Table of Contents
Part 1: Introduction
Chapter 1: What Is Organizational Behavior?
Part 2: The Individual
Chapter 2: Diversity in Organizations
Chapter 3: Attitudes and Job Satisfaction
Chapter 4: Emotions and Moods
Chapter 5: Personality and Values
Chapter 6: Perception and Individual Decision Making
Chapter 7: Motivation Concepts
Chapter 8: Motivation: From Concepts to Applications
TEST BANK FOR Part 3: The Group
Chapter 9: Foundations of Group Behavior
Chapter 10: Understanding Work Teams
ORGANIZATIONAL Chapter 11: Communication
Chapter 12: Leadership
BEHAVIOR, 15TH EDITION, Chapter 13: Power and Politics
Chapter 14: Conflict and Negotiation
STEPHEN Part 4: The Organization System
Chapter 15: Foundations of Organization Structure
Chapter 16: Organizational Culture
P. ROBBINS, TIMOTHY A. JUDGE, Chapter 17: Human Resource Policies and Practices
Chapter 18: Organizational Change and Stress Management
ISBN-10: 0132834871, ISBN-13:
9780132834872, ISBN-10:
0133029905, ISBN-13:
9780133029901
, Answer: A
Organizational Behavior, 15e (Robbins/Judge) 5) Which of the following functions do managers undertake as part of planning functions?
Chapter 1 What Is Organizational Behavior? A) defining an organization's goals
B) implementing strategies for achieving goals
1) are defined as people who oversee the activities of others and who are responsible for attaining C) executing plans to integrate activities
goals in organizations. D) accomplishing goals of a project
A) Assistants E) employing strategies to coordinate tasks
B) Managers Answer: A
C) Secretaries
D) Interns 6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
E) Apprentices may be termed as a .
Answer: B A) leader
B) figurehead
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global C) resource allocator
warming project and decides what tasks related to creating awareness about the issue need to be done. In D) negotiator
addition, she is also deciding which members of her team will work on engaging with the public and which will E) disturbance handler
work on lobbying with the government. She is also assigning people as team members to ensure that tasks are Answer: B
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
A) planning 7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
B) organizing the market. Her work in the next few weeks involves sharing knowledge about the product with her team
C) scrutinizing members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
D) controlling product. Which of the following roles is Ortiz playing?
E) envisioning A) leader
Answer: B B) liaison
C) disseminator
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy D) spokesperson
project. During the project, she needs to motivate team members to attain their project milestones and direct E) negotiator
them through different phases of the project. Which of the following kinds of functions will these tasks be Answer: A
covered under?
A) planning 8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the
B) organizing upcoming campaign against genetic engineering, she is networking with managers who are working on the issue
C) scrutinizing of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the
D) evaluating food industry and other lobby groups. Which of the following roles is George most likely to be playing
E) leading according to Mintzberg's classification of managerial roles?
Answer: E A) figurehead
B) leader
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She C) liaison
recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres D) entrepreneur
monitored the schedule to find the cause of the delay, before speeding up the implementation process by E) resource allocator
allocating more members for the implementation phase. By doing this, which of the following functions is she Answer: C
performing?
A) controlling 9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
B) planning winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
C) formulating networking with contacts from the press and fashion magazine editors to understand the changing tastes of
D) leading consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
E) organizing managerial roles?
A) figurehead
B) leader
C) symbol head
D) monitor
E) spokesperson
,Answer: D Answer: A
10) According to Mintzberg's classification of managerial roles, the role of a(n) is to transmit 16) The role of a is a type of informational role according to Mintzberg's classification of managerial
information received from outsiders or from other employees to members of the organization. roles.
A) entrepreneur A) figurehead
B) resource allocator B) disseminator
C) spokesperson C) liaison
D) leader D) entrepreneur
E) disseminator E) negotiator
Answer: E Answer: B
11) The role of a(n) , according to Mintzberg's classification of managerial roles, is to transmit
information to outsiders about an organization's plans, policies, actions, and results and one which serves as an 17) Which of the following is true of technical skills?
expert in the organization's industry. A) They can be learned only through formal education.
A) spokesperson B) They encompass the ability to apply specialized knowledge.
B) disturbance handler C) They are not required at all kinds of jobs.
C) entrepreneur D) They are monopolized by professionals.
D) leader E) They comprise the ability to understand and motivate people.
E) liaison Answer: B
Answer: A
12) According to Mintzberg's classification of managerial roles, a(n) searches the organization and its 18) The ability to understand, communicate with, motivate, and support other people, both individually and in
environment for opportunities and initiates projects to bring about change. groups, may be defined as .
A) spokesperson A) human skills
B) disturbance handler B) technical skills
C) entrepreneur C) conceptual skills
D) resource allocator D) cognitive skills
E) negotiator E) analytical skills
Answer: C Answer: A
13) According to Mintzberg's classification of managerial roles, the role of a(n) is to make or approve
significant organizational decisions and assign human, physical, and monetary assets. 19) Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a
A) disseminator degree in environmental sustainability and possesses substantial knowledge about the issue of global warming.
B) liaison She has the knowledge to lead the public relations team of the organization. However, a few months later, the
C) entrepreneur board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to
D) resource allocator resign. Which of the following, if true, best explains this situation?
E) entrepreneur A) Melissa had no prior experience in research and development.
Answer: D B) Melissa had weak interpersonal and networking skills to run the project.
C) Melissa focused on the results her team achieved rather than how they achieved those results.
14) According to Mintzberg's classification of managerial roles, which of the following is a kind of D) Melissa is not up-to-date about the feasibility of using different modes of renewable energy.
interpersonal role? E) Melissa had a diverse network of contacts established from her previous job.
A) monitor Answer: B
B) disseminator
C) spokesperson 20) Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to
D) entrepreneur find different options to replace the use of non-renewable energy and check the feasibility of different
E) liaison renewable energy options before choosing the most practical one. Which of the following skills does Hayes
Answer: E primarily need to use for these tasks?
A) human skills
15) According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional B) interpersonal skills
role? C) conceptual skills
A) negotiator D) communication skills
B) disseminator E) interactive skills
C) liaison Answer: C
D) spokesperson
E) monitor 21) 360.org, an organization working toward curbing climate change, recently conducted an interview with
, Jessica for the position of a public relations officer. However, the interviewers Brenda and Laura are divided Answer: D
over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge
about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect 26) Which of the following best defines organizational behavior?
for the job because she has strong networking and interpersonal skills. Which of the following, if true, would A) It involves the study of groups of people coming together for collective bargaining.
strengthen Laura's argument? B) It involves the study of what people do in a company and how it affects the company's output.
A) Gaining the support of corporate giants would comprise a large part of the job. C) It involves analyzing different people in an industry with independent profit-centered motives.
B) Jessica will need to prepare extensive reports about the issue of climate change. D) It involves developing exclusively the knowledge of managers and senior -level employees.
C) The role will require Jessica to give presentations to environmental experts on renewable modes of energy. E) It is a field which is not influenced by factors in the external world.
D) Jessica had negligible experience in research and development. Answer: B
E) Jessica has weak analytical skills to solve problems associated with implementing options of renewable
energy. 27) Which of the following determinants of behavior does organizational behavior study?
Answer: A A) profits
B) job satisfaction
22) 360.org, an organization working toward curbing climate change, recently conducted an interview with C) perks
Jessica for the position of a public relations officer. However, the interviewers Brenda and Laura are divided D) individuals
over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge E) collective bargaining
about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect Answer: D
for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's
argument? 28) Which of the following does systematic study use to look at relationships to attribute causes and effects?
A) Jessica was unable to fare well in the written test which analyzed her conceptual skills. A) intuitive data
B) Jessica listened intently to the interviewers' questions before answering them. B) feelings
C) Jessica was unable to communicate clearly why she was right for the job. C) scientific data
D) Jessica was very friendly and courteous with the receptionist while greeting her. D) instinct
E) Jessica was high on confidence about getting the job because of her strong networking skills. E) premonition
Answer: C Answer: C
23) According to Fred Luthans and his associates, managers involved in traditional management activities 29) Which of the following is true of systematic study?
undertook which of the following tasks? A) It attributes causes and effects based on intuition.
A) motivating B) It involves supporting decisions based on gut feelings.
B) socializing C) It analyzes relationships based on previous experiences.
C) decision making D) It involves analyzing relationships based on scientific data.
D) training E) It involves taking action based on instinct.
E) politicking Answer: D
Answer: C
30) In order to predict human behavior, it is best to supplement intuitive opinions with information derived from
24) According to Fred Luthans and his associates' study of 450 managers, made the largest .
contribution to the success of managers in terms of speed of promotion within their organization. A) common sense
A) networking B) direct observation
B) decision making C) systematic study
C) planning D) speculation
D) controlling E) organizational theory
E) staffing Answer: C
Answer: A
31) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all
25) According to Fred Luthans and his associates, managers which are involved in networking activities are constitute aspects of study.
most likely to undertake which of the following? A) organizational
A) planning B) intuitive
B) decision making C) theoretical
C) controlling D) systematic
D) politicking E) case-based
E) staffing Answer: D
Part 1: Introduction
Chapter 1: What Is Organizational Behavior?
Part 2: The Individual
Chapter 2: Diversity in Organizations
Chapter 3: Attitudes and Job Satisfaction
Chapter 4: Emotions and Moods
Chapter 5: Personality and Values
Chapter 6: Perception and Individual Decision Making
Chapter 7: Motivation Concepts
Chapter 8: Motivation: From Concepts to Applications
TEST BANK FOR Part 3: The Group
Chapter 9: Foundations of Group Behavior
Chapter 10: Understanding Work Teams
ORGANIZATIONAL Chapter 11: Communication
Chapter 12: Leadership
BEHAVIOR, 15TH EDITION, Chapter 13: Power and Politics
Chapter 14: Conflict and Negotiation
STEPHEN Part 4: The Organization System
Chapter 15: Foundations of Organization Structure
Chapter 16: Organizational Culture
P. ROBBINS, TIMOTHY A. JUDGE, Chapter 17: Human Resource Policies and Practices
Chapter 18: Organizational Change and Stress Management
ISBN-10: 0132834871, ISBN-13:
9780132834872, ISBN-10:
0133029905, ISBN-13:
9780133029901
, Answer: A
Organizational Behavior, 15e (Robbins/Judge) 5) Which of the following functions do managers undertake as part of planning functions?
Chapter 1 What Is Organizational Behavior? A) defining an organization's goals
B) implementing strategies for achieving goals
1) are defined as people who oversee the activities of others and who are responsible for attaining C) executing plans to integrate activities
goals in organizations. D) accomplishing goals of a project
A) Assistants E) employing strategies to coordinate tasks
B) Managers Answer: A
C) Secretaries
D) Interns 6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant
E) Apprentices may be termed as a .
Answer: B A) leader
B) figurehead
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a global C) resource allocator
warming project and decides what tasks related to creating awareness about the issue need to be done. In D) negotiator
addition, she is also deciding which members of her team will work on engaging with the public and which will E) disturbance handler
work on lobbying with the government. She is also assigning people as team members to ensure that tasks are Answer: B
undertaken on time. Which of the following categories of functions is Mitchell undertaking?
A) planning 7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in
B) organizing the market. Her work in the next few weeks involves sharing knowledge about the product with her team
C) scrutinizing members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the new
D) controlling product. Which of the following roles is Ortiz playing?
E) envisioning A) leader
Answer: B B) liaison
C) disseminator
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy D) spokesperson
project. During the project, she needs to motivate team members to attain their project milestones and direct E) negotiator
them through different phases of the project. Which of the following kinds of functions will these tasks be Answer: A
covered under?
A) planning 8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the
B) organizing upcoming campaign against genetic engineering, she is networking with managers who are working on the issue
C) scrutinizing of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the
D) evaluating food industry and other lobby groups. Which of the following roles is George most likely to be playing
E) leading according to Mintzberg's classification of managerial roles?
Answer: E A) figurehead
B) leader
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She C) liaison
recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres D) entrepreneur
monitored the schedule to find the cause of the delay, before speeding up the implementation process by E) resource allocator
allocating more members for the implementation phase. By doing this, which of the following functions is she Answer: C
performing?
A) controlling 9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
B) planning winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is also
C) formulating networking with contacts from the press and fashion magazine editors to understand the changing tastes of
D) leading consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of
E) organizing managerial roles?
A) figurehead
B) leader
C) symbol head
D) monitor
E) spokesperson
,Answer: D Answer: A
10) According to Mintzberg's classification of managerial roles, the role of a(n) is to transmit 16) The role of a is a type of informational role according to Mintzberg's classification of managerial
information received from outsiders or from other employees to members of the organization. roles.
A) entrepreneur A) figurehead
B) resource allocator B) disseminator
C) spokesperson C) liaison
D) leader D) entrepreneur
E) disseminator E) negotiator
Answer: E Answer: B
11) The role of a(n) , according to Mintzberg's classification of managerial roles, is to transmit
information to outsiders about an organization's plans, policies, actions, and results and one which serves as an 17) Which of the following is true of technical skills?
expert in the organization's industry. A) They can be learned only through formal education.
A) spokesperson B) They encompass the ability to apply specialized knowledge.
B) disturbance handler C) They are not required at all kinds of jobs.
C) entrepreneur D) They are monopolized by professionals.
D) leader E) They comprise the ability to understand and motivate people.
E) liaison Answer: B
Answer: A
12) According to Mintzberg's classification of managerial roles, a(n) searches the organization and its 18) The ability to understand, communicate with, motivate, and support other people, both individually and in
environment for opportunities and initiates projects to bring about change. groups, may be defined as .
A) spokesperson A) human skills
B) disturbance handler B) technical skills
C) entrepreneur C) conceptual skills
D) resource allocator D) cognitive skills
E) negotiator E) analytical skills
Answer: C Answer: A
13) According to Mintzberg's classification of managerial roles, the role of a(n) is to make or approve
significant organizational decisions and assign human, physical, and monetary assets. 19) Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a
A) disseminator degree in environmental sustainability and possesses substantial knowledge about the issue of global warming.
B) liaison She has the knowledge to lead the public relations team of the organization. However, a few months later, the
C) entrepreneur board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to
D) resource allocator resign. Which of the following, if true, best explains this situation?
E) entrepreneur A) Melissa had no prior experience in research and development.
Answer: D B) Melissa had weak interpersonal and networking skills to run the project.
C) Melissa focused on the results her team achieved rather than how they achieved those results.
14) According to Mintzberg's classification of managerial roles, which of the following is a kind of D) Melissa is not up-to-date about the feasibility of using different modes of renewable energy.
interpersonal role? E) Melissa had a diverse network of contacts established from her previous job.
A) monitor Answer: B
B) disseminator
C) spokesperson 20) Joann Hayes is currently working on a project to tackle climate change. During the project, she needs to
D) entrepreneur find different options to replace the use of non-renewable energy and check the feasibility of different
E) liaison renewable energy options before choosing the most practical one. Which of the following skills does Hayes
Answer: E primarily need to use for these tasks?
A) human skills
15) According to Mintzberg's classification of managerial roles, which of the following is a kind of decisional B) interpersonal skills
role? C) conceptual skills
A) negotiator D) communication skills
B) disseminator E) interactive skills
C) liaison Answer: C
D) spokesperson
E) monitor 21) 360.org, an organization working toward curbing climate change, recently conducted an interview with
, Jessica for the position of a public relations officer. However, the interviewers Brenda and Laura are divided Answer: D
over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge
about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect 26) Which of the following best defines organizational behavior?
for the job because she has strong networking and interpersonal skills. Which of the following, if true, would A) It involves the study of groups of people coming together for collective bargaining.
strengthen Laura's argument? B) It involves the study of what people do in a company and how it affects the company's output.
A) Gaining the support of corporate giants would comprise a large part of the job. C) It involves analyzing different people in an industry with independent profit-centered motives.
B) Jessica will need to prepare extensive reports about the issue of climate change. D) It involves developing exclusively the knowledge of managers and senior -level employees.
C) The role will require Jessica to give presentations to environmental experts on renewable modes of energy. E) It is a field which is not influenced by factors in the external world.
D) Jessica had negligible experience in research and development. Answer: B
E) Jessica has weak analytical skills to solve problems associated with implementing options of renewable
energy. 27) Which of the following determinants of behavior does organizational behavior study?
Answer: A A) profits
B) job satisfaction
22) 360.org, an organization working toward curbing climate change, recently conducted an interview with C) perks
Jessica for the position of a public relations officer. However, the interviewers Brenda and Laura are divided D) individuals
over whether Jessica should be given the job. Brenda believes that Jessica does not have in-depth knowledge E) collective bargaining
about the issue of global warming and its impact. On the other hand, Laura feels that Jessica would be perfect Answer: D
for the job because she has strong interpersonal skills. Which of the following, if true, would weaken Laura's
argument? 28) Which of the following does systematic study use to look at relationships to attribute causes and effects?
A) Jessica was unable to fare well in the written test which analyzed her conceptual skills. A) intuitive data
B) Jessica listened intently to the interviewers' questions before answering them. B) feelings
C) Jessica was unable to communicate clearly why she was right for the job. C) scientific data
D) Jessica was very friendly and courteous with the receptionist while greeting her. D) instinct
E) Jessica was high on confidence about getting the job because of her strong networking skills. E) premonition
Answer: C Answer: C
23) According to Fred Luthans and his associates, managers involved in traditional management activities 29) Which of the following is true of systematic study?
undertook which of the following tasks? A) It attributes causes and effects based on intuition.
A) motivating B) It involves supporting decisions based on gut feelings.
B) socializing C) It analyzes relationships based on previous experiences.
C) decision making D) It involves analyzing relationships based on scientific data.
D) training E) It involves taking action based on instinct.
E) politicking Answer: D
Answer: C
30) In order to predict human behavior, it is best to supplement intuitive opinions with information derived from
24) According to Fred Luthans and his associates' study of 450 managers, made the largest .
contribution to the success of managers in terms of speed of promotion within their organization. A) common sense
A) networking B) direct observation
B) decision making C) systematic study
C) planning D) speculation
D) controlling E) organizational theory
E) staffing Answer: C
Answer: A
31) Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all
25) According to Fred Luthans and his associates, managers which are involved in networking activities are constitute aspects of study.
most likely to undertake which of the following? A) organizational
A) planning B) intuitive
B) decision making C) theoretical
C) controlling D) systematic
D) politicking E) case-based
E) staffing Answer: D
