,Test Bank for Introduction to Information Systems, Fourth Canadian Edition 1
Case Appendix
c
Case cDistribution cand cIndex
The cfollowing cprovides ca clist cof cthe ccases cprovided cin cthis cAppendix, cand cthe cChapters cor cTechnology cGuides cto
cwhich cthe ccase cpertains. cUse cthese ccases cas cassignments, cmidterm cquestions cor cfinal cexamination cquestions.
The cCase cAppendix ccontains cthe centire ccase cwith creferences cto cthe cchapters cor ctechnology cguides cto cwhich cthey
cpertain. cYou cwill cfind ca csuggested csolutions cbelow.
Case cTitle 1 2 3 4 5 6 7 8 9 10 11 12 13 TG TG TG TG TG5
c1 c2 c3 c4
BestPay x X X X
Camelot cIndustries X X X
East cGeneral cHospital X
Globoha cCompany X
Internal cAudit cSummer x X X
cJob
x
Lovely cHands cCompany X X X X
Men cR cUS X
,Case Appendix 2
Note cthat cthese ccases chave cquestions cthat capply cto cmultiple cchapters. cSuggested csolutions care cprovided cbelow.
cCases care clisted cbelow calphabetically cby ccase cname.
, Test Bank for Introduction to Information Systems, Fourth Canadian Edition 3
BestPay
BestPay cInc. cis can conline cservice cprovider cof cpayroll cprocessing cin cWinnipeg, cManitoba, cwith cover c125,000
ccustomers. cA creview cof cthe cweb csite creveals cthat cthe corganization cis cfull cservice: cyou ccan cpurchase cpayroll
csoftware, cor caccess csystems conline. cBestPay cprovides cpayroll, chuman cresources, cretirement cplanning cand ctax
cservices.
Employees ccan ceven clog con cand cuse cthe csystems cas can cinternet-based ctime cclock.
Required:
A) For ceach cof cthe cfive cstrategies cfor ccompetitive cadvantage, cdescribe cthe cstrategy, cand cexplain chow cBestPay
ccould cimplement cthe cstrategy. c (10 cmarks, c20 cminutes)
Suggested cSolution: cChapter c2, cCompetitive cAdvantages cand cStrategic cInformation cSystems
cLevel: c Medium
Strategy cfor cCompetitive cAdvantage c- cdescription How cBestPay ccould cimplement cthe cstrategy c -- clots
cof cpossible cexamples c– csome care cshown cbelow
Cost cleadership cstrategy c- cProduce cproducts cand/or Use cIT cwhere cpossible cto coffer cproducts cand cservices,
cservices cat cthe clowest ccost cin cthe cindustry cto ccontinue cto cprovide cfull cand cexcellent cservice cto
ccustomers cwith cboth ctime cand ccost cefficiency
Differentiation cstrategy c- cOffer cdifferent cproducts, Offer call cthe ccompany’s csystems cto ccustomers cby
cservices, cor cproduct cfeatures cthan cyour ccompetitors ccloud ccomputing. c Emphasize cnot conly cthe ccost
ceffectiveness cof cpay-per-use, cbut calso cthe cflexibility
cof cuse canywhere, canytime ccapability cto cmeet cthe
cneeds cof cbusy, cdispersed cor cmobile cclients.
Innovation cstrategy c- cIntroduce cnew cproducts cand In caddition cto cthe cabove cexample cfor cDifferentiation,
cservices, cadd cnew cfeatures cto cexisting cproducts cand coffer cadditional, ccloud-based cHR cservices csuch cas cself-
cservices, cor cdevelop cnew cways cto cproduce cthem cserve cemployee cbenefits csystems, cHR crecords cstorage
cand cother cIT csystems. c Bestpay ccould calso cmake ctheir
cCloud cbased cservices cavailable cto cbusinesses cand
corganizations cof call csizes.
Operational ceffectiveness cstrategy c- cImprove cthe BestPay ccould cmake cuse cof cCRM csystems cto chelp cthem
cmanner cin cwhich ca cfirm cexecutes cits cinternal cbusiness cbetter cmanage ccustomer caccounts, cdeal cwith ccustomer
cprocesses cso cthat cit cperforms cthese cactivities cmore cinquiries cand cproblems
ceffectively cthan cits crivals
Customer corientation cstrategy c- cConcentrate con cmaking Refer cto cexamples cfor cOperational cEffectiveness,
ccustomers chappy cDifferentiation cand cInnovation cstrategies
B) You chave cbeen casked cto cassist cwith cthe cdesign cof cthe cpayroll cdatabase cfor cBestPay cInc. cExplain cthe
cpurpose cof ceach cof cthe cfollowing ccomponents cof cthe cdatabase cdesign cand cprovide can cexample cof chow cthey
cwould capply cto cthe cpayroll cdatabase. c(10 cmarks, c20 cminutes)
Case Appendix
c
Case cDistribution cand cIndex
The cfollowing cprovides ca clist cof cthe ccases cprovided cin cthis cAppendix, cand cthe cChapters cor cTechnology cGuides cto
cwhich cthe ccase cpertains. cUse cthese ccases cas cassignments, cmidterm cquestions cor cfinal cexamination cquestions.
The cCase cAppendix ccontains cthe centire ccase cwith creferences cto cthe cchapters cor ctechnology cguides cto cwhich cthey
cpertain. cYou cwill cfind ca csuggested csolutions cbelow.
Case cTitle 1 2 3 4 5 6 7 8 9 10 11 12 13 TG TG TG TG TG5
c1 c2 c3 c4
BestPay x X X X
Camelot cIndustries X X X
East cGeneral cHospital X
Globoha cCompany X
Internal cAudit cSummer x X X
cJob
x
Lovely cHands cCompany X X X X
Men cR cUS X
,Case Appendix 2
Note cthat cthese ccases chave cquestions cthat capply cto cmultiple cchapters. cSuggested csolutions care cprovided cbelow.
cCases care clisted cbelow calphabetically cby ccase cname.
, Test Bank for Introduction to Information Systems, Fourth Canadian Edition 3
BestPay
BestPay cInc. cis can conline cservice cprovider cof cpayroll cprocessing cin cWinnipeg, cManitoba, cwith cover c125,000
ccustomers. cA creview cof cthe cweb csite creveals cthat cthe corganization cis cfull cservice: cyou ccan cpurchase cpayroll
csoftware, cor caccess csystems conline. cBestPay cprovides cpayroll, chuman cresources, cretirement cplanning cand ctax
cservices.
Employees ccan ceven clog con cand cuse cthe csystems cas can cinternet-based ctime cclock.
Required:
A) For ceach cof cthe cfive cstrategies cfor ccompetitive cadvantage, cdescribe cthe cstrategy, cand cexplain chow cBestPay
ccould cimplement cthe cstrategy. c (10 cmarks, c20 cminutes)
Suggested cSolution: cChapter c2, cCompetitive cAdvantages cand cStrategic cInformation cSystems
cLevel: c Medium
Strategy cfor cCompetitive cAdvantage c- cdescription How cBestPay ccould cimplement cthe cstrategy c -- clots
cof cpossible cexamples c– csome care cshown cbelow
Cost cleadership cstrategy c- cProduce cproducts cand/or Use cIT cwhere cpossible cto coffer cproducts cand cservices,
cservices cat cthe clowest ccost cin cthe cindustry cto ccontinue cto cprovide cfull cand cexcellent cservice cto
ccustomers cwith cboth ctime cand ccost cefficiency
Differentiation cstrategy c- cOffer cdifferent cproducts, Offer call cthe ccompany’s csystems cto ccustomers cby
cservices, cor cproduct cfeatures cthan cyour ccompetitors ccloud ccomputing. c Emphasize cnot conly cthe ccost
ceffectiveness cof cpay-per-use, cbut calso cthe cflexibility
cof cuse canywhere, canytime ccapability cto cmeet cthe
cneeds cof cbusy, cdispersed cor cmobile cclients.
Innovation cstrategy c- cIntroduce cnew cproducts cand In caddition cto cthe cabove cexample cfor cDifferentiation,
cservices, cadd cnew cfeatures cto cexisting cproducts cand coffer cadditional, ccloud-based cHR cservices csuch cas cself-
cservices, cor cdevelop cnew cways cto cproduce cthem cserve cemployee cbenefits csystems, cHR crecords cstorage
cand cother cIT csystems. c Bestpay ccould calso cmake ctheir
cCloud cbased cservices cavailable cto cbusinesses cand
corganizations cof call csizes.
Operational ceffectiveness cstrategy c- cImprove cthe BestPay ccould cmake cuse cof cCRM csystems cto chelp cthem
cmanner cin cwhich ca cfirm cexecutes cits cinternal cbusiness cbetter cmanage ccustomer caccounts, cdeal cwith ccustomer
cprocesses cso cthat cit cperforms cthese cactivities cmore cinquiries cand cproblems
ceffectively cthan cits crivals
Customer corientation cstrategy c- cConcentrate con cmaking Refer cto cexamples cfor cOperational cEffectiveness,
ccustomers chappy cDifferentiation cand cInnovation cstrategies
B) You chave cbeen casked cto cassist cwith cthe cdesign cof cthe cpayroll cdatabase cfor cBestPay cInc. cExplain cthe
cpurpose cof ceach cof cthe cfollowing ccomponents cof cthe cdatabase cdesign cand cprovide can cexample cof chow cthey
cwould capply cto cthe cpayroll cdatabase. c(10 cmarks, c20 cminutes)
