) Questions and Verified
Answers | 100% Correct | Grade A
Question:
Which of the following words does not describe a guideline for
communicating with people?
A. Polite
B. Fair
C. Aggressive
D. Courteous
Answer:
C. Aggressive
Question:
How should you speak to communicate across language barriers?
A. Clearly and slowly
B. Quickly and loudly
C. Clearly and quickly
D. Clearly and loudly
Answer:
A. Clearly and slowly
,Question:
Which of the following words does not represent a guideline for
communicating across language barriers?
A. Identify
B. Plan
C. Simplify
D. Shout
Answer:
D. Shout
Question:
How can you maintain your professionalism when communicating with the
media?
A. Be aggressive with the media representative
B. Be pleasant at all times
C. Refuse to communicate with the media
D. Set aside your security duties while you communicate
Answer:
B. Be pleasant at all times
,Question:
What is the proper response to a request to answer questions from the media?
A. Answer any questions upon request.
B. Deny any knowledge of the subject of the question.
C. Refer media representatives to your supervisor.
D. Think of a convincing answer to each question.
Answer:
C. Refer media representatives to your supervisor.
Question:
In addition to being understanding when making a court appearance, you
should also be _________________.
A. unconcerned
B. neutral
C. evasive
D. yourself
Answer:
D. yourself
, Question:
What is one way of maintaining your credibility during a court appearance?
A. Refuse to answer any questions
B. Tell people that you are credible
C. Act unconcerned about the case
D. Project a professional image
Answer:
D. Project a professional image
Question:
When finishing an emergency call, should you hang up the telephone first?
A. Yes
B. No
Answer:
B. No