CIS-HAM Exam Prep Questions with 100% Correct
Answers
sn_hamp
Name of the Hardware Asset Management Plugin
ham_admin, sn_hamp.ham_user
New roles introduced in HAM application
Procurement
Not active automatically when installing HAM
Transfer Order
Functionality available as part of ITSM base asset management
Model category
A way to group similar asset and provide the link between configuration management and asset
management
Hardware model
Can be in one or more hardware model categories
Partially normalized
Status of model if only some fields match with ServiceNow content data
Depreciation
Not a field on the CI
Model, Model Category
Mandatory fields when creating new asset record
Request>Procure>Receive>Stock>Dispose
, Hardware asset lifecycle components
IT Asset Management
Management of IT assets
Software License Reclamation
Not a goal of hardware asset management
Transfer Order
Feature that moves assets between company stockrooms
Model
Connection point between assets, CIs, and catalog items
Company (cmn_company)
Normalization Data Services Client plugin normalizes
General availability, End of Support, End of Life, Pre-release, End of extended support
Hardware model Lifecycle
Consumable asset
Frequently requested item offered in a catalog, kept in stock, expire or are consumed when
used, and valued under a certain amount
Sold, Vendor Credit, Donated, Disposed
Retired state substates
Service Catalog
Listing of goods and services an organization provides.; Catalog and end user would order an
asset
SN Discovery
Answers
sn_hamp
Name of the Hardware Asset Management Plugin
ham_admin, sn_hamp.ham_user
New roles introduced in HAM application
Procurement
Not active automatically when installing HAM
Transfer Order
Functionality available as part of ITSM base asset management
Model category
A way to group similar asset and provide the link between configuration management and asset
management
Hardware model
Can be in one or more hardware model categories
Partially normalized
Status of model if only some fields match with ServiceNow content data
Depreciation
Not a field on the CI
Model, Model Category
Mandatory fields when creating new asset record
Request>Procure>Receive>Stock>Dispose
, Hardware asset lifecycle components
IT Asset Management
Management of IT assets
Software License Reclamation
Not a goal of hardware asset management
Transfer Order
Feature that moves assets between company stockrooms
Model
Connection point between assets, CIs, and catalog items
Company (cmn_company)
Normalization Data Services Client plugin normalizes
General availability, End of Support, End of Life, Pre-release, End of extended support
Hardware model Lifecycle
Consumable asset
Frequently requested item offered in a catalog, kept in stock, expire or are consumed when
used, and valued under a certain amount
Sold, Vendor Credit, Donated, Disposed
Retired state substates
Service Catalog
Listing of goods and services an organization provides.; Catalog and end user would order an
asset
SN Discovery
