PGA PGM LEVEL 3 3.0 FULL STUDY GUIDE QUESTIONS
AND ANSWERS GRADED A+ LATEST UPDATE.
1. Recommended guideline a manager should use if an employee's perfor-
mance differs from the expected?: Address and find mutual agreement
2. How should resources be allocated to avoid overwhelming a performer?: -
Make them aware of what is available
3. What should a manager do when a performer has difficulty recognizing
when to act on a specific task?: Take a specific direction
4. A team member sets the holes correctly and is assigned this task routinely.
What is the result of this?: Reinforced the desired outcome
5. How should the GM use significant work when telling the merchandiser to
spot audit due to shrinkage?: Explain feedback and consequences
,6. How can managers communicate that they want to work with the performer
to ensure success?: Feedback is clear
7. What guidelines apply when a manager uses the supporting strategy?: Ca-
pable and motivated
8. What guideline is used with the convincing strategy because the employee
is resistant?: Help overcome resistance and give resources to do the job
9. What strategy is used by the head pro when requested solutions by his
assistant?: Supporting
10. What strategy is used with employees who are experienced but unwilling?-
: Involving
11. What action increases the chances of finding a solution that satisfies all
parties?: Address the problem early
12. During joint problem solving, why is it important to state the problem in
relation to the expectations?: To avoid blame
13. What manager behavior is appropriate during termination?: Considerate,
clear, decisive
14. F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics?: Measure, evaluate, act
15. What is food cost control?: Management and procedures to regulate costs
16. What is the most important consideration when forecasting number of
staff and scheduling?: Provide the service, minimal payroll
, 17. Which condition enhances the benefits of mental practice?: Cognitive hy-
pothesis
18. What is an effective means to help a beginner use motor imagery to
improve?: Combine with physical performance
19. What optimizes performance when combining mental and physical prac-
tice?: Recall past shots, execute prior memory
20. What conditions lead to greater learning transfer?: Same/similar conditions
AND ANSWERS GRADED A+ LATEST UPDATE.
1. Recommended guideline a manager should use if an employee's perfor-
mance differs from the expected?: Address and find mutual agreement
2. How should resources be allocated to avoid overwhelming a performer?: -
Make them aware of what is available
3. What should a manager do when a performer has difficulty recognizing
when to act on a specific task?: Take a specific direction
4. A team member sets the holes correctly and is assigned this task routinely.
What is the result of this?: Reinforced the desired outcome
5. How should the GM use significant work when telling the merchandiser to
spot audit due to shrinkage?: Explain feedback and consequences
,6. How can managers communicate that they want to work with the performer
to ensure success?: Feedback is clear
7. What guidelines apply when a manager uses the supporting strategy?: Ca-
pable and motivated
8. What guideline is used with the convincing strategy because the employee
is resistant?: Help overcome resistance and give resources to do the job
9. What strategy is used by the head pro when requested solutions by his
assistant?: Supporting
10. What strategy is used with employees who are experienced but unwilling?-
: Involving
11. What action increases the chances of finding a solution that satisfies all
parties?: Address the problem early
12. During joint problem solving, why is it important to state the problem in
relation to the expectations?: To avoid blame
13. What manager behavior is appropriate during termination?: Considerate,
clear, decisive
14. F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics?: Measure, evaluate, act
15. What is food cost control?: Management and procedures to regulate costs
16. What is the most important consideration when forecasting number of
staff and scheduling?: Provide the service, minimal payroll
, 17. Which condition enhances the benefits of mental practice?: Cognitive hy-
pothesis
18. What is an effective means to help a beginner use motor imagery to
improve?: Combine with physical performance
19. What optimizes performance when combining mental and physical prac-
tice?: Recall past shots, execute prior memory
20. What conditions lead to greater learning transfer?: Same/similar conditions
