ERP II - Exam I UPDATED ACTUAL Exam
Questions and CORRECT Answers
Name the main functional areas of operation used in business - CORRECT ANSWER - ·
Marketing and Sales (M/S): develops products, sets prices, promotes, takes orders, supports
customers, and creates sales forecasts.
· Supply Chain Management (SCM): Develops production plans, orders raw materials, receives
raw materials, manufactures, maintains facilities, and ships products.
· Accounting and Finance (A/F): Provides summaries of operational data in managerial reports,
controlling accounts, planning, and budgeting, and cash-flow management.
· Human Resources (HR): Recruits, hires, trains, and compensates employees, ensures
compliance with gov. regulations, and oversees the evaluation of employees.
Understand Enterprise Resource Planning (ERP) programs - CORRECT ANSWER - Core
software used by companies to coordinate information in every area of business
Help manage companywide business processes
Use common database and shared management reporting tools
Business process - CORRECT ANSWER - Collection of activities that takes some input and
creates an output that is of value to the customer
Can relate to internal or internal customers
Thinking in terms of business processes helps managers to look at their organization from the
customer's perspective. Creating the output might involve activities from different functional
areas.
Understand and be able to identify the core functional areas of each business and the
role/processes that each functional area is responsible for - CORRECT ANSWER - Marketing
& Sales
Marketing a product
Taking sales orders
Customer support
CRM
,Sales forecasting
Advertising
Supply Chain Management
Purchasing goods and raw materials
Receiving goods and raw materials
Transportation & logistics
Scheduling production runs
Manufacturing goods
Plan maintenance
Accounting and Finance
Financial accounting of payments from customers and suppliers
Cost allocation & control
Planning & budgeting
Cash flow management
Human Resources
Recruiting & hiring
Training
Payroll
Benefits
Government compliance
Differentiate between a business process and a business function - CORRECT ANSWER -
Business Processes are collections of activities that takes some input and creates an output that is
of value to the customer. Creating the output might involve activities from different functional
areas.
Business Functions are activities specific to a functional area of operation.
, Identify the kinds of data each main functional area produces - CORRECT ANSWER -
Marketing & Sales
Sales strategies
Product pricing
Employment needs
Supply Chain Management
Raw material orders
Packaging orders
Accounting & Finance
Payments to suppliers
Financial reports
Customer credit data
Human Resources
Regulation compliance
Employee training and certification
Skills database
Employee evaluation & compensation
Identify the kinds of data each main functional area needs - CORRECT ANSWER -
Marketing & Sales
Customer data
Order data
Sales trend data
Per-unit cost
Company travel expense policy
Questions and CORRECT Answers
Name the main functional areas of operation used in business - CORRECT ANSWER - ·
Marketing and Sales (M/S): develops products, sets prices, promotes, takes orders, supports
customers, and creates sales forecasts.
· Supply Chain Management (SCM): Develops production plans, orders raw materials, receives
raw materials, manufactures, maintains facilities, and ships products.
· Accounting and Finance (A/F): Provides summaries of operational data in managerial reports,
controlling accounts, planning, and budgeting, and cash-flow management.
· Human Resources (HR): Recruits, hires, trains, and compensates employees, ensures
compliance with gov. regulations, and oversees the evaluation of employees.
Understand Enterprise Resource Planning (ERP) programs - CORRECT ANSWER - Core
software used by companies to coordinate information in every area of business
Help manage companywide business processes
Use common database and shared management reporting tools
Business process - CORRECT ANSWER - Collection of activities that takes some input and
creates an output that is of value to the customer
Can relate to internal or internal customers
Thinking in terms of business processes helps managers to look at their organization from the
customer's perspective. Creating the output might involve activities from different functional
areas.
Understand and be able to identify the core functional areas of each business and the
role/processes that each functional area is responsible for - CORRECT ANSWER - Marketing
& Sales
Marketing a product
Taking sales orders
Customer support
CRM
,Sales forecasting
Advertising
Supply Chain Management
Purchasing goods and raw materials
Receiving goods and raw materials
Transportation & logistics
Scheduling production runs
Manufacturing goods
Plan maintenance
Accounting and Finance
Financial accounting of payments from customers and suppliers
Cost allocation & control
Planning & budgeting
Cash flow management
Human Resources
Recruiting & hiring
Training
Payroll
Benefits
Government compliance
Differentiate between a business process and a business function - CORRECT ANSWER -
Business Processes are collections of activities that takes some input and creates an output that is
of value to the customer. Creating the output might involve activities from different functional
areas.
Business Functions are activities specific to a functional area of operation.
, Identify the kinds of data each main functional area produces - CORRECT ANSWER -
Marketing & Sales
Sales strategies
Product pricing
Employment needs
Supply Chain Management
Raw material orders
Packaging orders
Accounting & Finance
Payments to suppliers
Financial reports
Customer credit data
Human Resources
Regulation compliance
Employee training and certification
Skills database
Employee evaluation & compensation
Identify the kinds of data each main functional area needs - CORRECT ANSWER -
Marketing & Sales
Customer data
Order data
Sales trend data
Per-unit cost
Company travel expense policy
