WGU C954 Information Technology Management |202
Questions with verified answers
_____________ is corporate plan that specifies which employees will participate
in business recovery and their duties, as well as what hardware, software, and
facilities will be used; includes a detailed process for recovering information or a
system in the event of a catastrophic disaster and should be based on general
conditions, not specific scenarios. Ans✓✓✓ Disaster Recovery Plan (DRP)
_______________ details how a company recovers and restores critical business
operations and systems after a disaster or extended disruption. Ans✓✓✓
Business Continuity Planning (BCP)
_________________ provides a framework for breaking down the development
of software into four or five phases. Ans✓✓✓ Rational Unified Process (RUP)
Methodology
__________________ uses small teams to produce small pieces of deliverable
software, using sprints or 30-day intervals to achieve an appointed goal.
Ans✓✓✓ Scrum Methodology
___________________ is a graphical network model that depicts a project's tasks
and the relationship between those tasks. Ans✓✓✓ Program Evaluation and
Review Technique (PERT) Chart
A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight.
Which type of management information system (MIS) addresses this need?
,A. Online analytical processing system (OAPS)
B. Decision support system (DSS)
C. Transaction processing systems (TPS)
D. Executive information system (EIS) Ans✓✓✓ D
A business wants to allow its employees to communicate online with each other
in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email Ans✓✓✓ B
A company has multiple locations and employs hundreds of people. Employees
must be connected to the same network and have access to the same servers to
complete day-to-day tasks. Which computer category would meet this company's
needs?
A. Desktop computer
B. Minicomputer
C. Mainframe computer
D. Laptop Ans✓✓✓ C
,A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem?
A. Groupware
B. Email
C. Word processing
D. Data management Ans✓✓✓ A
A company starts using a customer relationship management (CRM) system and
discovers that it has a data mining component that collects information about the
company's current customers' buying patterns.
Which department should be using this information?
A. Sales department
B. Back office
C. Front office
D. IT department Ans✓✓✓ B
A company wants to implement a system that allows the company to send
coupons to customers who shop on their website.
Which type of software system should the company implement?
A. Customer relationship management (CRM)
B. Data warehousing management (DWM)
, C. Supply chain management (SCM)
D. Content management (CM) Ans✓✓✓ A
A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use?
A. Transaction processing (TPS)
B. Customer relationship management (CRM)
C. Analytical processing (APS)
D. Executive information (EIS) Ans✓✓✓ D
A company's board of directors suggests it should boost productivity in its
factories by monitoring factory equipment and signaling when preventive
maintenance is required.
Which type of software should the company buy to meet this goal?
A. Data warehousing
B. Supply chain management
C. Enterprise resource planning
D. Artificial intelligence Ans✓✓✓ D
A critical path is?
Questions with verified answers
_____________ is corporate plan that specifies which employees will participate
in business recovery and their duties, as well as what hardware, software, and
facilities will be used; includes a detailed process for recovering information or a
system in the event of a catastrophic disaster and should be based on general
conditions, not specific scenarios. Ans✓✓✓ Disaster Recovery Plan (DRP)
_______________ details how a company recovers and restores critical business
operations and systems after a disaster or extended disruption. Ans✓✓✓
Business Continuity Planning (BCP)
_________________ provides a framework for breaking down the development
of software into four or five phases. Ans✓✓✓ Rational Unified Process (RUP)
Methodology
__________________ uses small teams to produce small pieces of deliverable
software, using sprints or 30-day intervals to achieve an appointed goal.
Ans✓✓✓ Scrum Methodology
___________________ is a graphical network model that depicts a project's tasks
and the relationship between those tasks. Ans✓✓✓ Program Evaluation and
Review Technique (PERT) Chart
A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight.
Which type of management information system (MIS) addresses this need?
,A. Online analytical processing system (OAPS)
B. Decision support system (DSS)
C. Transaction processing systems (TPS)
D. Executive information system (EIS) Ans✓✓✓ D
A business wants to allow its employees to communicate online with each other
in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email Ans✓✓✓ B
A company has multiple locations and employs hundreds of people. Employees
must be connected to the same network and have access to the same servers to
complete day-to-day tasks. Which computer category would meet this company's
needs?
A. Desktop computer
B. Minicomputer
C. Mainframe computer
D. Laptop Ans✓✓✓ C
,A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem?
A. Groupware
B. Email
C. Word processing
D. Data management Ans✓✓✓ A
A company starts using a customer relationship management (CRM) system and
discovers that it has a data mining component that collects information about the
company's current customers' buying patterns.
Which department should be using this information?
A. Sales department
B. Back office
C. Front office
D. IT department Ans✓✓✓ B
A company wants to implement a system that allows the company to send
coupons to customers who shop on their website.
Which type of software system should the company implement?
A. Customer relationship management (CRM)
B. Data warehousing management (DWM)
, C. Supply chain management (SCM)
D. Content management (CM) Ans✓✓✓ A
A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use?
A. Transaction processing (TPS)
B. Customer relationship management (CRM)
C. Analytical processing (APS)
D. Executive information (EIS) Ans✓✓✓ D
A company's board of directors suggests it should boost productivity in its
factories by monitoring factory equipment and signaling when preventive
maintenance is required.
Which type of software should the company buy to meet this goal?
A. Data warehousing
B. Supply chain management
C. Enterprise resource planning
D. Artificial intelligence Ans✓✓✓ D
A critical path is?
