NEBOSH NGC 1 – Do Exam Study
questions and verified answers
Organisational factors influencing safe behaviour - ANS Size
Structure
Culture
Policies
Procedures
Enforcement
Supervision
Training
Leadership
Resources
Work patterns
Communications
Social factors influencing safe behaviour - ANS Family
Peer groups
Professional standards
Social group norms
,Legal factors influencing safe behaviour - ANS Acts and regs
Enforcement activity
Likelihood of punishment
What are human factors? - ANS Environmental
Organisational
Job factors
And
Human
Individual characteristics
Which influence behaviour at work in a way which can affect H&S
HSG48
What are errors?
What are mistakes? - ANS Errors are not intended
Mistakes are someone doing the wrong thing believing it to be right, by applying the
wrong rule or knowledge
HSG48
What are the 3 types of violations? - ANS -Routine - Desire to cut corners, failure to
wear PPE
-Situational - Time pressures, insufficient staff, using steps instead of a platform
, -Exceptional - Rarely happen and only when something has gone wrong
How to reduce human error - ANS -Reduce fatigue or shift patterns
-Information and training
-Reduce monotonous work
-Give regular breaks
-Competent supervision
-SSOW
-Systems - Built in defence on computers for human error
The most effective way of promoting the standards is by Leadership and example.
This can be done by - ANS -Involving managers in workplace inspections and accident
investigations
-Managers and visitors wearing PPE correctly
-Ensuring employees do specialist refresher courses
-Full cooperation with Fire drills and emergency exercises
-Through accident reporting and prompt follow up on recommended remedial actions
Ways of effective communication - ANS -Appropriate for the individual
-Clear concise with check questions -Noise (quiet or reduced)
-Distraction free
-Variety of methods in account of learning styles
-Audio, visual, kinaesthetic (doing), verbal -
Remove PPE if safe to do so
4 different
questions and verified answers
Organisational factors influencing safe behaviour - ANS Size
Structure
Culture
Policies
Procedures
Enforcement
Supervision
Training
Leadership
Resources
Work patterns
Communications
Social factors influencing safe behaviour - ANS Family
Peer groups
Professional standards
Social group norms
,Legal factors influencing safe behaviour - ANS Acts and regs
Enforcement activity
Likelihood of punishment
What are human factors? - ANS Environmental
Organisational
Job factors
And
Human
Individual characteristics
Which influence behaviour at work in a way which can affect H&S
HSG48
What are errors?
What are mistakes? - ANS Errors are not intended
Mistakes are someone doing the wrong thing believing it to be right, by applying the
wrong rule or knowledge
HSG48
What are the 3 types of violations? - ANS -Routine - Desire to cut corners, failure to
wear PPE
-Situational - Time pressures, insufficient staff, using steps instead of a platform
, -Exceptional - Rarely happen and only when something has gone wrong
How to reduce human error - ANS -Reduce fatigue or shift patterns
-Information and training
-Reduce monotonous work
-Give regular breaks
-Competent supervision
-SSOW
-Systems - Built in defence on computers for human error
The most effective way of promoting the standards is by Leadership and example.
This can be done by - ANS -Involving managers in workplace inspections and accident
investigations
-Managers and visitors wearing PPE correctly
-Ensuring employees do specialist refresher courses
-Full cooperation with Fire drills and emergency exercises
-Through accident reporting and prompt follow up on recommended remedial actions
Ways of effective communication - ANS -Appropriate for the individual
-Clear concise with check questions -Noise (quiet or reduced)
-Distraction free
-Variety of methods in account of learning styles
-Audio, visual, kinaesthetic (doing), verbal -
Remove PPE if safe to do so
4 different
