TEST BANK FOR Managing Quality Integrating the Supply Chain, 7th Edition S. Thomas Foster, John W. Gardner Chapter 1-15

TEST BANK FOR
Managing Quality Integrating the Supply Chain, 7th Edition S. Thomas Foster, John W. Gardner
Chapter 1-15




ChapterT1:T DifferingTPerspectivesTonTQuality

MultipleTChoice
1) WhichTisTtrueTofTperspectivesTonTquality?
a) UnderstandingTthatTdifferentTdefinitionsTandTdimensionsTofTqualityTexistTallowsTmeasuresT
toTbeTtakenTtoTprovideTaTgoodTbasisTforTcommunicationTandTplanning.
b) WhileTperspectivesTmayTvary,Tmanagers‟TbeliefsTofTqualityTtypicallyTalignTwellTwithTthoseTh
eldTbyTmostTcustomers.
c) TheTcontingencyTviewTofTqualityTmanagementTacknowledgesTthatTdifferingTqualityTperspec
tivesTexist,TbutTtheseTdifferingTperspectivesTareTminimalTacrossTvariousTorganizations.
d) TheTsystemsTviewTofTqualityTprimarilyTemphasizesTqualityTcharacteristicsTofTproductTattribute
sTandTdesign.
Answer:T a
Reference:TWhatTisTQuality/WhyTDoesTitTMatterTthatTDifferentTDefinitionsTofTQuality
TExistTLevel:T Medium



2) WhichTofTtheTfollowingTisTnotTaTqualityTdimensionTidentifiedTbyTDavidTGarvinTofTtheT
HarvardTSchoolTofTBusiness?
a) Value.
b) Performance.

, c) Features.
d) Durability.
TAnswer:Ta
Reference:T WhatTisTQuality/ProductTQualityTDimensionsTL
evel:TEasy


3) WhichTpairTbelowTaccuratelyTrepresentsToneTofTDavidTGarvin‟sTeightTproductTqualityTdimensions?
a) Aesthetics/basedTuponTaTrangeTofTtoleranceTinTdesign.
b) Durability/easeTofTrepairTforTaTproduct.
c) Conformance/numericTdimensionsTofTproductTperformance.
d) Reliability/attributesTthatTsupplementTbasicTperformanc
e.TAnswer:T c
Reference:T WhatTisTQuality/ProductTQualityTDimensionsTL
evel:TMedium


4) “Tolerance”TinTconformanceTrefersTto
a) wearTandTtearTonTproductsTbeforeTproductTfailureToccurs.
b) allowableTvariationsTfromTproductTdesignTspecifications.
c) normalizedTcostTover-runsTonTcustomTdesignTwork.
d) noneTofTtheTabov
e.
Answer:T b
Reference:T WhatTisTQuality/ProductTQualityTDimensions

,Level:TMedium
5) ThreeTmarketingTprofessorsTfromTTexasTATandTMTUniversity,TParasuraman,TZeithamel,TandT
Berry,TpublishedTaTwidely-
recognizedTsetTofTserviceTqualityTdimensionsTthatTincludeTwhichTofTtheTfollowing?
a) Durability.
b) Conformance.
c) Tangibles.
d) Features.
TAnswer:Tc
Reference:TWhatTisTQuality/ServiceTQualityTDimensionsTL
evel:TEasy


6) AccordingTtoTTexasTATandTMTprofessorsTParasuraman,TZeithamel,TandTBerry,TtheTserviceT
qualityTdimensionTofT“assurance”TrefersTto
a) caring,TindividualizedTattentionTfromTemployeesTwhenTprovidingTservice.
b) promptnessTinTprovidingTserviceTtoTcustomers.
c) employees‟TabilityTtoTinspireTtrustTandTconfidenceTwhenTprovidingTservice.
d) allTtheTabov
e.
Answer:T c
Reference:T WhatTisTQuality/ServiceTQualityTDimensionsTL
evel:TMedium


7) DifferingTfunctionalTperspectivesTonTqualityTinclude:
a) operations,Tengineering,Tmarketing,TstrategicTmanagement,Tfinancial,TandThumanTresources.
b) define,Tmeasure,Tanalyze,Timprove,TandTcontrol.
c) consulting,Tadministrative,Tcompartmentalized,TandTcontrolTpluralistic.
d) management,Tassurance,TandTcontro
l.TAnswer:T a
Reference:T DifferingTFunctionalTPerspectivesTonTQualityTL
evel:TEasy


8) WhichTisTtrueTaboutT“supplyTchains”TandT“supplyTchainTmanagement?”
a) TheTconceptTofTtheT“valueTchains”TgrewToutTofTtheTtheoryTthatTsupplyTchainsTcanTbeT
managedTeffectively.
b) HumanTresource,Taccounting,TandTinformationTsystemTfunctionsTareTtheTprimaryTparticipantsT
inTanTorganization‟sTsupplyTchain.
c) “SupplyTchain”TrefersTtoTaTprocessTbeginningTwithTideaTgeneration,TincludesTproductTdesig
nTandTevaluation,TandTconcludesTwithTtheTimplementationTphase.
d) SupplyTchainTmanagementThasTbecomeTimportantTbecauseTofTqualityTimprovementTand
TcostTsavingsTopportunities.
Answer:T d
Reference:T DifferingTFunctionalTPerspectivesTonTQuality/ATSupplyTChainTPerspectiveT
Level:TMedium

, 9) ATcompanyTisTexperiencingTaTreliabilityTconcernTwithTshipping.TInTaTsupplyTchain,Tshippi
ngTandTlogisticsTare:
a) upstreamTactivities,TandTtheTconcernTcouldTbeTaddressedTwithTsupplierTdevelopmentTactivities.
b) coreTactivities,TandTtheTconcernTrequiresTinvestigationTwithinTeachTactivityTinTtheTsupplyTchain.
c) downstreamTactivities,TandTtheTconcernTrequiresTinvestigationTintoThandling,Tpackaging,Ta
nd/orTtransportation.
d) coreTactivities,TandTtheTconcernTshouldTbeTaddressedTwithinTtheTproductionTfun
ction.TAnswer:T c
Reference:T DifferingTFunctionalTPerspectivesTonTQuality/ATSupplyTChainTPerspectiveT
Level:TMedium


10) EngineersTapplyTstatisticalTthinkingTtoTtheTproblemTofTproductTreliability.TIfTaTpr
oductTsubcomponentThasTaThighTprobabilityTofTfailure,TwhatTsolutionTmayTbeTap
plied?
a) Conversion.
b) Redundancy.
c) Concurrency.
d) Efficiency.
TAnswer:T b
Reference:T DifferingTFunctionalTPerspectivesTonTQuality/AnTEngineeringTPerspectiveT
Level:TMedium


11) ConcurrentTengineeringTrefersTto
a) ATmethodologyTemployedTtoTslowTproductTdesignTandTproductionTwithTtheTgoalTofTimp
rovingTquality.
b) ATbackupTsystemTthatTisTemployedTifTaTcomponentTorTsystemThasTaThighTprobabilityTofTfailure.
c) ATmethodTthatTdifferentiatesTbetweenTcommonTcauseTvariationTandTspecialTcauseTvariation.
d) ATsystemTwhereinTproductTdesign,Tdevelopment,TandTevaluationTactivitiesTcanToccurTatTthe
TsameTtime.
Answer:Td
Reference:TDifferingTFunctionalTPerspectivesTonTQuality/AnTEngineeringTPerspectiveT
Level:T Medium


12) TheTviewTthatTproductTqualityTisTtheTresultTofTinteractionTofTseveralTvariables,TsuchTasTma
chines,Tlabor,Tprocedures,Tplanning,TandTmanagement,TisTmostTrelatedTtoTwhichTperspectiv
e:
a) engineering.
b) operations.
c) humanTresources.
d) financial.
TAnswer:Tb
Reference:T DifferingTFunctionalTPerspectivesTonTQuality/AnTOperationsTPerspect
iveTLevel:TEasy