Marketing Management 4th EditionMark Johnston Greg Marshall
c4 c4 c4 c4 c4 c4
Chapter 1 c4
Student name: c4
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
1) A commonly held misconception about marketing is that it is all about advertising an
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
d selling.
c4
1) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation
c4 c4 c4
Learning Objective : 01-
c4 c4 c4
01 Identify typical misconceptions about marketing, why they persist, and the Topic : Marketing and M
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
arketing Management Defined
c4 c4
Bloom's : Remember Diff
c4 c4 c4
iculty : 1 Easy Gradable
c4 c4 c4 c4 c4
: automatic
c4
Source : Chapter 01 Test Bank > TF Qu. 01 A commonly held misconception about marketin...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
2) Marketing is relevant only to people in the organization who work directly in the marketin
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
g department.
c4
2) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation Bloom's :
c4 c4 c4 c4 c4 c4
Understand
Difficulty : 2 Medium c4 c4 c4
Learning Objective : 01-
c4 c4 c4
01 Identify typical misconceptions about marketing, why they persist, and the Topic : Marketing and M
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
arketing Management Defined
c4 c4
Gradable : automatic c4 c4
Source : Chapter 01 Test Bank > TF Qu. 02 Marketing is relevant only to people in the ...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
Version 1 c4 1
,3) The American Marketing Association defines marketing as “the activity, set of institution
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
s, and processes for creating, communicating, delivering, and exchanging offerings that h
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
ave value for customers, clients, partners, and society at large.”
c4 c4 c4 c4 c4 c4 c4 c4 c4
3) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation
c4 c4 c4
Topic : Marketing and Marketing Management Define
c4 c4 c4 c4 c4 c4
d Bloom's : Remember
c4 c4 c4
Difficulty : 1 Easy c4 c4 c4
Learning Objective : 01-
c4 c4 c4
02 Define what marketing and marketing management really are and how they con Gradable : automati
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
c
Source : Chapter 01 Test Bank > TF Qu. 03 The American Marketing Association defines m...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
4) Peter Drucker stated that since it is the customer who defines value, the business enterpri
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
se has only two business functions: marketing and innovation.
c4 c4 c4 c4 c4 c4 c4 c4
4) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation Bloom's :
c4 c4 c4 c4 c4 c4
Remember
Difficulty : 1 Easy c4 c4 c4
Topic : The Concept of Customer Value
c4 c4 c4 c4 c4 c4
Learning Objective : 01-
c4 c4 c4
02 Define what marketing and marketing management really are and how they con Gradable : automati
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
c
Source : Chapter 01 Test Bank > TF Qu. 04 Peter Drucker stated that since it is the cu...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
5) Sustainability refers to business practices that prolong the life cycle of a product.
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
5) c4
⊚ true c 4
⊚ false c 4
Question Details c4
Accessibility : Keyboard Navigation Blc4 c4 c4 c4
oom's : Understand
c4 c4
Difficulty : 2 Medium c4 c4 c4
Topic : Marketing and Marketing Management Defined
c4 c4 c4 c4 c4 c4
Learning Objective : 01-
c4 c4 c4
02 Define what marketing and marketing management really are and how they con AACSB : Ethics
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
Gradable : automatic c4 c4
Source : Chapter 01 Test Bank > TF Qu. 05 Sustainability refers to business practices ...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
Version 1 c4 2
,6) Firms that are stuck in a production orientation mentality likely will have great difficult
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
y competing successfully for customers.
c4 c4 c4 c4
6) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation Bloom's :
c4 c4 c4 c4 c4 c4
Understand
Difficulty : 2 Medium c4 c4 c4
Learning Objective : 01-
c4 c4 c4
03 Appreciate how marketing has evolved from its early roots to be practiced Topic : The Evoluti
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
on of Marketing
c4 c4
Gradable : automatic
c4 c4
Source : Chapter 01 Test Bank > TF Qu. 06 Firms that are stuck in a production orienta...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
\hen Henry Ford said, “People can have the Model T in any color—
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
so long that it’s black,” he was reflecting a sales orientation.
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
6) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation Bloom's :
c4 c4 c4 c4 c4 c4
Understand
Difficulty : 2 Medium c4 c4 c4
Learning Objective : 01-
c4 c4 c4
03 Appreciate how marketing has evolved from its early roots to be practiced Topic : The Evoluti
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
on of Marketing
c4 c4
Gradable : automatic
c4 c4
Source : Chapter 01 Test Bank > TF Qu. 07 When Henry Ford said, “People can have...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
7) Don Peppers and Martha Rogers popularized the term one-to-
c4 c4 c4 c4 c4 c4 c4 c4
one marketing. Some firms come close to one-to-
c4 c4 c4 c4 c4 c4 c4
one marketing by combining flexible manufacturing with flexible marketing to enhanc
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
e customer choices.
c4 c4
7) c4
⊚ c 4 true
⊚ c 4 false
Version 1 c4 3
, Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation Bloom's :
c4 c4 c4 c4 c4 c4
Understand
Difficulty : 2 Medium c4 c4 c4
Learning Objective : 01-
c4 c4 c4
03 Appreciate how marketing has evolved from its early roots to be practiced Topic : The Evoluti
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
on of Marketing
c4 c4
Gradable : automatic c4 c4
Source : Chapter 01 Test Bank > TF Qu. 08 Don Peppers and Martha Rogers popularized th...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
8) Fred Wiersema’s bookThe New Market Leaders states that marketers will continue to hav
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
e more power than customers in both B2B and B2C markets.
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
8) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
AACSB : Analytical Thinking Accessi
c4 c4 c4 c4
bility : Keyboard Navigation
c4 c4 c4
Learning Objective : 01-
c4 c4 c4
04 Recognize the impact of key change drivers on the future of marketing. Bloom's : Remember
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
Difficulty : 1 Easy c4 c4 c4
Topic : Marketing Trends
c4 c4 c4 c
Gradable : automatic
4 c4 c4
Source : Chapter 01 Test Bank > TF Qu. 09 Fred Wiersema’s book The New Market Le...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
9) In the current business environment, firms have learned to be open about products an
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
d services with consumers who have endless sources of information, including blogs, c
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
hat rooms, and independent websites.
c4 c4 c4 c4
9) c4
⊚ c 4 true
⊚ c 4 false
Question Details c4
Accessibility : Keyboard Navigation Bl
c4 c4 c4 c4
oom's : Understand
c4 c4
Difficulty : 2 Medium c4 c4 c4
Learning Objective : 01-
c4 c4 c4
04 Recognize the impact of key change drivers on the future of marketing. Topic : Marketing Tre
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
nds
AACSB : Technology Gr
c4 c4 c4
adable : automatic
c4 c4
Source : Chapter 01 Test Bank > TF Qu. 10 In the current business environment, firms h...
c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4 c4
Version 1 c4 4