HAM EXAM QUESTIONS & ANSWERS
An asset is manually created from a purchase order before it has been shipped by the
supplier. By default, the state of the asset is set to:
A. On order
B. In use
C. Awaiting delivery
D. Pending transfer - Answers - A. On order
Which plugins for asset management functionality are inactive by default? - Answers -
Hardware Asset Management
Procurement
Cost Management
What is the third tier of the capability blueprint? - Answers - Operational integration
Which is NOT a component of a hardware asset's lifecycle?
A. Dispose
B. Request
C. Consume
D. Procure
E. Receive - Answers - C. Consume
The Hardware Asset Management (HAM) application expands baseline ITSM Asset
Management with which features? - Answers - Hardware Model Normalization
Hardware Asset Dashboard
Asset Inventory Audit
Expected outcomes of IT asset management (ITAM) include which of the following?
(Choose three.)
A. Integrates with business services via the Service Catalog from request through to
disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they
pass through their useful life as configuration items (CIs)
C. Provides input into, aligns with, and follows corporate governance
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact - Answers - A. Integrates with
business services via the Service Catalog from request through to disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they
pass through their useful life as configuration items (CIs)
E. Leverages Service Mapping to predict service impact
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. A user may have multiple roles, but a single persona
B. Roles control access to features in the product
,C. Personas represent types of users of the product
D. Personas control access to features in the product
E. Roles represent types of users of the product
F. A user may have multiple roles and personas - Answers - A user may have multiple
roles, but a single persona
B. Roles control access to features in the product
C. Personas represent types of users of the product
F. A user may have multiple roles and personas
Hamm is a member of the Asset Managers group which has the ham_admin role
assigned to it. Based on this role alone, which of the following operations can Hamm
perform? (Choose four.)
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
D. Create flows
E. Import assets
F. Add Service Catalog entries - Answers - A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
F. Add Service Catalog entries
What information would you track for a configuration item (CI) versus an asset? -
Answers - Operational & Relationship
A component is considered an IT asset vs. a configuration item (CI) when you want to
do which of the following? (Choose three.)
A. Manage its procurement, maintenance, or retirement
B. Track its operational information
C. Track its monetary value or costs
D. Manage its associated license, warranty, or lease contracts
E. Know its relationships to other assets in the CMDB - Answers - A. Manage its
procurement, maintenance, or retirement
C. Track its monetary value or costs
D. Manage its associated license, warranty, or lease contracts
Which of the following are considered assets? (Choose three.)
A. Facilities
B. Contracts
C. Hardware
D. Software entitlements
E. Software distributions - Answers - A. Facilities
C. Hardware
D. Software entitlements
,What is the impact of a customer opting out of the ServiceNow Content Service for
specific models? - Answers - Unrecognized data doesn't get sent to the ServiceNow
Content Service
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
A. Lifecycle
B. Device type
C. Manufacturer
D. Memory
E. Asset tag
F. Hardware model - Answers - A. Lifecycle
B. Device type
C. Manufacturer
F. Hardware model
What are ways to measure trustworthy data? (Choose four.)
A. Sustainability
B. Plausibility
C. Credibility
D. Dependability
E. Transferability
F. Reliability - Answers - C. Credibility
D. Dependability
E. Transferability
F. Reliability
During hardware model normalization, a hardware asset is set to a normalization status
of, "Partially Normalized".
What is the most likely cause? - Answers - The model number is missing from the
hardware model record.
What information should be tracked in an asset record? - Answers - Financial &
Contractual information
Once the content update adds hardware lifecycle data to your instance, can it be
deleted? - Answers - No, it cannot
What feature does the Hardware Asset Management (HAM) application use to fully
normalize hardware models? - Answers - Normalization mappings
Which values does the "Asset tracking strategy" field provide to affect individual
models? (Choose three.)
A. Create consumable asset
B. Don't create assets
C. Merge CI
D. Leave to category
, E. Create assets - Answers - A. Create consumable asset
B. Don't create assets
D. Leave to category
When activating Hardware Asset Management (HAM) in an instance already running
Field Service Management (FSM), how do you configure asset tasks for existing
incident, change, and work order flows? - Answers - No configuration is required: asset
tasks automatically activate behind the scenes
When a hardware asset is retired (e.g., a server), what happens to any existing software
allocations on that asset? - Answers - The software allocations remain with the
hardware asset and need to be reclaimed manually.
Inventory audit results provide easy visibility into the reconciliation of scanned assets to
the existing inventory.
What audit statuses are displayed as part of the results? (Choose four.)
A. Scanned
B. Not found
C. New
D. Scanned and not expected
E. Scanned and expected
F. Expected and not found - Answers - C. New
D. Scanned and not expected
E. Scanned and expected
F. Expected and not found
Which of the following are valid substates of the Retired state? (Choose five.)
A. Disposed
B. Donated
C. Vendor Credit
D. Destroyed
E. Pending Disposal
F. Sold - Answers - A. Disposed
B. Donated
C. Vendor Credit
E. Pending Disposal
F. Sold
"Lease Return" is the final substate
When a stock manager receives a new delivery of consumables, what happens if all the
following fields match another record in the stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
An asset is manually created from a purchase order before it has been shipped by the
supplier. By default, the state of the asset is set to:
A. On order
B. In use
C. Awaiting delivery
D. Pending transfer - Answers - A. On order
Which plugins for asset management functionality are inactive by default? - Answers -
Hardware Asset Management
Procurement
Cost Management
What is the third tier of the capability blueprint? - Answers - Operational integration
Which is NOT a component of a hardware asset's lifecycle?
A. Dispose
B. Request
C. Consume
D. Procure
E. Receive - Answers - C. Consume
The Hardware Asset Management (HAM) application expands baseline ITSM Asset
Management with which features? - Answers - Hardware Model Normalization
Hardware Asset Dashboard
Asset Inventory Audit
Expected outcomes of IT asset management (ITAM) include which of the following?
(Choose three.)
A. Integrates with business services via the Service Catalog from request through to
disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they
pass through their useful life as configuration items (CIs)
C. Provides input into, aligns with, and follows corporate governance
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact - Answers - A. Integrates with
business services via the Service Catalog from request through to disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they
pass through their useful life as configuration items (CIs)
E. Leverages Service Mapping to predict service impact
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. A user may have multiple roles, but a single persona
B. Roles control access to features in the product
,C. Personas represent types of users of the product
D. Personas control access to features in the product
E. Roles represent types of users of the product
F. A user may have multiple roles and personas - Answers - A user may have multiple
roles, but a single persona
B. Roles control access to features in the product
C. Personas represent types of users of the product
F. A user may have multiple roles and personas
Hamm is a member of the Asset Managers group which has the ham_admin role
assigned to it. Based on this role alone, which of the following operations can Hamm
perform? (Choose four.)
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
D. Create flows
E. Import assets
F. Add Service Catalog entries - Answers - A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
F. Add Service Catalog entries
What information would you track for a configuration item (CI) versus an asset? -
Answers - Operational & Relationship
A component is considered an IT asset vs. a configuration item (CI) when you want to
do which of the following? (Choose three.)
A. Manage its procurement, maintenance, or retirement
B. Track its operational information
C. Track its monetary value or costs
D. Manage its associated license, warranty, or lease contracts
E. Know its relationships to other assets in the CMDB - Answers - A. Manage its
procurement, maintenance, or retirement
C. Track its monetary value or costs
D. Manage its associated license, warranty, or lease contracts
Which of the following are considered assets? (Choose three.)
A. Facilities
B. Contracts
C. Hardware
D. Software entitlements
E. Software distributions - Answers - A. Facilities
C. Hardware
D. Software entitlements
,What is the impact of a customer opting out of the ServiceNow Content Service for
specific models? - Answers - Unrecognized data doesn't get sent to the ServiceNow
Content Service
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
A. Lifecycle
B. Device type
C. Manufacturer
D. Memory
E. Asset tag
F. Hardware model - Answers - A. Lifecycle
B. Device type
C. Manufacturer
F. Hardware model
What are ways to measure trustworthy data? (Choose four.)
A. Sustainability
B. Plausibility
C. Credibility
D. Dependability
E. Transferability
F. Reliability - Answers - C. Credibility
D. Dependability
E. Transferability
F. Reliability
During hardware model normalization, a hardware asset is set to a normalization status
of, "Partially Normalized".
What is the most likely cause? - Answers - The model number is missing from the
hardware model record.
What information should be tracked in an asset record? - Answers - Financial &
Contractual information
Once the content update adds hardware lifecycle data to your instance, can it be
deleted? - Answers - No, it cannot
What feature does the Hardware Asset Management (HAM) application use to fully
normalize hardware models? - Answers - Normalization mappings
Which values does the "Asset tracking strategy" field provide to affect individual
models? (Choose three.)
A. Create consumable asset
B. Don't create assets
C. Merge CI
D. Leave to category
, E. Create assets - Answers - A. Create consumable asset
B. Don't create assets
D. Leave to category
When activating Hardware Asset Management (HAM) in an instance already running
Field Service Management (FSM), how do you configure asset tasks for existing
incident, change, and work order flows? - Answers - No configuration is required: asset
tasks automatically activate behind the scenes
When a hardware asset is retired (e.g., a server), what happens to any existing software
allocations on that asset? - Answers - The software allocations remain with the
hardware asset and need to be reclaimed manually.
Inventory audit results provide easy visibility into the reconciliation of scanned assets to
the existing inventory.
What audit statuses are displayed as part of the results? (Choose four.)
A. Scanned
B. Not found
C. New
D. Scanned and not expected
E. Scanned and expected
F. Expected and not found - Answers - C. New
D. Scanned and not expected
E. Scanned and expected
F. Expected and not found
Which of the following are valid substates of the Retired state? (Choose five.)
A. Disposed
B. Donated
C. Vendor Credit
D. Destroyed
E. Pending Disposal
F. Sold - Answers - A. Disposed
B. Donated
C. Vendor Credit
E. Pending Disposal
F. Sold
"Lease Return" is the final substate
When a stock manager receives a new delivery of consumables, what happens if all the
following fields match another record in the stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
