D351 EXAMINATION QUESTIONS AND VERIFIED
ANSWERS
The process of analyzing the difference between what is currently occurring within a job or
jobs and what is required—either now or in the future—based on the organization's
operations and strategic goals - Needs assessment
Withdrawal of a harmful thing from the environment in response to a positive action on the
part of the subject - Negative reinforcement
A legal concept that says if the organization hires someone who may pose a danger to
coworkers, customers, suppliers, or other third parties and if that person then harms
someone else in the course of working for the company, then the company can be held liable
for the individual's actions - Negligent hire
A process in which two or more parties in conflict attempt to come to an agreement -
Negotiating
Statements of what is to be accomplished in singular, specific, and measurable terms, with a
target date - Objectives
The process of introducing new employees to the organization and their jobs -
Onboarding
The process of shuttering operations in other countries and bringing work back to the home
country - Onshoring
The values, beliefs, and assumptions about appropriate behavior that members of an
organization share - Organizational culture
The way in which an organization groups its resources to accomplish its mission -
Organizational structure
A rule of thumb used whenever you are contemplating any employment action, to maintain
fairness and equity for all of your employees or applicants - OUCH test
The process of hiring another organization to do work that was previously done within the
host organization - Outsourcing
A higher-than-minimum, federally mandated wage required for nonexempt employees if they
work more than a certain number of hours in a week - Overtime
The process of restating a message back to the original sender in the receiver's own words -
Paraphrasing
, A narrow-minded view of the world with an inability to recognize individual differences -
Parochialism
When a person or group engages in a sequence of actions over a significant period of time
that is intended to deny the rights provided by Title VII of the 1964 CRA to a member of a
protected class - Pattern or practice discrimination
A hierarchy of jobs and their rates of pay within the organization - Pay structure
A governmental corporation established within the Department of Labor whose purpose is to
insure retirement funds from failure - Pension Benefit Guarantee Corporation (PBGC)
Designing jobs with tasks that remain within the worker's normal mental capabilities and
limitations - Perceptual-motor job design
The ongoing process of evaluating employee performance - Performance appraisal
The process of identifying, measuring, managing, and developing the performance of the
human resources in an organization - Performance management
Extra financial benefits usually provided to top employees in many businesses -
Perquisites
A test measuring the psychological traits or characteristics of applicants to determine
suitability for performance in a specific type of job - Personality test
A test designed to ensure that applicants are capable of performing on the job in ways
defined by the job specification and description - Physical test
Providing a reward in return for a constructive action on the part of the subject -
Positive reinforcement
A kind of hybrid between traditional fee-for-service plans and HMOs - Preferred
provider organizations (PPOs)
The first point of contact for all preventive care and in any routine medical situation, except
emergencies - Primary care physician (PCP)
Basic application of our values - Principles
Things that individuals are allowed to do based on asking permission from an authority -
Privileges
The amount of output that an organization gets per unit of input, with human input usually
expressed in terms of units of time - Productivity
ANSWERS
The process of analyzing the difference between what is currently occurring within a job or
jobs and what is required—either now or in the future—based on the organization's
operations and strategic goals - Needs assessment
Withdrawal of a harmful thing from the environment in response to a positive action on the
part of the subject - Negative reinforcement
A legal concept that says if the organization hires someone who may pose a danger to
coworkers, customers, suppliers, or other third parties and if that person then harms
someone else in the course of working for the company, then the company can be held liable
for the individual's actions - Negligent hire
A process in which two or more parties in conflict attempt to come to an agreement -
Negotiating
Statements of what is to be accomplished in singular, specific, and measurable terms, with a
target date - Objectives
The process of introducing new employees to the organization and their jobs -
Onboarding
The process of shuttering operations in other countries and bringing work back to the home
country - Onshoring
The values, beliefs, and assumptions about appropriate behavior that members of an
organization share - Organizational culture
The way in which an organization groups its resources to accomplish its mission -
Organizational structure
A rule of thumb used whenever you are contemplating any employment action, to maintain
fairness and equity for all of your employees or applicants - OUCH test
The process of hiring another organization to do work that was previously done within the
host organization - Outsourcing
A higher-than-minimum, federally mandated wage required for nonexempt employees if they
work more than a certain number of hours in a week - Overtime
The process of restating a message back to the original sender in the receiver's own words -
Paraphrasing
, A narrow-minded view of the world with an inability to recognize individual differences -
Parochialism
When a person or group engages in a sequence of actions over a significant period of time
that is intended to deny the rights provided by Title VII of the 1964 CRA to a member of a
protected class - Pattern or practice discrimination
A hierarchy of jobs and their rates of pay within the organization - Pay structure
A governmental corporation established within the Department of Labor whose purpose is to
insure retirement funds from failure - Pension Benefit Guarantee Corporation (PBGC)
Designing jobs with tasks that remain within the worker's normal mental capabilities and
limitations - Perceptual-motor job design
The ongoing process of evaluating employee performance - Performance appraisal
The process of identifying, measuring, managing, and developing the performance of the
human resources in an organization - Performance management
Extra financial benefits usually provided to top employees in many businesses -
Perquisites
A test measuring the psychological traits or characteristics of applicants to determine
suitability for performance in a specific type of job - Personality test
A test designed to ensure that applicants are capable of performing on the job in ways
defined by the job specification and description - Physical test
Providing a reward in return for a constructive action on the part of the subject -
Positive reinforcement
A kind of hybrid between traditional fee-for-service plans and HMOs - Preferred
provider organizations (PPOs)
The first point of contact for all preventive care and in any routine medical situation, except
emergencies - Primary care physician (PCP)
Basic application of our values - Principles
Things that individuals are allowed to do based on asking permission from an authority -
Privileges
The amount of output that an organization gets per unit of input, with human input usually
expressed in terms of units of time - Productivity
