EPD EXAM STUDY GUIDE
Four Incident Priorities - Answers - 1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives - Answers - 1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Five benefits of structured call taking - Answers - 1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question? - Answers - NO
Uppercase means - Answers - definition
Witnessed homicide is... - Answers - assault
To verify... - Answers - they repeat it to you, twice
ECHO - Answers - send it before key questions finish, just go
3rd and 4th party callers... - Answers - are never in danger
Cold Call - Answers - 1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority)
that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on - Answers - 2
In some agencies, the responsibilities of call taking and dispatching are distinct roles
performed by separate individuals - Answers - true
How do protocols help you process calls more effectively than policies or guidelines? -
Answers - Protocols provide specific interrogation questions and caller instructions
, The IAEDs Police Council of Standards currently ensures that PPDS evolution remains
consistent with ever-changing standards of practice. - Answers - True
All actual response assignments and emergency modes are - Answers - predetermined
by local Police and Emergency Services Administration
Emergency Vehicle Collisions (EVCs) are a leading cause of police officer fatalities -
Answers - True
A sound and effective quality improvement process is designed to - Answers - reinforce
EPDs appropriate behaviors
Which of the following best describes the difference between certification and
accrediation - Answers - individuals are certified, and agencies are accredited
Which of the following protocol components will lead the EPD to appropriate Case Exit
of Pre-Arrival Instructions? - Answers - Dispatch Life Support (DLS) Links
T/F: Local response assignments and emergency modes are predetermined by the
IAED of Police Dispatch? - Answers - False
Five primary components of PPDS - Answers - 1. Case Entry
2. Chief complaint protocols
3. caller in danger protocol
4. pre-arrival instructions
5. case exit protocol
Six SECTIONS of PPDS - Answers - 1. Key questions (KQs)
2. Determinant Descriptors
3. post-dispatch instructions (PDIs)
4. Critical EPD information (CEI)
5. Dispatch life support (DLS) links
6. Additional information (AI)
A question with the pre-question qualifier "(detained)" should be asked: - Answers - Only
when caller reports that the suspect is detained
Key questions must be asked in order and as written - Answers - true
DLS links: - Answers - direct the EPD to the appropriate Pre-Arrival or Case Exit
instructions
The DLS Links Section is located directly below the CEI section. It provides links to
specific Pre-Arrival Instructions (PAIs), Case Exit Instructions, or the Caller in Danger
(CID) Protocol.
Four Incident Priorities - Answers - 1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives - Answers - 1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Five benefits of structured call taking - Answers - 1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question? - Answers - NO
Uppercase means - Answers - definition
Witnessed homicide is... - Answers - assault
To verify... - Answers - they repeat it to you, twice
ECHO - Answers - send it before key questions finish, just go
3rd and 4th party callers... - Answers - are never in danger
Cold Call - Answers - 1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined by local authority)
that does not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on - Answers - 2
In some agencies, the responsibilities of call taking and dispatching are distinct roles
performed by separate individuals - Answers - true
How do protocols help you process calls more effectively than policies or guidelines? -
Answers - Protocols provide specific interrogation questions and caller instructions
, The IAEDs Police Council of Standards currently ensures that PPDS evolution remains
consistent with ever-changing standards of practice. - Answers - True
All actual response assignments and emergency modes are - Answers - predetermined
by local Police and Emergency Services Administration
Emergency Vehicle Collisions (EVCs) are a leading cause of police officer fatalities -
Answers - True
A sound and effective quality improvement process is designed to - Answers - reinforce
EPDs appropriate behaviors
Which of the following best describes the difference between certification and
accrediation - Answers - individuals are certified, and agencies are accredited
Which of the following protocol components will lead the EPD to appropriate Case Exit
of Pre-Arrival Instructions? - Answers - Dispatch Life Support (DLS) Links
T/F: Local response assignments and emergency modes are predetermined by the
IAED of Police Dispatch? - Answers - False
Five primary components of PPDS - Answers - 1. Case Entry
2. Chief complaint protocols
3. caller in danger protocol
4. pre-arrival instructions
5. case exit protocol
Six SECTIONS of PPDS - Answers - 1. Key questions (KQs)
2. Determinant Descriptors
3. post-dispatch instructions (PDIs)
4. Critical EPD information (CEI)
5. Dispatch life support (DLS) links
6. Additional information (AI)
A question with the pre-question qualifier "(detained)" should be asked: - Answers - Only
when caller reports that the suspect is detained
Key questions must be asked in order and as written - Answers - true
DLS links: - Answers - direct the EPD to the appropriate Pre-Arrival or Case Exit
instructions
The DLS Links Section is located directly below the CEI section. It provides links to
specific Pre-Arrival Instructions (PAIs), Case Exit Instructions, or the Caller in Danger
(CID) Protocol.
