L&M Exam 2: Change & Conflict
correctly answered to pass
Planned Change - correct answer ✔✔process of intentional intervention
Focus of Change (4 Systems) - correct answer ✔✔Individual, face-to-face,
organizations, & communities
Types of Change - correct answer ✔✔personal, professional, organizational
Personal Change - correct answer ✔✔voluntary change w/ goal of self-
improvement
Professional Change - correct answer ✔✔Deliberate change w/ the goal of
improving professional ability/status
Organizational Change - correct answer ✔✔mandated change w/ the goal of
improving the organization's efficiency
Lewin's Force Field Model - correct answer ✔✔Change theory
Unfreezing, Moving, Refreezing
Unfreezing - correct answer ✔✔identifying flaw in current process, gather data,
dx the problem, make others aware of need for change
, Moving - correct answer ✔✔intervention of change is introduced, explained, &
implemented
identify support & resistance, evaluate change, modify if necessary
Refreezing - correct answer ✔✔sustain new approach, stabilize change, staff
integrate change into work process, new status quo
Identifying barriers - correct answer ✔✔elements that hinder change, restraining
forces
Driving forces - correct answer ✔✔elements that support change
Effective change - correct answer ✔✔driving forces > restraining forces
Lippitt's Phases of Change - correct answer ✔✔1. Diagnosis of the problem
2. Assessment of the motivation and capacity for change
3. Assessment of the change agent's motivation and resources
4. Selection of progressive change objectives
5. Choosing an appropriate role for the change agent
6. Maintenance of the change once started
7. Termination of the helping relationship
Havelock's 6 Step Change Model - correct answer ✔✔1. Building a relationship
2. Diagnosing the problem
3. Acquiring relevant resources
correctly answered to pass
Planned Change - correct answer ✔✔process of intentional intervention
Focus of Change (4 Systems) - correct answer ✔✔Individual, face-to-face,
organizations, & communities
Types of Change - correct answer ✔✔personal, professional, organizational
Personal Change - correct answer ✔✔voluntary change w/ goal of self-
improvement
Professional Change - correct answer ✔✔Deliberate change w/ the goal of
improving professional ability/status
Organizational Change - correct answer ✔✔mandated change w/ the goal of
improving the organization's efficiency
Lewin's Force Field Model - correct answer ✔✔Change theory
Unfreezing, Moving, Refreezing
Unfreezing - correct answer ✔✔identifying flaw in current process, gather data,
dx the problem, make others aware of need for change
, Moving - correct answer ✔✔intervention of change is introduced, explained, &
implemented
identify support & resistance, evaluate change, modify if necessary
Refreezing - correct answer ✔✔sustain new approach, stabilize change, staff
integrate change into work process, new status quo
Identifying barriers - correct answer ✔✔elements that hinder change, restraining
forces
Driving forces - correct answer ✔✔elements that support change
Effective change - correct answer ✔✔driving forces > restraining forces
Lippitt's Phases of Change - correct answer ✔✔1. Diagnosis of the problem
2. Assessment of the motivation and capacity for change
3. Assessment of the change agent's motivation and resources
4. Selection of progressive change objectives
5. Choosing an appropriate role for the change agent
6. Maintenance of the change once started
7. Termination of the helping relationship
Havelock's 6 Step Change Model - correct answer ✔✔1. Building a relationship
2. Diagnosing the problem
3. Acquiring relevant resources
