PN 2002 Final Review: Expert-Approved Questions And
Correct Answers
Perception Correct Ans - a cognitive process by which a person
transforms external sensory data into personalized images of reality
Problem solving Correct Ans - a comprehensive, sequential, cognitive
process used to solve a problem by reducing the difference between current
and desired conduit
Problem solving process- scientific method Correct Ans - · Define the
problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making Correct Ans - is a process that chooses a preferred
option or course of actions from among a set of alternatives based on given
criteria or strategies.
Decision Making Process Correct Ans - · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking Correct Ans - analytical process in which you
purposefully use specific thinking skills to make clinical decisions.
What is conflict? Correct Ans - An opportunity to understand opposing
preferences and values
Selective attention Correct Ans - is the process of focusing on a particular
object in the environment for a certain period.
,negative self Correct Ans - -talk is any inner dialogue you have with
yourself that may be limiting your ability to believe in yourselfand your own
abilities, and to reach your potential.
Conflict Resolution Correct Ans - identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: Correct Ans - : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives Correct Ans - · Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding Correct Ans - Discuss one
issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution Correct Ans - · Reality test: is
this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps Correct Ans - · Create an action
plan
· What needs to happen
, · How will interaction take place if problems occur?
Compromising Correct Ans - an approach to conflict resolution that
involves both assertiveness and cooperation on the part of everyone
Summarizing Correct Ans - is an active listening skill used to review
content and process.
Ethnicity Correct Ans - - the fact or state of belonging to a social group
that has a common national or cultural tradition.
Health Inequity Correct Ans - differences in health status or in the
distribution of health resources between different population groups, arising
from the social conditions in which people are born, grow, live, work and age.
Mutuality Correct Ans - the recognition of reificatory in which we value
and support the well-being of patients
Culture Correct Ans - the social behavior and norms found in human
societies.
Culture Aspects Correct Ans - - language, customs, values, norms, mores,
rules, tools, technologies, products, organizations, and institutions
Cultural Competency Correct Ans - a set of cultural behaviours and
attitudes integrated into the practice methods of a system, agency or its
professionals which enables them to work effectively in cross cultural
situations. The ability to interact effectively with people of different
backgrounds
Cultural humility Correct Ans - - the ability to maintain an interpersonal
stance that is open to others
Cultural Diversity Correct Ans - - variations among cultural groups.
Ethnocentrism Correct Ans - - the attitude that one's own group, ethnicity,
or nationality is superior to others.
Correct Answers
Perception Correct Ans - a cognitive process by which a person
transforms external sensory data into personalized images of reality
Problem solving Correct Ans - a comprehensive, sequential, cognitive
process used to solve a problem by reducing the difference between current
and desired conduit
Problem solving process- scientific method Correct Ans - · Define the
problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making Correct Ans - is a process that chooses a preferred
option or course of actions from among a set of alternatives based on given
criteria or strategies.
Decision Making Process Correct Ans - · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking Correct Ans - analytical process in which you
purposefully use specific thinking skills to make clinical decisions.
What is conflict? Correct Ans - An opportunity to understand opposing
preferences and values
Selective attention Correct Ans - is the process of focusing on a particular
object in the environment for a certain period.
,negative self Correct Ans - -talk is any inner dialogue you have with
yourself that may be limiting your ability to believe in yourselfand your own
abilities, and to reach your potential.
Conflict Resolution Correct Ans - identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: Correct Ans - : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives Correct Ans - · Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding Correct Ans - Discuss one
issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution Correct Ans - · Reality test: is
this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps Correct Ans - · Create an action
plan
· What needs to happen
, · How will interaction take place if problems occur?
Compromising Correct Ans - an approach to conflict resolution that
involves both assertiveness and cooperation on the part of everyone
Summarizing Correct Ans - is an active listening skill used to review
content and process.
Ethnicity Correct Ans - - the fact or state of belonging to a social group
that has a common national or cultural tradition.
Health Inequity Correct Ans - differences in health status or in the
distribution of health resources between different population groups, arising
from the social conditions in which people are born, grow, live, work and age.
Mutuality Correct Ans - the recognition of reificatory in which we value
and support the well-being of patients
Culture Correct Ans - the social behavior and norms found in human
societies.
Culture Aspects Correct Ans - - language, customs, values, norms, mores,
rules, tools, technologies, products, organizations, and institutions
Cultural Competency Correct Ans - a set of cultural behaviours and
attitudes integrated into the practice methods of a system, agency or its
professionals which enables them to work effectively in cross cultural
situations. The ability to interact effectively with people of different
backgrounds
Cultural humility Correct Ans - - the ability to maintain an interpersonal
stance that is open to others
Cultural Diversity Correct Ans - - variations among cultural groups.
Ethnocentrism Correct Ans - - the attitude that one's own group, ethnicity,
or nationality is superior to others.
