Synchronous Telehealth Into the Home
Post-Test updated 100% PASS
Wilma is leading a group video visit for Veterans receiving nutritional coaching. During the session, one of
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
the Veterans complains of feeling ill before becoming unresponsive. Which of the following actions apply
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
to this situation? (Select all that apply.)
II! II! II! II! II! II! II!
b. Document the event in the Veteran's EHR.
II! II! II! II! II! II! II!
c. Disconnect from the other participants and use e911 to contact emergency services.
II! II! II! II! II! II! II! II! II! II! II! II!
d. Report the event using the Emergency Handoff Activation Report.
II! II! II! II! II! II! II! II! II!
VVC Now is best suited for which situation?
II! II! II! II! II! II! II!
c. A health care professional needs to connect with a Veteran on short notice.
II! II! II! II! II! II! II! II! II! II! II! II! II!
Dr. Kim needs to close the encounter for her video visit with Bryan. What steps does Dr. Kim need to
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
complete to close the encounter correctly and receive workload credit? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
(All four) II!
a. Select the Synchronous Telehealth Service 95 modifier.
II! II! II! II! II! II! II!
b. Select the appropriate diagnosis and procedure codes.
II! II! II! II! II! II! II!
c. Sign the note.
II! II! II!
d. Answer the service-connected condition questions.
II! II! II! II! II!
Dr. Kim and her patient Bryan would like to begin video visits so that Bryan's condition can be monitored
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
more regularly. However, Bryan mentions that he doesn't have an internet-connected device. What step
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
should Dr. Kim take to help Bryan access the technology he needs to participate in telehealth?
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
d. Place a Digital Divide Consult.
II! II! II! II! II!
Dr. Kim's video feed is not working, and her patient cannot see her. Which of the following are reasons this
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
might be happening? (Select all that apply.)
II! II! II! II! II! II! II!
b. Dr. Kim did not enable video before connecting to VA Video Connect.
II! II! II! II! II! II! II! II! II! II! II! II!
c. The security permissions for Dr. Kim's mobile device have timed out.
II! II! II! II! II! II! II! II! II! II! II!
True or false? Policies governing the prescription of controlled substances are the same for telehealth as
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
they are for in-person care.
II! II! II! II! II!
False
Roberto is at an ATLAS site for a video visit with Dr. Kay. During his exam, Roberto begins to feel very ill and
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
has difficulty communicating with Dr. Kay. What actions should Dr. Kay take? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
b. Use e911 to contact emergency services.
II! II! II! II! II! II!
c. Notify the on-site attendant of the emergency.
II! II! II! II! II! II! II!
Which of the following statements about pre-validation are true? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II!
, a. Confirms information about the Veteran's current location.
II! II! II! II! II! II! II!
d. Is completed at the start of the video visit.
II! II! II! II! II! II! II! II! II!
Communication is vital to any successful relationship. What information must health care professionals be II! II! II! II! II! II! II! II! II! II! II! II! II!
sure to communicate to their scheduler? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II!
b. The requested visit modality for a return to clinic order.
II! II! II! II! II! II! II! II! II! II!
d. The cancellation of a video visit.
II! II! II! II! II! II!
During a video visit with Roberto, Dr. Kay needs to discuss the results of Roberto's lab work. Which of the
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
following statements are true? (Select all that apply.)
II! II! II! II! II! II! II! II!
b. Dr. Kay should share only the relevant tab or window with Roberto.
II! II! II! II! II! II! II! II! II! II! II! II!
d. PHI and PII are always confidential, and Dr. Kay should take steps to avoid accidental sharing.
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
How can VA's Digital Divide Consult workflow support Veterans who would like to participate in
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
telehealth? (Select all that apply.)
II! II! II! II! II!
a. Connects Veterans with programs that provide discounted internet access.
II! II! II! II! II! II! II! II! II!
b. Provides Veterans with internet-enabled VA-loaned devices.
II! II! II! II! II! II!
c. Assists Veterans with device setup and use.
II! II! II! II! II! II! II!
If a health care professional receives an Address Invalid alert during pre-validation, what action should
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
they take?
II! II!
d. Check the address for errors.
II! II! II! II! II!
AD
Dr. Aronsen has received a secure message from Zarah, a Veteran who lives in a rural area of Montana and
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
is concerned about her mental well-being. Zarah's next in-person visit is not for another six weeks. How
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
can telehealth assist Dr. Aronsen and Zarah in this situation? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
b. Enables Dr. Aronsen to create an ad hoc video visit to check on Zarah's well-being.
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
d. Reduces Zarah's need to travel frequently to a VA Medical Center.
II! II! II! II! II! II! II! II! II! II! II!
Dr. Aronsen is teleworking and experiencing issues with the link for his video visit with his patient, Zarah.
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
What can Dr. Aronsen do to troubleshoot this issue? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II!
a. Request a new link be sent to him.
II! II! II! II! II! II! II! II!
d. Check that he has the correct date and time.
II! II! II! II! II! II! II! II! II!
Which of the following statements are true about Veteran consent for care through telehealth?
II! II! II! II! II! II! II! II! II! II! II! II! II!
a. It must be documented.
II! II! II! II!
c. It can be withdrawn by the Veteran at any time.
II! II! II! II! II! II! II! II! II! II!
What is Telehealth? - Correct Answers Telehealth: The Institute for Healthcare Improvement defines
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
telehealth as the delivery of health-related services and information via telecommunications
II! II! II! II! II! II! II! II! II! II! II!
technologies. It's a broad category that encompasses patient care, administrative activities, and health
II! II! II! II! II! II! II! II! II! II! II! II! II!
education (IHI, 2021).
II! II! II!
Post-Test updated 100% PASS
Wilma is leading a group video visit for Veterans receiving nutritional coaching. During the session, one of
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
the Veterans complains of feeling ill before becoming unresponsive. Which of the following actions apply
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
to this situation? (Select all that apply.)
II! II! II! II! II! II! II!
b. Document the event in the Veteran's EHR.
II! II! II! II! II! II! II!
c. Disconnect from the other participants and use e911 to contact emergency services.
II! II! II! II! II! II! II! II! II! II! II! II!
d. Report the event using the Emergency Handoff Activation Report.
II! II! II! II! II! II! II! II! II!
VVC Now is best suited for which situation?
II! II! II! II! II! II! II!
c. A health care professional needs to connect with a Veteran on short notice.
II! II! II! II! II! II! II! II! II! II! II! II! II!
Dr. Kim needs to close the encounter for her video visit with Bryan. What steps does Dr. Kim need to
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
complete to close the encounter correctly and receive workload credit? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
(All four) II!
a. Select the Synchronous Telehealth Service 95 modifier.
II! II! II! II! II! II! II!
b. Select the appropriate diagnosis and procedure codes.
II! II! II! II! II! II! II!
c. Sign the note.
II! II! II!
d. Answer the service-connected condition questions.
II! II! II! II! II!
Dr. Kim and her patient Bryan would like to begin video visits so that Bryan's condition can be monitored
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
more regularly. However, Bryan mentions that he doesn't have an internet-connected device. What step
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
should Dr. Kim take to help Bryan access the technology he needs to participate in telehealth?
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
d. Place a Digital Divide Consult.
II! II! II! II! II!
Dr. Kim's video feed is not working, and her patient cannot see her. Which of the following are reasons this
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
might be happening? (Select all that apply.)
II! II! II! II! II! II! II!
b. Dr. Kim did not enable video before connecting to VA Video Connect.
II! II! II! II! II! II! II! II! II! II! II! II!
c. The security permissions for Dr. Kim's mobile device have timed out.
II! II! II! II! II! II! II! II! II! II! II!
True or false? Policies governing the prescription of controlled substances are the same for telehealth as
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
they are for in-person care.
II! II! II! II! II!
False
Roberto is at an ATLAS site for a video visit with Dr. Kay. During his exam, Roberto begins to feel very ill and
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
has difficulty communicating with Dr. Kay. What actions should Dr. Kay take? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
b. Use e911 to contact emergency services.
II! II! II! II! II! II!
c. Notify the on-site attendant of the emergency.
II! II! II! II! II! II! II!
Which of the following statements about pre-validation are true? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II!
, a. Confirms information about the Veteran's current location.
II! II! II! II! II! II! II!
d. Is completed at the start of the video visit.
II! II! II! II! II! II! II! II! II!
Communication is vital to any successful relationship. What information must health care professionals be II! II! II! II! II! II! II! II! II! II! II! II! II!
sure to communicate to their scheduler? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II!
b. The requested visit modality for a return to clinic order.
II! II! II! II! II! II! II! II! II! II!
d. The cancellation of a video visit.
II! II! II! II! II! II!
During a video visit with Roberto, Dr. Kay needs to discuss the results of Roberto's lab work. Which of the
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
following statements are true? (Select all that apply.)
II! II! II! II! II! II! II! II!
b. Dr. Kay should share only the relevant tab or window with Roberto.
II! II! II! II! II! II! II! II! II! II! II! II!
d. PHI and PII are always confidential, and Dr. Kay should take steps to avoid accidental sharing.
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
How can VA's Digital Divide Consult workflow support Veterans who would like to participate in
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
telehealth? (Select all that apply.)
II! II! II! II! II!
a. Connects Veterans with programs that provide discounted internet access.
II! II! II! II! II! II! II! II! II!
b. Provides Veterans with internet-enabled VA-loaned devices.
II! II! II! II! II! II!
c. Assists Veterans with device setup and use.
II! II! II! II! II! II! II!
If a health care professional receives an Address Invalid alert during pre-validation, what action should
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
they take?
II! II!
d. Check the address for errors.
II! II! II! II! II!
AD
Dr. Aronsen has received a secure message from Zarah, a Veteran who lives in a rural area of Montana and
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
is concerned about her mental well-being. Zarah's next in-person visit is not for another six weeks. How
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
can telehealth assist Dr. Aronsen and Zarah in this situation? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II! II!
b. Enables Dr. Aronsen to create an ad hoc video visit to check on Zarah's well-being.
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
d. Reduces Zarah's need to travel frequently to a VA Medical Center.
II! II! II! II! II! II! II! II! II! II! II!
Dr. Aronsen is teleworking and experiencing issues with the link for his video visit with his patient, Zarah.
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
What can Dr. Aronsen do to troubleshoot this issue? (Select all that apply.)
II! II! II! II! II! II! II! II! II! II! II! II! II!
a. Request a new link be sent to him.
II! II! II! II! II! II! II! II!
d. Check that he has the correct date and time.
II! II! II! II! II! II! II! II! II!
Which of the following statements are true about Veteran consent for care through telehealth?
II! II! II! II! II! II! II! II! II! II! II! II! II!
a. It must be documented.
II! II! II! II!
c. It can be withdrawn by the Veteran at any time.
II! II! II! II! II! II! II! II! II! II!
What is Telehealth? - Correct Answers Telehealth: The Institute for Healthcare Improvement defines
II! II! II! II! II! II! II! II! II! II! II! II! II! II! II! II!
telehealth as the delivery of health-related services and information via telecommunications
II! II! II! II! II! II! II! II! II! II! II!
technologies. It's a broad category that encompasses patient care, administrative activities, and health
II! II! II! II! II! II! II! II! II! II! II! II! II!
education (IHI, 2021).
II! II! II!
