 20 & 10. ingred. spread, quesadilla rock&roll
torts 5 & 5, full pumps, (stir,scoop, tap), mark specials if more than 1, grill full 17 sec.
✔✔True or false: Any Team Member can handle guest complaints about getting sick
True or False? - ✔✔FALSE only managers should handle guest sick complaints
✔✔What are 4 things needed for giving feedback well?
A. Good listener, observer, witness and employee
B. Dynamic Discussion, EARS, recognition cards and music
C. Timely, specific, objective and focuses on behavior
D. Respect, trust, friends and specific words - ✔✔C. Timely, specific, objective and
focuses on behavior
✔✔What is a bottleneck? - ✔✔It is the point that is slowing down the flow in speed with
service
, ✔✔Give three examples of bottlenecks: - ✔✔1. waiting on food to fry
2. food is ready but cashier is taking orders
3. only Starter on line cause stuffer is doing prep
✔✔How would you fix those three bottleneck problems: - ✔✔1. Stock a little more on
line so they don't run out. Communicate when more needs dropped.
2. Slide deploy second person in D/T to help cash out and hand out orders.
3. Slide deploy so someone else can do prep and stuffer can get back to line or make
sure prep is completed during pre-rush with enough product so you don't run out
✔✔Which of the following creates a hostile work environment? Mark all that apply
A. Talking about last night's party that only 2 of you could attend.
B. Calling someone names under your breath.
C. Saying Thank you and Please - having courtesy
D. Yelling at someone when angry.
E. Using cuss/swear words when frustrated.
F. Being late often or calling out for your shifts often
G. Not happy unless causing drama and strife among team mates.
H. Sharing political, religious or ideology views to stir up controversy
Sharing jokes that are not in good taste or meme's not in good taste.
K. Giving out CHAMPS - Recognition cards - ✔✔A. Talking about last night's party that
only 2 of you could attend.
B. Calling someone names under your breath.
D. Yelling at someone when angry.
E. Using cuss/swear words when frustrated.
F. Being late often or calling out for your shifts often
G. Not happy unless causing drama and strife among team mates.
H. Sharing political, religious or ideology views to stir up controversy
I. Sharing jokes that are not in good taste or meme's not in good taste.
✔✔Matching items Vs. Sauces: AM crunchwrap - BCN - ✔✔creamy jalapeño- Z
✔✔Matching items Vs. Sauces: cheesy bean and rice burrito - ✔✔creamy jalapeño- Z
✔✔Matching items Vs. Sauces: Quesarito - ✔✔creamy chipotle- Z
✔✔Matching items Vs. Sauces: chicken chipotle melt - ✔✔creamy chipotle- LINE
✔✔Matching items Vs. Sauces: quesadillas - ✔✔creamy jalapeño- Z
✔✔Matching items Vs. Sauces: Cheesy gordita crunch - ✔✔spicy ranch- Z
✔✔Matching items Vs. Sauces: Power Bowl - ✔✔avocado ranch- LINE
WITH SOLUTIONS GRADED A+2025/2026
✔✔What should a two part close consist of? - ✔✔Thank you, have a great day! or
Thank you, see you tomorrow! Something with Thank you
plus a nice phrase
✔✔What is a good greeting?
A. Hi, how are you?
B. Order when you are ready
C. Welcome to TB. Order when ready
D. What can I get started for you?
E. What's up? - ✔✔A. Hi, how are you
C. Welcome to TB. Order when you are ready
✔✔true or false: Vaping and cigarettes are considered the same in the 25 foot from
entrance law? - ✔✔true
✔✔Why does the carry over need 45 minutes in the ice bath? can we make it shorter? -
✔✔To cool down to below 70 degrees to stop bacteria growth.
No! You risk foodbourne illness
✔✔Any Team Member can handle guest complaints about getting sick True or False? -
✔✔FALSE only managers should handle guest sick complaints
✔✔How many false bottoms must be placed in the pan before bagging hot carry over
food? - ✔✔3
✔✔What are 3 of the many Food Fundamentals? - ✔✔Burrito wrap smile, wrap to
correct corner, 20 & 10. ingred. spread, quesadilla rock&roll
torts 5 & 5, full pumps, (stir,scoop, tap), mark specials if more than 1, grill full 17 sec.
✔✔True or false: Any Team Member can handle guest complaints about getting sick
True or False? - ✔✔FALSE only managers should handle guest sick complaints
✔✔What are 4 things needed for giving feedback well?
A. Good listener, observer, witness and employee
B. Dynamic Discussion, EARS, recognition cards and music
C. Timely, specific, objective and focuses on behavior
D. Respect, trust, friends and specific words - ✔✔C. Timely, specific, objective and
focuses on behavior
✔✔What is a bottleneck? - ✔✔It is the point that is slowing down the flow in speed with
service
, ✔✔Give three examples of bottlenecks: - ✔✔1. waiting on food to fry
2. food is ready but cashier is taking orders
3. only Starter on line cause stuffer is doing prep
✔✔How would you fix those three bottleneck problems: - ✔✔1. Stock a little more on
line so they don't run out. Communicate when more needs dropped.
2. Slide deploy second person in D/T to help cash out and hand out orders.
3. Slide deploy so someone else can do prep and stuffer can get back to line or make
sure prep is completed during pre-rush with enough product so you don't run out
✔✔Which of the following creates a hostile work environment? Mark all that apply
A. Talking about last night's party that only 2 of you could attend.
B. Calling someone names under your breath.
C. Saying Thank you and Please - having courtesy
D. Yelling at someone when angry.
E. Using cuss/swear words when frustrated.
F. Being late often or calling out for your shifts often
G. Not happy unless causing drama and strife among team mates.
H. Sharing political, religious or ideology views to stir up controversy
Sharing jokes that are not in good taste or meme's not in good taste.
K. Giving out CHAMPS - Recognition cards - ✔✔A. Talking about last night's party that
only 2 of you could attend.
B. Calling someone names under your breath.
D. Yelling at someone when angry.
E. Using cuss/swear words when frustrated.
F. Being late often or calling out for your shifts often
G. Not happy unless causing drama and strife among team mates.
H. Sharing political, religious or ideology views to stir up controversy
I. Sharing jokes that are not in good taste or meme's not in good taste.
✔✔Matching items Vs. Sauces: AM crunchwrap - BCN - ✔✔creamy jalapeño- Z
✔✔Matching items Vs. Sauces: cheesy bean and rice burrito - ✔✔creamy jalapeño- Z
✔✔Matching items Vs. Sauces: Quesarito - ✔✔creamy chipotle- Z
✔✔Matching items Vs. Sauces: chicken chipotle melt - ✔✔creamy chipotle- LINE
✔✔Matching items Vs. Sauces: quesadillas - ✔✔creamy jalapeño- Z
✔✔Matching items Vs. Sauces: Cheesy gordita crunch - ✔✔spicy ranch- Z
✔✔Matching items Vs. Sauces: Power Bowl - ✔✔avocado ranch- LINE
