NU 412- Midterm Exam Study Guide
1. Know what the question is asking
2. Assessment vs. Implementation
3. Maslow
4. ABCs
5. Determine what the outcome will be - ANSWER Kaplan decision tree
Psychosocial - ANSWER Is pain physical or psychosocial?
Managers - ANSWER Managers/Leaders: Emphasis is on control
Managers - ANSWER Managers/Leaders: "The act or manner of guiding or taking
charge; handling, directing or controlling
Managers - ANSWER Managers/Leaders: Formal authority (someone is intentionally put
in charge)
Leaders - ANSWER Managers/Leaders: Emphasis is on maximizing effectiveness
Leaders - ANSWER Managers/Leaders: The art of motivating a group of people to act
towards achieving a common goal
1. Scientific management (Taylor)
2. Management process (Fayol)
3. Participative management
4. Hawthorne studies
5. McGregor - ANSWER Management theories
1. Most efficient way to do something
2. Match employees to a job
3. Workers understand how they fit (they see the big pic)
4. Cooperative relationships with management - ANSWER Four principles of the
scientific theory
Taylor (Scientific management) - ANSWER Theorist who saw workers doing the
minimum amount of work to get by, so he came up with a model to increase productivity
,1. Planning
2. Organizing
3. Staffing
4. Directing
5. Controlling - ANSWER Steps in the management process
Planning - ANSWER Part of the management process that includes
goals/objectives/policies/philosophies/rules
Organizing - ANSWER Part of the management process that includes how we will meet
objectives; structure to carrying out what we planned
Staffing - ANSWER Part of the management process that includes
hiring/firing/orienting/discipline/scheduling
Directing - ANSWER Part of the management process that includes
communicating/delegating
Controlling - ANSWER Part of the management process that includes finances/legal
issues/evaluating staff
Participitive Management - ANSWER Type of management theory where everyone is in
involved in decision making
Hawthorne effect - ANSWER Management theory that said everytime you make
changes, productivity increases (lights)
McGregor - ANSWER Management theory that stated how employees are treated and
their job satisfaction is directly related
Theory X - ANSWER Theory: People don't want to work so boss takes on the
authoritarian role
Theory Y - ANSWER Theory: Work can be motivating (if the employees are treated well,
they will want to do their job better; focus is on guiding not controlling)
1. A leader
2. Clinical expertise
3. Business sense - ANSWER Qualities of an effective manager
1. Interpersonal
2. Informational
3. Decisional - ANSWER Behaviors of an effective manager
, Networking - ANSWER Building working relationships, working together to meet
common goals
Interpersonal - ANSWER Behavior of an effective manager that includes networking,
conflict negotiation and regulation, employee development, rewards and punishment
Informational - ANSWER Behavior of an effective manager that includes spokesman,
monitoring, and dissemination
Decisional - ANSWER Behavior of an effective manager that includes resource
allocation, hiring/firing, planning for the future, job analysis and redesign, gives
direction, negotiating, disturbance handler
1. Great man theory
2. Trait theory
3. Behavioral theory - ANSWER Leadership theories
Great man theory - ANSWER Leadership theory that had the belief that great men
brought great times (the great success falls on the leaders)
Trait theory - ANSWER Leadership theory that states great leaders are born not made
(You can't learn leadership)
Behavioral theory - ANSWER Leadership theory that states that leadership is based on
action not traits
1. Authoritarian
2. Democratic
3. Laissez-Fiare - ANSWER Three leadership styles
Authoritarian - ANSWER Autocratic leadership focused on control, giving orders,
expects people to follow with no exceptions, no participative decisions, low morale
Democratic - ANSWER Participitive plannning leadership where the responsibility is
shared for decisions, focuses on guiding rather than controlling, high morale
Laissez-Fiare - ANSWER Lack of leadership, everyone does what they want, not
effective in quality of care, low production, low morale
Situational/Contigency Leadership - ANSWER Leadership Theory: Use different
leadership styles based on the situation
1. Size of the group
2. Maturity, education, abilities of the group
3. Structure of the organization
1. Know what the question is asking
2. Assessment vs. Implementation
3. Maslow
4. ABCs
5. Determine what the outcome will be - ANSWER Kaplan decision tree
Psychosocial - ANSWER Is pain physical or psychosocial?
Managers - ANSWER Managers/Leaders: Emphasis is on control
Managers - ANSWER Managers/Leaders: "The act or manner of guiding or taking
charge; handling, directing or controlling
Managers - ANSWER Managers/Leaders: Formal authority (someone is intentionally put
in charge)
Leaders - ANSWER Managers/Leaders: Emphasis is on maximizing effectiveness
Leaders - ANSWER Managers/Leaders: The art of motivating a group of people to act
towards achieving a common goal
1. Scientific management (Taylor)
2. Management process (Fayol)
3. Participative management
4. Hawthorne studies
5. McGregor - ANSWER Management theories
1. Most efficient way to do something
2. Match employees to a job
3. Workers understand how they fit (they see the big pic)
4. Cooperative relationships with management - ANSWER Four principles of the
scientific theory
Taylor (Scientific management) - ANSWER Theorist who saw workers doing the
minimum amount of work to get by, so he came up with a model to increase productivity
,1. Planning
2. Organizing
3. Staffing
4. Directing
5. Controlling - ANSWER Steps in the management process
Planning - ANSWER Part of the management process that includes
goals/objectives/policies/philosophies/rules
Organizing - ANSWER Part of the management process that includes how we will meet
objectives; structure to carrying out what we planned
Staffing - ANSWER Part of the management process that includes
hiring/firing/orienting/discipline/scheduling
Directing - ANSWER Part of the management process that includes
communicating/delegating
Controlling - ANSWER Part of the management process that includes finances/legal
issues/evaluating staff
Participitive Management - ANSWER Type of management theory where everyone is in
involved in decision making
Hawthorne effect - ANSWER Management theory that said everytime you make
changes, productivity increases (lights)
McGregor - ANSWER Management theory that stated how employees are treated and
their job satisfaction is directly related
Theory X - ANSWER Theory: People don't want to work so boss takes on the
authoritarian role
Theory Y - ANSWER Theory: Work can be motivating (if the employees are treated well,
they will want to do their job better; focus is on guiding not controlling)
1. A leader
2. Clinical expertise
3. Business sense - ANSWER Qualities of an effective manager
1. Interpersonal
2. Informational
3. Decisional - ANSWER Behaviors of an effective manager
, Networking - ANSWER Building working relationships, working together to meet
common goals
Interpersonal - ANSWER Behavior of an effective manager that includes networking,
conflict negotiation and regulation, employee development, rewards and punishment
Informational - ANSWER Behavior of an effective manager that includes spokesman,
monitoring, and dissemination
Decisional - ANSWER Behavior of an effective manager that includes resource
allocation, hiring/firing, planning for the future, job analysis and redesign, gives
direction, negotiating, disturbance handler
1. Great man theory
2. Trait theory
3. Behavioral theory - ANSWER Leadership theories
Great man theory - ANSWER Leadership theory that had the belief that great men
brought great times (the great success falls on the leaders)
Trait theory - ANSWER Leadership theory that states great leaders are born not made
(You can't learn leadership)
Behavioral theory - ANSWER Leadership theory that states that leadership is based on
action not traits
1. Authoritarian
2. Democratic
3. Laissez-Fiare - ANSWER Three leadership styles
Authoritarian - ANSWER Autocratic leadership focused on control, giving orders,
expects people to follow with no exceptions, no participative decisions, low morale
Democratic - ANSWER Participitive plannning leadership where the responsibility is
shared for decisions, focuses on guiding rather than controlling, high morale
Laissez-Fiare - ANSWER Lack of leadership, everyone does what they want, not
effective in quality of care, low production, low morale
Situational/Contigency Leadership - ANSWER Leadership Theory: Use different
leadership styles based on the situation
1. Size of the group
2. Maturity, education, abilities of the group
3. Structure of the organization
