C215 Operation Management MY PRE-ASSESSMENT OPERATIONS MANAGEMENT (VDC2) (PVDC) PASSED IN 1st ATTEMPT 2025 Governors University

C215 Operation Management MY PRE-ASSESSMENT
OPERATIONS MANAGEMENT (VDC2) (PVDC) PASSED IN 1st
ATTEMPT 2025 Governors University


PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2)
(PVDC)

Attempt #1
Status:
Passed

1. Which definition used for quality evaluates how well a product performs its intended function?


YOUR
CORREC
ANSWER
T
ANSWER


Fitness for use


Support services


Value for price paid

Psychological criteria


2. Which total quality management (TQM) process was developed to stress management’s responsibility for quality?


YOUR
ANSWER CORREC
T
ANSWER

,Statistical quality control charts

Fitness quality for use

14 points for quality improvement



Product design
quality

, 3. Which total quality management (TQM) process consists of several published standards and guidelines?
YOUR
ANSWER CORREC
T
ANSWER


ISO 1400

ISO 9002

ISO 9001

ISO 9000


4. A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any
defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular
defect.

Which quality tool should the company use to focus on correcting this particular issue?



YOUR
CORRECT
ANSWER
ANSWER


Scatter diagram


Control chart


Flowchart

Checklist


5. Which quality control tool should be used to monitor the current status or end result of a process?



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, YOUR CORRECT
ANSWER ANSWER


Checklist


Flowchart


Control chart


Scatter diagram


6. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?


YOUR
CORREC
ANSWER
T
ANSWER


Baseline for managing quality process; investment in preventative costs; budgeting

Enhance competition; understand consumer preferences; maintain communication with
operations


Review and recommend product changes; satisfy customer needs; open communication


Reward employees; motivate staff performance; manage operations planned changes


7. What is the common theme in total quality management (TQM) across all functions in an organization?


YOUR
ANSWER CORREC
T
ANSWER


To satisfy customer needs


To enhance management
software