TEST BANK FOR Communication in Nursing 10th Edition by Julia Balzer Riley ISBN:978-0323871457 A+ GRADE ASSURED!!!!!!! 100% VERIFIED!!!!!! GUARANTEED SUCCESS!!!!!!

TESTBANK
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CommunicationinNursing10thEdition
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JuliaBalzerRiley
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, Table of Contents
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Chapterl1:lResponsible,lAssertive,lCaringlCommunicationlinlNursinglChapte
rl2:lThelClient-
NurselRelationship:lAlHelpinglRelationshiplChapterl3:lSolvinglProblemslTo
gether
Chapterl4:lUnderstandinglEachlOther:lCommunicationlandlCulturelC
hapterl5:lDemonstratinglWarmth
Chapterl6:lShowinglRespectlChap
terl7:lBeinglGenuinelChapterl8:lB
einglEmpatheticlChapterl9:lUsingl
Self-
DisclosurelChapterl10:lBeinglspec
ificlChapterl11:lAskinglQuestionsl
Chapterl12:lExpressinglOpinionslC
hapterl13:lUsinglHumor
Chapterl14:lEmbracinglthelSpirituallJourneyloflHealthlCaring,lMeaninglMakinglChapterl1
5:lRequestinglSupport
Chapterl16:lOvercominglEvaluationlAnxietylCh
apterl17:lWorkinglwithlFeedbacklChapterl18
:lUsinglRelaxationltechnique
Chapterl19:lIncorporatinglImagerylinlProfessionallPracticelandlSelf-
CarelChapterl20lIncorporatinglPositivelSelf-Talk
Chapterl21:l LearningltolWorklTogetherlinlGroups
Chapterl22:lThelChanginglWorldloflElectroniclCommunicationlC
hapterl23:lLearninglConfrontationlskills
Chapterl24:lRefusinglUnreasonablelRequests
Chapterl25:lCommunicatinglAssertivelylandlResponsiblylwithlDistressedlClientslandlColleagueslCh
apterl26:lCommunicatinglAssertivelylandlResponsiblylwithlAggressivelClientslandlColleagueslChapt
erl27:lCommunicatinglAssertivelylandlResponsiblylwithlUnpopularlClients
Chapterl29:lCommunicatinglatlthelEnd-of-
LifelChapterl30:lContinuinglthelCommitment

,Balzer Riley: Communication in Nursing, 10th Edition
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Chapter1: Responsible, Assertive,Caring Communication inNursing
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TestlBanklMultipl

elChoice


1. Whichl statementl describesl thel affectivel aspectl ofl learningl effectivelco
mmunicationlstrategies?

a. “Thelnurselshouldluselclear,ldirectlstatementslusinglobjectivelwords.”
b. “Thelnurseluseslbodyllanguagelthatlislcongruentlwithlthelverballmessage.”
c. “Thelnurselbelieveslthatlpositivelcommunicationlstrategieslbuildlconfidence.”
d. “Thelnurselpracticeslassertivelandlresponsiblelcommunicationlstrategies.”

ANS:C
Learninglinvolveslthreeldomains:lthelcognitivelaspectsl(understandinglandlmeaning),laffecti
velaspectsl(feelings,lvalues,landlattitudes),landlpsychomotorlaspectsl(physicallcapability).Le
arninglbasiclcommunicationlskillslinvolveslthelcognitiveldomain;lbuildinglconfidencelthroug
hlalbelieflinlthelvaluelandlimpactloflpositivelcommunicationlislthelaffectiveldomain;landlputti
nglskillslintolactionlislthelpsychomotorldomain.DIF:lComprehensionlREF:lp.l13lTOP:lIntegra
tedlProcess:lCommunicationlandl DocumentationlMSC:lPsychosociallIntegrity


2. Thelnurselmanagerlaskslthelstafflnurseltolworklanlextralshift.lWhichlresponselbylthels
tafflnurselislassertivelandlbasedlonlrationallbeliefs?

a. “Ildon’tlwantlyoulupset,lsolIlwilllworklextra.”
b. “WhyldolIlalwayslhaveltolcoverlextralshifts?”
c. “Ilamlnotlableltolworklanlextralshift.”
d. “Iflyoulcan’tlfindlanyonelelse,lIlwillldolit.”

ANS:C
Thelstafflnurselmaylturnldownlevenlalreasonablelrequest;lanlassertivelresponselavoidslirration
allbeliefs.lIrrationallbeliefsloccurlaslalresultloflbeinglanxiouslaboutlassertivenesslorlfocusinglo
nlpossiblelnegativeloutcomes.DIF:lAnalysislREF:lp.l8lTOP:lIntegratedlProcess:lCommunicat
ionlandlDocumentationlMSC:lSafelandlEffectivelCarelEnvironment:lManagementloflCare

, 3. Alnurselmanagerlofferslalstafflnurselalchoicelbetweenlworkingl8-lorl12-
hourlshifts.lWhichlstatement,liflmadelbylthelstafflnurse,lislnonassertivelandlmaylresultlinlal
frustratedlresponselfromlthelnurselmanager?

a. “Ilwantltoldecidelthelshiftslforlallloflthelotherlstafflnurses.”
b. “Dolwhateverlyoulwant.lItldoesn’tlreallylmatterltolme.”
c. “Thanklyoulforlofferinglmelalchoice.lIlpreferl12-hourlshifts.”
d. “YoulwilllneverlbelableltolgivelmelwhatlIlreallylwantltolwork.”

ANS:B
Alstatementlthatlallowslothersltolmakeldecisionslforlalpersonlislanlexampleloflalnonassertivelst
yleloflcommunication;lthelresponseloflothersltolalnonassertivelstatementlmaylincludeldisresp
ect,lguilt,langer,lorlfrustration.lStatementslthatlmakelchoiceslforlotherslorlthatlarelaccusationsl
arelexamplesloflaggressivelstylesloflcommunication;lthelresponseloflothersltolanlaggressivelst
atementlmaylincludelhurt,ldefensiveness,lorlhumiliation.lAlstatementlthatlallowslmakinglone’
slownldecisionslislanlexampleloflassertivelstyleloflcommunication;lthelresponseloflothersltolan
lassertivelstatementlmaylincludelmutuallrespect.DIF:lAnalysislREF:lp.l7lTOP:lIntegratedlProc

ess:lCommunicationlandlDocumentationlMSC:lSafelandlEffectivelCarelEnvironment:lMana
gementloflCare


4. Thelnurselislprovidinglcareltolalpatientlwholwasladmittedlwithlheartlfailure.lThelpatie
ntlhaslnotlbeenlfollowinglthelprescribedldietlorltakinglthelprescribedlmedications.lWhichlt
ypeloflcommunicationlapproachlislmostlimportantlforlthelnurseltoluselwithlthislpatientltolf
acilitatelalchangelinlself-carelbehavior?

a. Authoritative,lhonest,landloutrightlcommunication
b. Assertive,lresponsible,landlcaringlcommunication
c. Aggressive,lsympathetic,landlrealisticlcommunication
d. Positive,lexpert,landlfocusedlcommunication

ANS:B
Communicationlmustlbeltechnicallylresponsible,lassertive,landlcaringltolfacilitatelalchangelin
lbehavior.DIF:lKnowledge/ComprehensionlREF:lp.l13lTOP:lIntegratedl Process:lCommunic

ationlandlDocumentationlMSC:lPsychosociallIntegrity


5. Whichl arel examplesl ofl al nursel whol isl communicatingl responsibly?l (Selectl alllthat
lapply)




a. Thelnurselusesl profanityl tol respondl tol alclientl wholisl intoxicatedl andl verballylabusi
ve.
b. Thelnurselhelpslalclientltalkltolfamilylmemberslaboutldiscontinuinglche
motherapy.