CIS-HAM Questions with 100% Correct Answers
What is the CSDM (Common Service Data Model)
A standard and consistent set of terms and definitions for all ServiceNow Products on the
planform. These terms and definitions form the basis for CSDM framework.
What are the states of the Hardware Model Lifecycle?
Pre-release
General Availability
End of Sale
End of Support
End of Extended Support
End of Life
T/F You do not need a model record every time you have an asset or configuration item.
False
What do model categories do?
They identify when to create CIs from assets and assets from CIs.
What fields on the Asset and CI records are synchronized OOB, as a best practice?
The State field on asset, and the Status field on CIs.
Under what circumstances does the Now Platform NOT create an asset automatically?
Enforced CI verification on a specific model category
Configuration errors
What methods can be used to manually verify a CI?
Create Asset Verifies the CI and creates the asset. This deselects the "Requires verification" flag
from the CI record.
,Merge CI: Merges the CI record with another CI that has an associated asset. This can be used in
situations where an asset and a CI were created separately but are referencing the same
device.
What are the options available in the "Asset tracking strategy" field on model records?
Leave to category: Behavior of assets and CIs of this Model are based on the configuration of
the Model Category.
Create consumable asset: This option allows you to treat this model as a consumable rather
than an individually tracked asset. This capability is useful in situations such as printers, where
you may have some more expensive printers that you track as individual assets, but perhaps
have some low-end printers that you just want to track as consumables. Set this option for the
models you want to track as consumables.
Don't create assets: Do not create assets for CIs of the current model. This is useful for models
that you know your company does not purchase.
What is a consumable?
Items that do not need to be managed in the same way as standard assets. They can be
consumed, or items that make more sense to manage in bulk, such as keyboards, computer
mice or monitors.
What are typical aspects of consumables?
Are consumed (not retired or returned)
Ordered/managed in bulk
Non-discoverable
Low value if lost or stolen
T/F All consumable models are associated with the Consumable model category.
, True
What fields need to match for one consumable record to be merged with another when it is
moved to a stockroom?
Model category
Model
Stockroom / location
Assigned to
State
Substate
T/F To consume consumable assets, they must have a Quantity > 0 and be in a state of In
stock or Available
True
Transfer orders
Track stock movement between stockrooms, so it can be identified not only where something
is, but when it is in transit from one location to another.
Stock rules
identify an action that should occur based on a threshold within a stockroom.
What does the Bulk Transfer feature enable?
For update tasks for multiple transfer order lines at one time to streamline the transfer order
process (i.e, prepare, ship and receive multiple assets in a single transfer order action to
minimalize potential for errors and streamline work)
What does Advanced Shipment Notification (ASN) enable you to do?
Automate and create records while your assets are in transit from the vendor.
T/F When importing ASN data, data is required in every column
What is the CSDM (Common Service Data Model)
A standard and consistent set of terms and definitions for all ServiceNow Products on the
planform. These terms and definitions form the basis for CSDM framework.
What are the states of the Hardware Model Lifecycle?
Pre-release
General Availability
End of Sale
End of Support
End of Extended Support
End of Life
T/F You do not need a model record every time you have an asset or configuration item.
False
What do model categories do?
They identify when to create CIs from assets and assets from CIs.
What fields on the Asset and CI records are synchronized OOB, as a best practice?
The State field on asset, and the Status field on CIs.
Under what circumstances does the Now Platform NOT create an asset automatically?
Enforced CI verification on a specific model category
Configuration errors
What methods can be used to manually verify a CI?
Create Asset Verifies the CI and creates the asset. This deselects the "Requires verification" flag
from the CI record.
,Merge CI: Merges the CI record with another CI that has an associated asset. This can be used in
situations where an asset and a CI were created separately but are referencing the same
device.
What are the options available in the "Asset tracking strategy" field on model records?
Leave to category: Behavior of assets and CIs of this Model are based on the configuration of
the Model Category.
Create consumable asset: This option allows you to treat this model as a consumable rather
than an individually tracked asset. This capability is useful in situations such as printers, where
you may have some more expensive printers that you track as individual assets, but perhaps
have some low-end printers that you just want to track as consumables. Set this option for the
models you want to track as consumables.
Don't create assets: Do not create assets for CIs of the current model. This is useful for models
that you know your company does not purchase.
What is a consumable?
Items that do not need to be managed in the same way as standard assets. They can be
consumed, or items that make more sense to manage in bulk, such as keyboards, computer
mice or monitors.
What are typical aspects of consumables?
Are consumed (not retired or returned)
Ordered/managed in bulk
Non-discoverable
Low value if lost or stolen
T/F All consumable models are associated with the Consumable model category.
, True
What fields need to match for one consumable record to be merged with another when it is
moved to a stockroom?
Model category
Model
Stockroom / location
Assigned to
State
Substate
T/F To consume consumable assets, they must have a Quantity > 0 and be in a state of In
stock or Available
True
Transfer orders
Track stock movement between stockrooms, so it can be identified not only where something
is, but when it is in transit from one location to another.
Stock rules
identify an action that should occur based on a threshold within a stockroom.
What does the Bulk Transfer feature enable?
For update tasks for multiple transfer order lines at one time to streamline the transfer order
process (i.e, prepare, ship and receive multiple assets in a single transfer order action to
minimalize potential for errors and streamline work)
What does Advanced Shipment Notification (ASN) enable you to do?
Automate and create records while your assets are in transit from the vendor.
T/F When importing ASN data, data is required in every column
