TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED
TESTBANK FOR HEIZER OPERATIONS MA v v v v
NAGEMENT 9TH EDITION ALL CHAPTERS C v v v v v
OVERED
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
v v v v
TRUE/FALSE
1. Productivityvisvthevtotalvvaluevofvallvinputsvtovthevtransformationvprocessvdividedvbyvthevtotalvvaluev
ofvthevoutputsvproduced.
Falsev(Thevproductivityvchallenge,veasy)
2. Measuringvthevimpactvofvavcapitalvacquisitionvonvproductivityvisvanvexamplevofvmulti-
factorvproductivity.
Falsev(Thevproductivityvchallenge,vmoderate)
3. Ethicalvandvsocialvdilemmasvarisevbecausev stakeholdersvofvavbusinessvhavevconflictingvperspectives.
Truev(Ethicsvandvsocialvresponsibility,veasy)v{AACSB:vEthicalvReasoning}
4. Somevofvthevoperations-
relatedvactivitiesvofvHardvRockvCafévincludevdesigningvmealsvandvanalyzingvthemvforvingredientvcostv
andvlaborvrequirements.
Truev(Globalvcompanyvprofile,veasy)
5. ThevproductionvprocessvatvHardvRockvCafévisvlimitedvtovmealvpreparationvandvservingvcustomers.
Falsev(Globalvcompanyvprofile,veasy)
6. Allvorganizations,vincludingvservicevfirmsvsuchvasvbanksvandvhospitals,vhavevavproductionvfunction.
Truev(Whatvisvoperationsvmanagement?vmoderate)
7. Operationsvmanagementvisvthevsetvofvactivitiesvthatvcreatevvaluevinvthevformvofvgoodsvandvservicesv
byvtransformingvinputsvintovoutputs.
Truev(Whatvisvoperationsvmanagement?veasy)
8. Anvexamplevofvav"hidden"vproductionvfunctionvisvmoneyvtransfersvatvbanks.
Truev(Whatvisvoperationsvmanagement?vmoderate)
9. Onevreasonvtovstudyvoperationsvmanagementvisvtovlearnvhowvpeoplevorganizevthemselvesvforv
productiveventerprise.
Truev(WhyvstudyvOM,veasy)
10. Thevoperationsvmanagervperformsvthevmanagementvactivitiesvofvplanning,vorganizing,vstaffing,vl
eading,vandvcontrollingvofvthevOMvfunction.
Truev(Whatvoperationsvmanagersvdo,veasy)
1
,TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED
11. "Howvmuchvinventoryvofvthisvitemvshouldvwevhave?"visvwithinvthevcriticalvdecisionvareavofv
managingvquality.
Falsev(Whatvoperationsvmanagersvdo,veasy)
12. Invordervtovhavevavcareervinvoperationsvmanagement,vonevmustvhavevavdegreevinvstatisticsvor
2
,TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED
quantitativevmethods.
Falsev(Whatvoperationsvmanagersvdo,veasy)
13. HenryvFordvisvknownvasvthevFathervofvScientificvManagement.
Falsev(Thevheritagevofvoperationsvmanagement,veasy)
14. Shewhart’svcontributionsvtovoperationsvmanagementvcamevduringvthevScientificvManagementvEra.
Falsev(Thevheritagevofvoperationsvmanagement,veasy)
15. Studentsvwantingvtovpursuevavcareervinvoperationsvmanagementvwillvfindvmultidisciplinaryv
knowledgevbeneficial.
Truev(WherevarevthevOMvjobs?veasy)
3
, TestvBankvforvHeizervOperationsvManagementv9thvEditio
n
16. Customervinteractionvisvoftenvhighvforvmanufacturingvprocesses,vbutvlowvforvservices.
Falsev(Operationsvinvthevservicevsector,vmoderate)
17. Productivityvisvmorevdifficultvtovimprovevinvthevservicevsector.
Truev(Thevproductivityvchallenge,vmoderate)
18. Manufacturingvnowvconstitutesvthevlargestveconomicvsectorvinvpostindustrialvsocieties.
Falsev(Operationsvinvthevservicevsector,vmoderate)
19. Invthevpastvhalf-
century,vthevnumbervofvpeoplevemployedvinvmanufacturingvhasvmorevorvlessvheldvsteady,vbutveach
vmanufacturingvemployeevisvmanufacturingvaboutv20v timesvasvmuch.
Truev(Operationsvinvthevservicevsector,veasy)
20. Avknowledgevsocietyvisvonevthatvhasvmigratedvfromvworkvbasedvonvknowledgevtovonevbasedvonv
manualvwork.
Falsev(Thevproductivityvchallenge,veasy)
MULTIPLE CHOICE v
21. AtvHardvRockvCafé,vtasksvthatvreflectvoperationsvorvoperationsvmanagementvinclude
a. designingvmeals
b. testingvmealsv(recipes)
c. analyzingvmealsvforvthevcostvofvingredients
d. preparingvemployeevschedules
e. allvofvthevabove
ev(Globalvcompanyvprofile,veasy)
22. AnvoperationsvtaskvperformedvatvHardvRockvCafévis
a. borrowingvfundsvtovbuildvavnewvrestaurant
b. advertisingvchangesvinvthevrestaurantvmenu
c. calculatingvrestaurantvprofitvandvloss
d. preparingvemployeevschedules
e. allvofvthevabove
dv(Globalvcompanyvprofile,vmoderate)
4
TESTBANK FOR HEIZER OPERATIONS MA v v v v
NAGEMENT 9TH EDITION ALL CHAPTERS C v v v v v
OVERED
CHAPTER 1: OPERATIONS AND PRODUCTIVITY
v v v v
TRUE/FALSE
1. Productivityvisvthevtotalvvaluevofvallvinputsvtovthevtransformationvprocessvdividedvbyvthevtotalvvaluev
ofvthevoutputsvproduced.
Falsev(Thevproductivityvchallenge,veasy)
2. Measuringvthevimpactvofvavcapitalvacquisitionvonvproductivityvisvanvexamplevofvmulti-
factorvproductivity.
Falsev(Thevproductivityvchallenge,vmoderate)
3. Ethicalvandvsocialvdilemmasvarisevbecausev stakeholdersvofvavbusinessvhavevconflictingvperspectives.
Truev(Ethicsvandvsocialvresponsibility,veasy)v{AACSB:vEthicalvReasoning}
4. Somevofvthevoperations-
relatedvactivitiesvofvHardvRockvCafévincludevdesigningvmealsvandvanalyzingvthemvforvingredientvcostv
andvlaborvrequirements.
Truev(Globalvcompanyvprofile,veasy)
5. ThevproductionvprocessvatvHardvRockvCafévisvlimitedvtovmealvpreparationvandvservingvcustomers.
Falsev(Globalvcompanyvprofile,veasy)
6. Allvorganizations,vincludingvservicevfirmsvsuchvasvbanksvandvhospitals,vhavevavproductionvfunction.
Truev(Whatvisvoperationsvmanagement?vmoderate)
7. Operationsvmanagementvisvthevsetvofvactivitiesvthatvcreatevvaluevinvthevformvofvgoodsvandvservicesv
byvtransformingvinputsvintovoutputs.
Truev(Whatvisvoperationsvmanagement?veasy)
8. Anvexamplevofvav"hidden"vproductionvfunctionvisvmoneyvtransfersvatvbanks.
Truev(Whatvisvoperationsvmanagement?vmoderate)
9. Onevreasonvtovstudyvoperationsvmanagementvisvtovlearnvhowvpeoplevorganizevthemselvesvforv
productiveventerprise.
Truev(WhyvstudyvOM,veasy)
10. Thevoperationsvmanagervperformsvthevmanagementvactivitiesvofvplanning,vorganizing,vstaffing,vl
eading,vandvcontrollingvofvthevOMvfunction.
Truev(Whatvoperationsvmanagersvdo,veasy)
1
,TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED
11. "Howvmuchvinventoryvofvthisvitemvshouldvwevhave?"visvwithinvthevcriticalvdecisionvareavofv
managingvquality.
Falsev(Whatvoperationsvmanagersvdo,veasy)
12. Invordervtovhavevavcareervinvoperationsvmanagement,vonevmustvhavevavdegreevinvstatisticsvor
2
,TESTBANKvFORvHEIZERvOPERATIONSvMANAGEMENTv9THvEDITIONvALLvCHAPTERSvCOVERED
quantitativevmethods.
Falsev(Whatvoperationsvmanagersvdo,veasy)
13. HenryvFordvisvknownvasvthevFathervofvScientificvManagement.
Falsev(Thevheritagevofvoperationsvmanagement,veasy)
14. Shewhart’svcontributionsvtovoperationsvmanagementvcamevduringvthevScientificvManagementvEra.
Falsev(Thevheritagevofvoperationsvmanagement,veasy)
15. Studentsvwantingvtovpursuevavcareervinvoperationsvmanagementvwillvfindvmultidisciplinaryv
knowledgevbeneficial.
Truev(WherevarevthevOMvjobs?veasy)
3
, TestvBankvforvHeizervOperationsvManagementv9thvEditio
n
16. Customervinteractionvisvoftenvhighvforvmanufacturingvprocesses,vbutvlowvforvservices.
Falsev(Operationsvinvthevservicevsector,vmoderate)
17. Productivityvisvmorevdifficultvtovimprovevinvthevservicevsector.
Truev(Thevproductivityvchallenge,vmoderate)
18. Manufacturingvnowvconstitutesvthevlargestveconomicvsectorvinvpostindustrialvsocieties.
Falsev(Operationsvinvthevservicevsector,vmoderate)
19. Invthevpastvhalf-
century,vthevnumbervofvpeoplevemployedvinvmanufacturingvhasvmorevorvlessvheldvsteady,vbutveach
vmanufacturingvemployeevisvmanufacturingvaboutv20v timesvasvmuch.
Truev(Operationsvinvthevservicevsector,veasy)
20. Avknowledgevsocietyvisvonevthatvhasvmigratedvfromvworkvbasedvonvknowledgevtovonevbasedvonv
manualvwork.
Falsev(Thevproductivityvchallenge,veasy)
MULTIPLE CHOICE v
21. AtvHardvRockvCafé,vtasksvthatvreflectvoperationsvorvoperationsvmanagementvinclude
a. designingvmeals
b. testingvmealsv(recipes)
c. analyzingvmealsvforvthevcostvofvingredients
d. preparingvemployeevschedules
e. allvofvthevabove
ev(Globalvcompanyvprofile,veasy)
22. AnvoperationsvtaskvperformedvatvHardvRockvCafévis
a. borrowingvfundsvtovbuildvavnewvrestaurant
b. advertisingvchangesvinvthevrestaurantvmenu
c. calculatingvrestaurantvprofitvandvloss
d. preparingvemployeevschedules
e. allvofvthevabove
dv(Globalvcompanyvprofile,vmoderate)
4
