CMQ/OE Flashcards

CMQ/OE FLASHCARDS EXAM WITH
FULL COVERAGE




A-B-C fanalysis f- fcorrect fanswers f-A fsystematic fcollection fand fanalysis fof fthe
fbehavior fobserved fof fan findividual for fa fwork fgroup ffor fthe fpurpose fof fdetermining
fthe fcause fof fspecific fbehaviors.


acceptable fquality flimit f(AQL) f- fcorrect fanswers f-The fquality flevel fthat fis fthe fworst
ftolerable fprocess faverage fwhen fa fcontinuing fseries fof flots fis fsubmitted ffor
facceptance fsampling.


acceptance fsampling f- fcorrect fanswers f-Inspection fof fa fsample ffrom fa flot fto fdecide
fwhether fto faccept for fnot faccept fthat flot. fThere fare ftwo ftypes: fattributes fsampling
fand fvariables fsampling. fIn fattributes fsampling, fthe fpresence for fabsence fof fa
fcharacteristic fis fnoted fin feach fof fthe funits finspected. fIn fvariables fsampling, fthe

, fnumerical fmagnitude fof fa fcharacteristic fis fmeasured fand frecorded ffor feach
finspected funit; fthis finvolves freference fto fa fcontinuous fscale fof fsome fkind.


acceptance fsampling fplan f- fcorrect fanswers f-Specific fplan fthat findicates fthe
fsampling fsizes fand fthe fassociated facceptance for fnonacceptance fcriteria fto fbe
fused. fIn fattributes fsampling, ffor fexample, fthere fare fsingle, fdouble, fmultiple,
fsequential, fchain, fand fskip-lot fsampling fplans. fIn fvariables fsampling, fthere fare
fsingle, fdouble, fand fsequential fsampling fplans. fFor fdetailed fdescriptions fof fthese
fplans, fsee fANSI/ISO/ASQ fA35342.


accreditation f- fcorrect fanswers f-Certification, fby fa fduly frecognized fbody, fof fthe
ffacilities, fcapability, fobjectivity, fcompetence, fand fintegrity fof fan fagency, fservice, for
foperational fgroup for findividual fto fprovide fthe fspecific fservice for foperation fneeded.
fFor fexample, fthe fRegistrar fAccreditation fBoard f(U.S.) faccredits fthose forganizations
fthat fregister fcompanies fto fthe fISO f9000 fseries fstandards.


accuracy f- fcorrect fanswers f-A fcharacteristic fof fmeasurement fthat faddresses fhow
flose fobserved fvalue fis fto fthe ftrue fvalue. fIt fanswers fthe fquestion, f"Is fit fright?"


ACSI f- fcorrect fanswers f-The fAmerican fCustomer fSatisfaction fIndex fis fan feconomic
findicator, fa fcross-industry fmeasure fof fthe fsatisfaction fof fU.S. fcustomers fwith fthe
fquality fof fthe fgoods fand fservices favailable fto fthem-both fthose fgoods fand fservices
fproduced fwithin fthe fUnited fStates fand fthose fprovided fas fimports ffrom fforeign ffirms
fthat fhave fsubstantial fmarket fshares for fdollar fsales.


action fplan f- fcorrect fanswers f-The fdetailed fplan fto fimplement fthe factions fneeded fto
fachieve fstrategic fgoals fand fobjectives f(similar fto, fbut fnot fas fdetailed fas fa fproject
fplan).


active flistening f- fcorrect fanswers f-Listening fclosely fto fwhat fothers fare fsaying f(for
fexample, frather fthan fwhat fyou fthink fthey're fsaying for fwhat fyou fwant fto fsay fback fto
fthem).


activity-based fmanagement f- fcorrect fanswers f-Managing fwith fan faccounting fsystem
f(activity- fbased fcosting) fthat fallocates fcosts fto fproducts fbased fon fresources
femployed fto fproduce fthe fproduct.


ad fhoc fteam f- fcorrect fanswers f-See ftemporary fteam

ADDIE f- fcorrect fanswers f-An finstructional fdesign fmodel f(analysis, fdesign,
fdevelopment, fimplementation, fand fevaluation).


adult flearning fprinciples f- fcorrect fanswers f-Key fprinciples fof fhow fadults flearn fthat
fimpact fhow feducation fand ftraining fof fadults fshould fbe fdesigned.