WGU C215 Study Guide – Final Exam
2025 With 100% Correct Answers
Total Quality Management (TQM) Philosophy - correct answers ✔✔1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answers ✔✔Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the ability of the
process to complete its necessities.
Six Sigma - correct answers ✔✔A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest specification limit) in
any process - from manufacturing to transactional and from product to service.
Design Capacity - correct answers ✔✔The theoretical maximum output of a system in a given period
under ideal conditions.
Location Analysis - correct answers ✔✔proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - correct answers ✔✔A type of process used to produce a large volume of a standardized
product.
,■ Limited customization and high volume
Batch Processes - correct answers ✔✔A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answers ✔✔A type of process used to make a one-at-a-time product exactly
to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answers ✔✔A type of process that operates continually to produce a
high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - correct answers ✔✔Longest task in the process.
Flexible Manufacturing System (FMS) - correct answers ✔✔A type of automated system that combines
the flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - correct answers ✔✔A technique for monitoring the flow of jobs between work
centers.
Value-Added - correct answers ✔✔The net increase created during the transformation of inputs into
final outputs.
Hybrid Layouts - correct answers ✔✔Layouts that combine characteristics of process and product
layouts.
, - Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answers ✔✔Table that reflects opinions of managers with regard to
the importance of having any two departments close together.
Rectilinear Distance - correct answers ✔✔The shortest distance between two locations using north-
south and east-west movements.
From-To Matrix - correct answers ✔✔Table that gives the number of trips or units of product moved
between any pair of departments.
Block Plan - correct answers ✔✔Schematic showing the placement of resources in a facility.
Mean Observed Times - correct answers ✔✔The average of the observation times for each of the work
elements.
Normal Time - correct answers ✔✔The mean observed time multiplied by the performance rating factor
by the frequency of occurrence.
Standard Time - correct answers ✔✔The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
Just-in-Time (JIT) - correct answers ✔✔A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based on a "pull" system rather than a
"push" system. The three elements are just-in-time manufacturing, total quality management, and
respect for people.
Kanban card - correct answers ✔✔A card that specifies the exact quantity of product that needs to be
produced.
2025 With 100% Correct Answers
Total Quality Management (TQM) Philosophy - correct answers ✔✔1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answers ✔✔Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the ability of the
process to complete its necessities.
Six Sigma - correct answers ✔✔A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest specification limit) in
any process - from manufacturing to transactional and from product to service.
Design Capacity - correct answers ✔✔The theoretical maximum output of a system in a given period
under ideal conditions.
Location Analysis - correct answers ✔✔proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - correct answers ✔✔A type of process used to produce a large volume of a standardized
product.
,■ Limited customization and high volume
Batch Processes - correct answers ✔✔A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answers ✔✔A type of process used to make a one-at-a-time product exactly
to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answers ✔✔A type of process that operates continually to produce a
high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - correct answers ✔✔Longest task in the process.
Flexible Manufacturing System (FMS) - correct answers ✔✔A type of automated system that combines
the flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - correct answers ✔✔A technique for monitoring the flow of jobs between work
centers.
Value-Added - correct answers ✔✔The net increase created during the transformation of inputs into
final outputs.
Hybrid Layouts - correct answers ✔✔Layouts that combine characteristics of process and product
layouts.
, - Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answers ✔✔Table that reflects opinions of managers with regard to
the importance of having any two departments close together.
Rectilinear Distance - correct answers ✔✔The shortest distance between two locations using north-
south and east-west movements.
From-To Matrix - correct answers ✔✔Table that gives the number of trips or units of product moved
between any pair of departments.
Block Plan - correct answers ✔✔Schematic showing the placement of resources in a facility.
Mean Observed Times - correct answers ✔✔The average of the observation times for each of the work
elements.
Normal Time - correct answers ✔✔The mean observed time multiplied by the performance rating factor
by the frequency of occurrence.
Standard Time - correct answers ✔✔The length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
Just-in-Time (JIT) - correct answers ✔✔A philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based on a "pull" system rather than a
"push" system. The three elements are just-in-time manufacturing, total quality management, and
respect for people.
Kanban card - correct answers ✔✔A card that specifies the exact quantity of product that needs to be
produced.
