Quality Engineer Exam - Part 1 Rated A+
A pre-award evaluation of a supplier's quality system capability should NOT include
consideration
of
A. The supplier's product-quality history.
B. The supplier's geographical location.
C. The supplier's implementation of quality manual procedures.
D. The supplier's skills in quality control techniques. - ANSWER-Answer: B
A product failure in the customer's hands is bad for the company. Why do only 4% of
the
customers normally file a complaint?
A. The product guarantee takes care of the product.
B. A warranty is in place on the product.
C. It is a minor inconvenience.
D. They don't think it will do any good. - ANSWER-Answer: D
A quality control program is considered to be
A. A collection of quality control procedures and guidelines.
B. A step by step listing of all quality control check points.
C. A summary of company quality control policies.
D. A system of activities to provide quality of products and service. - ANSWER-Answer:
D
A vendor may be audited both before and during the execution of a contract. During
such a vendor
audit, the focus may be directed at the management and resource management of the
company.
Which of the following areas would be EXCLUDED during such an audit?
A. Use and planning of time, manpower and training.
B. Defined quality responsibilities.
C. Company philosophy and organizational charts.
D. Design and process capabilities. - ANSWER-Answer: D
An audit will be viewed as a constructive service to the function which is audited when it
A. Is conducted by nontechnical auditors.
B. Proposes corrective action for each item uncovered.
C. Furnishes enough detailed facts so the necessary action can be determined.
D. Is general enough to permit managerial intervention. - ANSWER-Answer: C
, An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met. - ANSWER-Answer: D
Any group, designing a quality information system (QIS) to collect product data, must
consider
which of the following items?
. How the results will be used.
. The frequency that results must be reported.
. The allowable data error variation.
A. IIonly
B. IandIIonly
C. IIandIIIonly
D. I,IIandIII - ANSWER-Answer: D
Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class
companies.
B. A standard of excellence or achievement against which other similar things must be
measured
orjudged.
C. Comparing the performance of one company to a set of standards and then to
another'sperformance.
D. The search for best industry practices that lead to superior performance. - ANSWER-
Answer: C
company is planning to completely change its employee performance, appraisal and
reward
system. Which of the following is NOT viable for consideration in the new system?
A. Integrating subordinate, peer, customer, and self-evaluations with supervisory
ratings.
B. Using continuous improvement, quality and customer satisfaction as key criteria.
C. Requiring work team or group evaluations that are equal in emphasis to individual
evaluations.
D. Requiring less frequent performance reviews, but utilizing many rating categories. -
ANSWER-Answer: D
During the building phase of improvement team development, which of the following
properly
A pre-award evaluation of a supplier's quality system capability should NOT include
consideration
of
A. The supplier's product-quality history.
B. The supplier's geographical location.
C. The supplier's implementation of quality manual procedures.
D. The supplier's skills in quality control techniques. - ANSWER-Answer: B
A product failure in the customer's hands is bad for the company. Why do only 4% of
the
customers normally file a complaint?
A. The product guarantee takes care of the product.
B. A warranty is in place on the product.
C. It is a minor inconvenience.
D. They don't think it will do any good. - ANSWER-Answer: D
A quality control program is considered to be
A. A collection of quality control procedures and guidelines.
B. A step by step listing of all quality control check points.
C. A summary of company quality control policies.
D. A system of activities to provide quality of products and service. - ANSWER-Answer:
D
A vendor may be audited both before and during the execution of a contract. During
such a vendor
audit, the focus may be directed at the management and resource management of the
company.
Which of the following areas would be EXCLUDED during such an audit?
A. Use and planning of time, manpower and training.
B. Defined quality responsibilities.
C. Company philosophy and organizational charts.
D. Design and process capabilities. - ANSWER-Answer: D
An audit will be viewed as a constructive service to the function which is audited when it
A. Is conducted by nontechnical auditors.
B. Proposes corrective action for each item uncovered.
C. Furnishes enough detailed facts so the necessary action can be determined.
D. Is general enough to permit managerial intervention. - ANSWER-Answer: C
, An improvement in quality costs is MOST clearly indicated when:
A. Appraisal and failure costs drop.
B. Prevention costs increase.
C. Total quality costs fall below 15% of total sales.
D. Management objectives are met. - ANSWER-Answer: D
Any group, designing a quality information system (QIS) to collect product data, must
consider
which of the following items?
. How the results will be used.
. The frequency that results must be reported.
. The allowable data error variation.
A. IIonly
B. IandIIonly
C. IIandIIIonly
D. I,IIandIII - ANSWER-Answer: D
Benchmarking might be defined as any of the following EXCEPT:
A. A process for rigorously measuring your performance versus the best-in-class
companies.
B. A standard of excellence or achievement against which other similar things must be
measured
orjudged.
C. Comparing the performance of one company to a set of standards and then to
another'sperformance.
D. The search for best industry practices that lead to superior performance. - ANSWER-
Answer: C
company is planning to completely change its employee performance, appraisal and
reward
system. Which of the following is NOT viable for consideration in the new system?
A. Integrating subordinate, peer, customer, and self-evaluations with supervisory
ratings.
B. Using continuous improvement, quality and customer satisfaction as key criteria.
C. Requiring work team or group evaluations that are equal in emphasis to individual
evaluations.
D. Requiring less frequent performance reviews, but utilizing many rating categories. -
ANSWER-Answer: D
During the building phase of improvement team development, which of the following
properly
