ASAP Exam
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1. Twenty-first century business leaders must be able a. Bring out the best in a
to: diverse workforce (220)
a. Bring out the best in a diverse workforce
b. Minimize change and uncertainty
c. Identify the best way to complete work tasks
d. Access the greatest amount of information possi-
ble
e. All the above
2. Intelligent risk-taking relies on a mindset that allows
for:
a. Mistakes
b. Failure
c. Success
d. All the above
e. a and c only
3. Team members can take on both task roles and peo-
ple/process roles. When in a people/process role, a
team member would:
a. Initiate activities
b. Clarify points
c. Summarize agreements
d. All the above
e. None of the above
4. MIT's Human Dynamics Laboratory found that pat-
terns of communication were the most important pre-
dictor of a team's success. Communication character-
istics of successful teams include:
a. Everyone on the team talks and listens in roughly
equal amounts
, ASAP Exam
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b. Members carry on side conversations within the
team
c. Members take breaks to explore outside the team
d. All the above
5. You are sending an email to your team that contains c. Instructions for new on-
instructions for how to place supply orders using the line supply ordering sys-
new online system. Which of the following subject tem (76)
lines is most appropriate?
a. Important information about ordering
b. helpful tips
c. Instructions for new online supply ordering system
d. Order your own supplies!
e. FYI: Supplies
6. When posting on any social media tool (including FB, e. All the above (79-80)
Twitter, etc.), always assume your words and photos:
a. Can and will be found by current and future employ-
ers, regardless of privacy settings.
b. Will be judged by others as a reflection of your
character.
c. Will remain available online forever.
d. May create professional consequences for personal
activities.
e. All the above
7. Former employees represent what kind of security b. External (83)
threat?
a. Internal
b. External
c. Partners
, ASAP Exam
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d. Minimal
e. They are not a security threat
8. You are made aware of a job opportunity that isn't yet b. the informal job market
advertised to the general public. This is an example (88)
of:
a. the formal job market
b. the informal job market
c. the informational job market
d. insider trading
e. none of the above
9. The best positive feedback is all of the following ex- e. only offered by man-
cept: agement or those in lead-
a. timely and specific ership positions (36)
b. recognizes effort and behavior
c. focused on personal impact
d. frequent (but not overly so)
e. only offered by management or those in leadership
positions
10. Which of the following statements best describes "di-
rect" people?
a. they are expressive and readily share their feelings.
b. they are reserved and formal
c. they are forceful, extroverted, and fast-paced
d. they are cautious, introverted and slower-paced
e. they tend to favor facts, data and task over relation-
ships and feelings
11. Avoiding eye contact with others is often associated
with:
a. confidence
, ASAP Exam
Study online at https://quizlet.com/_bhpxo9
b. trustworthiness
c. poise
d. discomfort
e. maturity
12. Constructive criticism should be offered:
a. honestly, without regard for the receiver's feelings
b. in private
c. publicly to help others avoid the same mistakes
d. using 'you' language to emphasize the other per-
son's actions
e. None of the above
13. A belief that actually causes the effect that makes the
belief true is the definition of
a. self-fulfilling prophecy
b. persuasion
c. influence
d. negotiation
e. confidence
14. Which of the following are examples of non-verbal d. nodding and mirroring
active listening tools?
a. probing and paraphrasing
b. reflecting and encouraging
c. clarifying and mirroring
d. nodding and mirroring
e. paraphrasing and reflecting
15. Silently listening to gossip is d. viewed by others as im-
a. the most effective response plicit agreement and ac-
b. a way to avoid participation ceptance
c. a way to keep yourself "in the know"
Study online at https://quizlet.com/_bhpxo9
1. Twenty-first century business leaders must be able a. Bring out the best in a
to: diverse workforce (220)
a. Bring out the best in a diverse workforce
b. Minimize change and uncertainty
c. Identify the best way to complete work tasks
d. Access the greatest amount of information possi-
ble
e. All the above
2. Intelligent risk-taking relies on a mindset that allows
for:
a. Mistakes
b. Failure
c. Success
d. All the above
e. a and c only
3. Team members can take on both task roles and peo-
ple/process roles. When in a people/process role, a
team member would:
a. Initiate activities
b. Clarify points
c. Summarize agreements
d. All the above
e. None of the above
4. MIT's Human Dynamics Laboratory found that pat-
terns of communication were the most important pre-
dictor of a team's success. Communication character-
istics of successful teams include:
a. Everyone on the team talks and listens in roughly
equal amounts
, ASAP Exam
Study online at https://quizlet.com/_bhpxo9
b. Members carry on side conversations within the
team
c. Members take breaks to explore outside the team
d. All the above
5. You are sending an email to your team that contains c. Instructions for new on-
instructions for how to place supply orders using the line supply ordering sys-
new online system. Which of the following subject tem (76)
lines is most appropriate?
a. Important information about ordering
b. helpful tips
c. Instructions for new online supply ordering system
d. Order your own supplies!
e. FYI: Supplies
6. When posting on any social media tool (including FB, e. All the above (79-80)
Twitter, etc.), always assume your words and photos:
a. Can and will be found by current and future employ-
ers, regardless of privacy settings.
b. Will be judged by others as a reflection of your
character.
c. Will remain available online forever.
d. May create professional consequences for personal
activities.
e. All the above
7. Former employees represent what kind of security b. External (83)
threat?
a. Internal
b. External
c. Partners
, ASAP Exam
Study online at https://quizlet.com/_bhpxo9
d. Minimal
e. They are not a security threat
8. You are made aware of a job opportunity that isn't yet b. the informal job market
advertised to the general public. This is an example (88)
of:
a. the formal job market
b. the informal job market
c. the informational job market
d. insider trading
e. none of the above
9. The best positive feedback is all of the following ex- e. only offered by man-
cept: agement or those in lead-
a. timely and specific ership positions (36)
b. recognizes effort and behavior
c. focused on personal impact
d. frequent (but not overly so)
e. only offered by management or those in leadership
positions
10. Which of the following statements best describes "di-
rect" people?
a. they are expressive and readily share their feelings.
b. they are reserved and formal
c. they are forceful, extroverted, and fast-paced
d. they are cautious, introverted and slower-paced
e. they tend to favor facts, data and task over relation-
ships and feelings
11. Avoiding eye contact with others is often associated
with:
a. confidence
, ASAP Exam
Study online at https://quizlet.com/_bhpxo9
b. trustworthiness
c. poise
d. discomfort
e. maturity
12. Constructive criticism should be offered:
a. honestly, without regard for the receiver's feelings
b. in private
c. publicly to help others avoid the same mistakes
d. using 'you' language to emphasize the other per-
son's actions
e. None of the above
13. A belief that actually causes the effect that makes the
belief true is the definition of
a. self-fulfilling prophecy
b. persuasion
c. influence
d. negotiation
e. confidence
14. Which of the following are examples of non-verbal d. nodding and mirroring
active listening tools?
a. probing and paraphrasing
b. reflecting and encouraging
c. clarifying and mirroring
d. nodding and mirroring
e. paraphrasing and reflecting
15. Silently listening to gossip is d. viewed by others as im-
a. the most effective response plicit agreement and ac-
b. a way to avoid participation ceptance
c. a way to keep yourself "in the know"
