MA 123 TEST STUDY GUIDE A+ GRADED
A patient who is grimacing and wincing would be communicating in which of the
following styles? - ANSWER nonverbally
Which of the following terms describes being aware of one's own feelings and the
feelings of others? - ANSWER perception
All the following are examples of body language except
appearance
facial expressions
tone of voice
gestures - ANSWER tone of voice
Which of the following of Maslow's stages describes you being a problem solver with a
great emphasis on family and long-term relationships? - ANSWER self-actualizaion
Deep breathing, diet and exercise and journaling are which type of coping skills? -
ANSWER adaptive
Which of the following is not one of the stages of grief according to Dr. Elisabeth
Kübler-Ross? - ANSWER perseverance
Which of the following is key to patient compliance when providing patient education? -
ANSWER information
Which of the following communication style is when individuals clearly state their
opinions and feelings, and firmly advocate for their rights and needs without violating
the rights of others? - ANSWER assertive
In the model of the communication process presented in this chapter, the receiver
decodes the message based on their - ANSWER reference points
About 5 percent of the population is made up of ____ learners. - ANSWER kinesthetic
During a personal conversation, it would be most appropriate to stand ____ from the
person you are speaking with. - ANSWER 2 feet
Statements that begin with "_____," can open up a conversation and give patients a
positive impression that you care about how they are. - ANSWER I
Everyone is motivated by: - ANSWER needs
Which of these is a nonadaptive coping skill?
,drinking
sleeping
creating boundaries
journaling - ANSWER drinking
A requirement for maintaining National Center for Competency Testing (NCCT)
certification is the accrual of ____ clock hours of continuing education each year. -
ANSWER 14
An adaptive coping skill where an individual stays organized is: - ANSWER planning
Dr. John M. Purvis suggests using four Es to engage the child in health care matters.
The four Es are: - ANSWER encouragement, empathy, enlistment, education
Which of the following steps should be used when trying to diffuse and resolve a matter
with a difficult or uncooperative patient? - ANSWER let the patient vent
When coaching a patient on health care needs, you must first assess the patient's ability
to comprehend the instructions, keeping in mind cultural diversity, developmental life
stages, and communication _____ - ANSWER barriers
Which of the following is best practice when coaching patients by providing patient
education? - ANSWER adapt communication based on the patient's individual needs
Issues such as medication errors, coworker tardiness, or patient complaints should be
brought to the attention of: - ANSWER clinic manager
Which of the following phrases can help resolve conflict?
a. I understand what you're saying.
b. You should get professional help.
c. I have had that happen to me.
d. You need to be stronger. - ANSWER I understand what you're saying
In order to overcome communication barriers in a medical office, most medical offices
hold regular meetings for: - ANSWER all employees
If conflict arises between you and another employee, you should first address it with: -
ANSWER the coworker
Which of the following is true about scheduling an interpreter for your patient? -
ANSWER arrange for the services in advance of the patient's visit
In order to work with culturally diverse patients, the medical assistant must have an
understanding of hereditary, cultural and _______ influences on behavior. - ANSWER
,environmental
Which of the following is important in communicating with pediatric patients? - ANSWER
the language you use
Forcing painful ideas or impulses into the subconscious is known as: - ANSWER
repression
Which of the follow factors may impede the communication process with a geriatric
patient? - ANSWER decline in memory
A form a patient signs that authorizes other individuals to receive information regarding
the patient's care is called a _______ form. - ANSWER confidential communication
preference
Within the ambulatory setting, which of the following keeps patients healthier, keeps
medical conditions from worsening, and can reduce the need for hospitalization? -
ANSWER patient education
When coaching a patient on disease prevention, which of the following should be
documented after a patient education session? - ANSWER date, time, and topic
The defense mechanism where an individual justifies their behavior with socially
acceptable reasons is: - ANSWER rationalization
What are common positive gestures? - ANSWER thumbs-up, winking, high-five,
applause, handshakes. okay hand sign
What is another word for deformity? - ANSWER appearance
Participating in a conversation with another person by repeating words or phrases or by
giving approving or disapproving nods is known as? - ANSWER active listening
What type of communication is helpful when communicating with a patient with a
disability? - ANSWER reflective communication
What is the most commonly used defense mechanism? - ANSWER repression
what are the 2 main types of boundaries? - ANSWER physical and emotional
Who typically discusses abnormal results or serious health conditions with patients and
their families? - ANSWER provider
The majority of the population are ______ learners - ANSWER visual
, Which of the following would be part of active listening?
Handshake
Eye contact
Repeating information given by the patient
Both eye contact and repeating information given by the patient - ANSWER Both eye
contact and repeating information given by the patient
A patient was recently diagnosed with a terminal illness. The patient exhibits little
emotion about the diagnosis, but spends hours researching the illness and end-of-life
care. Which defense mechanism are they likely using? - ANSWER intellectualization
The majority of medical assistants work in which type of environment? - ANSWER
ambulatory care
Urgent care centers:
originated about 10 years ago.
are usually open only on weekends.
typically require patients to make an appointment.
take care of patients with acute illness or injury. - ANSWER take care of patients with
acute illness or injury.
According to the U.S. Department of Labor, for the period 2018 to 2028, the employment
of medical assistants is expected to ______. - ANSWER grow 23%
Candidates for the CMA (AAMA) Certification Exam are allowed a ____-day period in
which to take the exam. - ANSWER 90
Which organization offers certification examinations for the National Certified Medical
Assistant and National Certified Medical Office Assistant? - ANSWER NCCT
A patient who is grimacing and wincing would be communicating in which of the
following styles? - ANSWER nonverbally
Which of the following terms describes being aware of one's own feelings and the
feelings of others? - ANSWER perception
All the following are examples of body language except
appearance
facial expressions
tone of voice
gestures - ANSWER tone of voice
Which of the following of Maslow's stages describes you being a problem solver with a
great emphasis on family and long-term relationships? - ANSWER self-actualizaion
Deep breathing, diet and exercise and journaling are which type of coping skills? -
ANSWER adaptive
Which of the following is not one of the stages of grief according to Dr. Elisabeth
Kübler-Ross? - ANSWER perseverance
Which of the following is key to patient compliance when providing patient education? -
ANSWER information
Which of the following communication style is when individuals clearly state their
opinions and feelings, and firmly advocate for their rights and needs without violating
the rights of others? - ANSWER assertive
In the model of the communication process presented in this chapter, the receiver
decodes the message based on their - ANSWER reference points
About 5 percent of the population is made up of ____ learners. - ANSWER kinesthetic
During a personal conversation, it would be most appropriate to stand ____ from the
person you are speaking with. - ANSWER 2 feet
Statements that begin with "_____," can open up a conversation and give patients a
positive impression that you care about how they are. - ANSWER I
Everyone is motivated by: - ANSWER needs
Which of these is a nonadaptive coping skill?
,drinking
sleeping
creating boundaries
journaling - ANSWER drinking
A requirement for maintaining National Center for Competency Testing (NCCT)
certification is the accrual of ____ clock hours of continuing education each year. -
ANSWER 14
An adaptive coping skill where an individual stays organized is: - ANSWER planning
Dr. John M. Purvis suggests using four Es to engage the child in health care matters.
The four Es are: - ANSWER encouragement, empathy, enlistment, education
Which of the following steps should be used when trying to diffuse and resolve a matter
with a difficult or uncooperative patient? - ANSWER let the patient vent
When coaching a patient on health care needs, you must first assess the patient's ability
to comprehend the instructions, keeping in mind cultural diversity, developmental life
stages, and communication _____ - ANSWER barriers
Which of the following is best practice when coaching patients by providing patient
education? - ANSWER adapt communication based on the patient's individual needs
Issues such as medication errors, coworker tardiness, or patient complaints should be
brought to the attention of: - ANSWER clinic manager
Which of the following phrases can help resolve conflict?
a. I understand what you're saying.
b. You should get professional help.
c. I have had that happen to me.
d. You need to be stronger. - ANSWER I understand what you're saying
In order to overcome communication barriers in a medical office, most medical offices
hold regular meetings for: - ANSWER all employees
If conflict arises between you and another employee, you should first address it with: -
ANSWER the coworker
Which of the following is true about scheduling an interpreter for your patient? -
ANSWER arrange for the services in advance of the patient's visit
In order to work with culturally diverse patients, the medical assistant must have an
understanding of hereditary, cultural and _______ influences on behavior. - ANSWER
,environmental
Which of the following is important in communicating with pediatric patients? - ANSWER
the language you use
Forcing painful ideas or impulses into the subconscious is known as: - ANSWER
repression
Which of the follow factors may impede the communication process with a geriatric
patient? - ANSWER decline in memory
A form a patient signs that authorizes other individuals to receive information regarding
the patient's care is called a _______ form. - ANSWER confidential communication
preference
Within the ambulatory setting, which of the following keeps patients healthier, keeps
medical conditions from worsening, and can reduce the need for hospitalization? -
ANSWER patient education
When coaching a patient on disease prevention, which of the following should be
documented after a patient education session? - ANSWER date, time, and topic
The defense mechanism where an individual justifies their behavior with socially
acceptable reasons is: - ANSWER rationalization
What are common positive gestures? - ANSWER thumbs-up, winking, high-five,
applause, handshakes. okay hand sign
What is another word for deformity? - ANSWER appearance
Participating in a conversation with another person by repeating words or phrases or by
giving approving or disapproving nods is known as? - ANSWER active listening
What type of communication is helpful when communicating with a patient with a
disability? - ANSWER reflective communication
What is the most commonly used defense mechanism? - ANSWER repression
what are the 2 main types of boundaries? - ANSWER physical and emotional
Who typically discusses abnormal results or serious health conditions with patients and
their families? - ANSWER provider
The majority of the population are ______ learners - ANSWER visual
, Which of the following would be part of active listening?
Handshake
Eye contact
Repeating information given by the patient
Both eye contact and repeating information given by the patient - ANSWER Both eye
contact and repeating information given by the patient
A patient was recently diagnosed with a terminal illness. The patient exhibits little
emotion about the diagnosis, but spends hours researching the illness and end-of-life
care. Which defense mechanism are they likely using? - ANSWER intellectualization
The majority of medical assistants work in which type of environment? - ANSWER
ambulatory care
Urgent care centers:
originated about 10 years ago.
are usually open only on weekends.
typically require patients to make an appointment.
take care of patients with acute illness or injury. - ANSWER take care of patients with
acute illness or injury.
According to the U.S. Department of Labor, for the period 2018 to 2028, the employment
of medical assistants is expected to ______. - ANSWER grow 23%
Candidates for the CMA (AAMA) Certification Exam are allowed a ____-day period in
which to take the exam. - ANSWER 90
Which organization offers certification examinations for the National Certified Medical
Assistant and National Certified Medical Office Assistant? - ANSWER NCCT
