AU 60 - Assignment 8 - Communication and
Negotiation for Underwriters UPDATED
ACTUAL Questions and CORRECT
Answers
sender - CORRECT ANSWER - the person who initiates the communication process
receiver - CORRECT ANSWER - the person who chooses from the verbal and nonverbal
symbols in the seers message to interpret the messages meaning
initial credibility - CORRECT ANSWER - the degree of credibility an individual has
before interpersonal communication begins
derived credibility - CORRECT ANSWER - an individual's perceived credibility during
interpersonal communication
terminal credibility - CORRECT ANSWER - an individuals perceived credibility after
interpersonal communication in a given situation has occurred
message - CORRECT ANSWER - the words a sender uses in the communications process
and their underlying theme
encoding - CORRECT ANSWER - the process of translating a message into words
medium - CORRECT ANSWER - the means by which a message is transmitted from
sender to receiver
decoding - CORRECT ANSWER - the process by which a receiver interprets a senders
message
, active listening - CORRECT ANSWER - the process of listening with mental and physical
openness to more clearly determine a message's meaning
perception - CORRECT ANSWER - the means through which individuals gather
information from their environment
mental set - CORRECT ANSWER - established frame of mind base on previous
experience that hinders comprehension of new information
stereotyping - CORRECT ANSWER - the act of labeling members of groups and placing
them in categories that provide an incomplete or inaccurate prescription of a given individual
halo effect - CORRECT ANSWER - a perceptual distortion that occurs when a person uses
a positive or negative attribute to form an overall impression of another person
projection - CORRECT ANSWER - a defense mechanism in which a person attributes his
or her own thoughts and feelings to one another
attribution - CORRECT ANSWER - the process of assigning or ascribing a characteristic
or quality to a person or an object
value system - CORRECT ANSWER - a set of precepts or rules of conduct defining
acceptable and unacceptable behavior
noise - CORRECT ANSWER - any factor that results in a gap between the intended
message and the perceived message
bypassing - CORRECT ANSWER - communication where there is no understanding
between the individuals communicating
Negotiation for Underwriters UPDATED
ACTUAL Questions and CORRECT
Answers
sender - CORRECT ANSWER - the person who initiates the communication process
receiver - CORRECT ANSWER - the person who chooses from the verbal and nonverbal
symbols in the seers message to interpret the messages meaning
initial credibility - CORRECT ANSWER - the degree of credibility an individual has
before interpersonal communication begins
derived credibility - CORRECT ANSWER - an individual's perceived credibility during
interpersonal communication
terminal credibility - CORRECT ANSWER - an individuals perceived credibility after
interpersonal communication in a given situation has occurred
message - CORRECT ANSWER - the words a sender uses in the communications process
and their underlying theme
encoding - CORRECT ANSWER - the process of translating a message into words
medium - CORRECT ANSWER - the means by which a message is transmitted from
sender to receiver
decoding - CORRECT ANSWER - the process by which a receiver interprets a senders
message
, active listening - CORRECT ANSWER - the process of listening with mental and physical
openness to more clearly determine a message's meaning
perception - CORRECT ANSWER - the means through which individuals gather
information from their environment
mental set - CORRECT ANSWER - established frame of mind base on previous
experience that hinders comprehension of new information
stereotyping - CORRECT ANSWER - the act of labeling members of groups and placing
them in categories that provide an incomplete or inaccurate prescription of a given individual
halo effect - CORRECT ANSWER - a perceptual distortion that occurs when a person uses
a positive or negative attribute to form an overall impression of another person
projection - CORRECT ANSWER - a defense mechanism in which a person attributes his
or her own thoughts and feelings to one another
attribution - CORRECT ANSWER - the process of assigning or ascribing a characteristic
or quality to a person or an object
value system - CORRECT ANSWER - a set of precepts or rules of conduct defining
acceptable and unacceptable behavior
noise - CORRECT ANSWER - any factor that results in a gap between the intended
message and the perceived message
bypassing - CORRECT ANSWER - communication where there is no understanding
between the individuals communicating
