Clinical Medical Assistant Certification
AMCA Study Guide 2024/2025 Exam
Questions and Answers | A+ Score
Assured
Communication Methods - 🧠ANSWER ✔✔• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Nonverbal Communication - 🧠ANSWER ✔✔1.) Kinesics- study of
nonverbal communication
a.) kinesic slip- where verbal and nonverbal messages do not match
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. 1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Zones of Comfort - 🧠ANSWER ✔✔• Intimate space (18 in or closer
• Personal space (18 in. to 4ft)
• Social space (4ft to 12ft)
• Public space (12ft or more)
Phone Etiquette - 🧠ANSWER ✔✔• When speaking on the phone always
identify yourself to the caller.
• Give your undivided attention and willingness to help.
• Listen w/o interrupting, provide reasonable alternatives and take a clear
concise message in order for the call to be returned.
Answering the Phone - 🧠ANSWER ✔✔• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO
UPSETYOU; RMAIN CALM AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
E-mail is a quick and easy way to communicate - 🧠ANSWER ✔✔• Use a
personal name if your system allows it
• Fill in the subject line to identify your message
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. 2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
AMCA Study Guide 2024/2025 Exam
Questions and Answers | A+ Score
Assured
Communication Methods - 🧠ANSWER ✔✔• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Nonverbal Communication - 🧠ANSWER ✔✔1.) Kinesics- study of
nonverbal communication
a.) kinesic slip- where verbal and nonverbal messages do not match
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. 1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Zones of Comfort - 🧠ANSWER ✔✔• Intimate space (18 in or closer
• Personal space (18 in. to 4ft)
• Social space (4ft to 12ft)
• Public space (12ft or more)
Phone Etiquette - 🧠ANSWER ✔✔• When speaking on the phone always
identify yourself to the caller.
• Give your undivided attention and willingness to help.
• Listen w/o interrupting, provide reasonable alternatives and take a clear
concise message in order for the call to be returned.
Answering the Phone - 🧠ANSWER ✔✔• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO
UPSETYOU; RMAIN CALM AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
E-mail is a quick and easy way to communicate - 🧠ANSWER ✔✔• Use a
personal name if your system allows it
• Fill in the subject line to identify your message
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. 2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
