Santa Clara County EMS Exam
Study online at https://quizlet.com/_6comhi
1. Policy 108 - Sys- incidents that result in a threat to public safety, patient, by-stander, or responder
tem Variance Re- harm
porting
2. What types of in- any incident that results in a threat to public safety, patient, by-stander or respon-
cidents are con- der harm
sidered Level A
variances? 1. gross negligence
2. fraud of certifications
3. repeated negligence
4. incompetence
A. any deviation from an EMS Agency policy or treatment protocol with patient
harm
B. medication or procedural errors with patient harm
C. failure or refusal to respond to request for aid, whether from the public or
another system provider
D. equipment failure or malfunction with patient harm
E. any significant EMS-related event that would be reported to another regulatory
agency
3. What is the max- within 24 hours
imum time you
must report a
Level A variance?
4. Who must be no- EMS On-Duty Chief via County Communications
tified ASAP of a
Level A variance?
, Santa Clara County EMS Exam
Study online at https://quizlet.com/_6comhi
5. What type of inci- any incident that does NOT result in patient harm, but is a deviation from EMS
dents are consid- agency policies, procedures, and protocols
ered Level B vari-
ances? A. potential clinical care variance
B. potential policy variance
C. poor interagency coordination
D. general complaint (public)
E. communications system variance
F. equipment failure or malfunction
6. What is the max- within five (5) business days
imum time you
must report a
Level B variance?
7. What type of inci- incidents where the responders provided outstanding care and went above and
dents are consid- beyond the normal expectations of responders; compliments
ered Level C vari-
ances? A. good patient outcome
B. outstanding customer service
C. positive provider agency/hospital cooperation
D. field supervisor went above and beyond normal expectations
8. What form would EMS Form #903
you use to file a (System Performance Variance Report)
variance report?
9. Policy 109 - Pol- standards for creation, revision, and implementation of SCC Pre-Hospital Care
icy Development Policy (including plans, protocols, procedures, etc.)
and Implementa-
tion
10. EMS Program Manager
, Santa Clara County EMS Exam
Study online at https://quizlet.com/_6comhi
How will poli-
cy implementa-
tion be dissemi-
nated to you?
11. What other re- -county EMS website
sources do you -county EMS app
have to find new -electronic/social media
policies and up- -hardcopy
dates?
12. Which policy ad- Policy #109
dressed alloca-
tion and imple-
mentation of re-
sources?
13. Policy 500 - minimum standard criteria for the completion and submission of electronic pa-
Electronic Patient tient care record (ePCR)
Care
14. When an MCI No; the EMS Agency may temporarily suspend the requirement to complete an
alert occurs with ePCR in certain times of mass causality incidents, large scale disasters, or EMS
five (5) or more Data System failure.
patients, is a PCR
required?
15. What would you triage tags
use in lieu of an
ePCR when an
MCI alert occurs
with five (5) or
more patients?
Study online at https://quizlet.com/_6comhi
1. Policy 108 - Sys- incidents that result in a threat to public safety, patient, by-stander, or responder
tem Variance Re- harm
porting
2. What types of in- any incident that results in a threat to public safety, patient, by-stander or respon-
cidents are con- der harm
sidered Level A
variances? 1. gross negligence
2. fraud of certifications
3. repeated negligence
4. incompetence
A. any deviation from an EMS Agency policy or treatment protocol with patient
harm
B. medication or procedural errors with patient harm
C. failure or refusal to respond to request for aid, whether from the public or
another system provider
D. equipment failure or malfunction with patient harm
E. any significant EMS-related event that would be reported to another regulatory
agency
3. What is the max- within 24 hours
imum time you
must report a
Level A variance?
4. Who must be no- EMS On-Duty Chief via County Communications
tified ASAP of a
Level A variance?
, Santa Clara County EMS Exam
Study online at https://quizlet.com/_6comhi
5. What type of inci- any incident that does NOT result in patient harm, but is a deviation from EMS
dents are consid- agency policies, procedures, and protocols
ered Level B vari-
ances? A. potential clinical care variance
B. potential policy variance
C. poor interagency coordination
D. general complaint (public)
E. communications system variance
F. equipment failure or malfunction
6. What is the max- within five (5) business days
imum time you
must report a
Level B variance?
7. What type of inci- incidents where the responders provided outstanding care and went above and
dents are consid- beyond the normal expectations of responders; compliments
ered Level C vari-
ances? A. good patient outcome
B. outstanding customer service
C. positive provider agency/hospital cooperation
D. field supervisor went above and beyond normal expectations
8. What form would EMS Form #903
you use to file a (System Performance Variance Report)
variance report?
9. Policy 109 - Pol- standards for creation, revision, and implementation of SCC Pre-Hospital Care
icy Development Policy (including plans, protocols, procedures, etc.)
and Implementa-
tion
10. EMS Program Manager
, Santa Clara County EMS Exam
Study online at https://quizlet.com/_6comhi
How will poli-
cy implementa-
tion be dissemi-
nated to you?
11. What other re- -county EMS website
sources do you -county EMS app
have to find new -electronic/social media
policies and up- -hardcopy
dates?
12. Which policy ad- Policy #109
dressed alloca-
tion and imple-
mentation of re-
sources?
13. Policy 500 - minimum standard criteria for the completion and submission of electronic pa-
Electronic Patient tient care record (ePCR)
Care
14. When an MCI No; the EMS Agency may temporarily suspend the requirement to complete an
alert occurs with ePCR in certain times of mass causality incidents, large scale disasters, or EMS
five (5) or more Data System failure.
patients, is a PCR
required?
15. What would you triage tags
use in lieu of an
ePCR when an
MCI alert occurs
with five (5) or
more patients?
