MA500 EXAM #1-STUDY OUTLINE questions n
answers graded A+ 2025 updated
1. some offices have a policy
3 RINGS
answer the phone within how
many rings?
2. the first thing the medical always speak before putting someone on hold. It
assis- tant should do when is not courteous to immediately place a call on
answering the phone is hold before speaking to the caller. The caller cannot
what? even be sure that he or she has reached the correct
telephone number. It is far more polite to obtain
the caller's name and purpose for calling before
putting the caller on hold.
3. once a caller is placed on hold, how about 30 seconds
often should we check in on them?
4. when taking messages, Message slips, computer messaging, office
what items should be computer program.
available to en- sure proper
documentation of the call
and creating an organized
message?
5. what is speed dialing? you can store your most frequently-called phone
num-
bers in your phone's memory and call them by
simply pressing only a button or two.
6. what is call forwarding? forwarding of incoming calls to another telephone
num-
ber
7. What is Call Park? place a call on ahold
1/
7
, MA500 EXAM #1-STUDY OUTLINE questions n
answers graded A+ 2025 updated
8. What is caller ID? identifies the callers telephone number before
tele- phone is answered
9. what is voicemail is a method for message delivery, storage, and
retrieval that is built into telephone system
2/
7
answers graded A+ 2025 updated
1. some offices have a policy
3 RINGS
answer the phone within how
many rings?
2. the first thing the medical always speak before putting someone on hold. It
assis- tant should do when is not courteous to immediately place a call on
answering the phone is hold before speaking to the caller. The caller cannot
what? even be sure that he or she has reached the correct
telephone number. It is far more polite to obtain
the caller's name and purpose for calling before
putting the caller on hold.
3. once a caller is placed on hold, how about 30 seconds
often should we check in on them?
4. when taking messages, Message slips, computer messaging, office
what items should be computer program.
available to en- sure proper
documentation of the call
and creating an organized
message?
5. what is speed dialing? you can store your most frequently-called phone
num-
bers in your phone's memory and call them by
simply pressing only a button or two.
6. what is call forwarding? forwarding of incoming calls to another telephone
num-
ber
7. What is Call Park? place a call on ahold
1/
7
, MA500 EXAM #1-STUDY OUTLINE questions n
answers graded A+ 2025 updated
8. What is caller ID? identifies the callers telephone number before
tele- phone is answered
9. what is voicemail is a method for message delivery, storage, and
retrieval that is built into telephone system
2/
7
