D351 EXAMINATION QUESTIONS AND VERIFIED
ANSWERS
The failure of an employee to report to the workplace as scheduled - Absenteeism
The personal duty to someone else (a higher-level manager or the organization itself) for the
effective use of resources to complete an assignment - Accountability
The intention and ability to listen to others, use the content and context of the
communication, and respond appropriately - Active listening
Any action, such as firings, demotions, schedule reductions, or changes, that would harm the
individual employee - Adverse employment action
A series of policies, programs, and initiatives that have been instituted by various entities
within both government and the private sector that are designed to prefer hiring of
individuals from protected groups in certain circumstances in an attempt to mitigate past
discrimination - Affirmative action
A neutral third party who resolves a conflict by making a binding decision - Arbitrator
A place where job applicants undergo a series of tests, interviews, and simulated experiences
to determine their potential for a particular job - Assessment center
The right to give orders, enforce obedience, make decisions, and commit resources toward
completing organizational goals - Authority
A performance appraisal that provides a description of each assessment along a continuum -
Behaviorally anchored rating scale (BARS) form
The actions taken by an individual - Behaviors
A personality-based tendency, either toward or against something - Bias
Designing jobs by focusing on minimizing the physical strain on the worker by structuring the
physical work environment around the way the body works - Biological job design
A qualification that is absolutely required in order for an individual to be able to successfully
do a particular job - Bona fide occupational qualification (BFOQ)
A lump sum payment, typically given to an individual at the end of a time period -
Bonus
, Combining multiple pay levels into one - Broadbanding
Constant lack of interest and motivation to perform one's job - Burnout
When a particular practice is necessary for the safe and efficient operation of the business
and when there is a specific business purpose for applying a particular standard that may, in
fact, be discriminatory - Business necessity
The analytical and quantitative skills—including in-depth knowledge of how the business
works and its budgeting and strategic-planning processes—that are necessary for a manager
to understand and contribute to the profitability of the organization - Business skills
The individually perceived sequence of attitudes and behaviors associated with work-related
experiences and activities over the span of a person's life - Career
When an individual feels unchallenged in their current job and has little or no chance of
advancement - Career plateau
Degree to which decision making is concentrated within the organization -
Centralization
The process of giving motivational feedback to maintain and improve performance -
Coaching
A law that requires employers to offer to maintain health insurance on individuals who leave
their employment (for a period of time) - COBRA
An assessment of general intelligence or of some type of aptitude for a particular job -
Cognitive ability test
An intent and desire for group members to stick together in their actions -
Cohesiveness
The negotiation process resulting in a contract between union employees and management
that covers employment conditions - Collective bargaining
A payment typically provided to a salesperson for selling an item to a customer -
Commission
The process of transmitting information and meaning - Communication
The total of an employee's pay and benefits - Compensation
Anything that an employee may value and desire and that the employer is willing and able to
offer in exchange - Compensation system
ANSWERS
The failure of an employee to report to the workplace as scheduled - Absenteeism
The personal duty to someone else (a higher-level manager or the organization itself) for the
effective use of resources to complete an assignment - Accountability
The intention and ability to listen to others, use the content and context of the
communication, and respond appropriately - Active listening
Any action, such as firings, demotions, schedule reductions, or changes, that would harm the
individual employee - Adverse employment action
A series of policies, programs, and initiatives that have been instituted by various entities
within both government and the private sector that are designed to prefer hiring of
individuals from protected groups in certain circumstances in an attempt to mitigate past
discrimination - Affirmative action
A neutral third party who resolves a conflict by making a binding decision - Arbitrator
A place where job applicants undergo a series of tests, interviews, and simulated experiences
to determine their potential for a particular job - Assessment center
The right to give orders, enforce obedience, make decisions, and commit resources toward
completing organizational goals - Authority
A performance appraisal that provides a description of each assessment along a continuum -
Behaviorally anchored rating scale (BARS) form
The actions taken by an individual - Behaviors
A personality-based tendency, either toward or against something - Bias
Designing jobs by focusing on minimizing the physical strain on the worker by structuring the
physical work environment around the way the body works - Biological job design
A qualification that is absolutely required in order for an individual to be able to successfully
do a particular job - Bona fide occupational qualification (BFOQ)
A lump sum payment, typically given to an individual at the end of a time period -
Bonus
, Combining multiple pay levels into one - Broadbanding
Constant lack of interest and motivation to perform one's job - Burnout
When a particular practice is necessary for the safe and efficient operation of the business
and when there is a specific business purpose for applying a particular standard that may, in
fact, be discriminatory - Business necessity
The analytical and quantitative skills—including in-depth knowledge of how the business
works and its budgeting and strategic-planning processes—that are necessary for a manager
to understand and contribute to the profitability of the organization - Business skills
The individually perceived sequence of attitudes and behaviors associated with work-related
experiences and activities over the span of a person's life - Career
When an individual feels unchallenged in their current job and has little or no chance of
advancement - Career plateau
Degree to which decision making is concentrated within the organization -
Centralization
The process of giving motivational feedback to maintain and improve performance -
Coaching
A law that requires employers to offer to maintain health insurance on individuals who leave
their employment (for a period of time) - COBRA
An assessment of general intelligence or of some type of aptitude for a particular job -
Cognitive ability test
An intent and desire for group members to stick together in their actions -
Cohesiveness
The negotiation process resulting in a contract between union employees and management
that covers employment conditions - Collective bargaining
A payment typically provided to a salesperson for selling an item to a customer -
Commission
The process of transmitting information and meaning - Communication
The total of an employee's pay and benefits - Compensation
Anything that an employee may value and desire and that the employer is willing and able to
offer in exchange - Compensation system
