Customer Success Manager 820-605 exam with verified solutions

Customer Success Manager 820-605
exam with verified solutions

From a Customer Success perspective, which reason to monitor your
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customer's health is the most important? - correct answer ✔Understanding
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your customers health directly enables Renewals
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What are two barriers of adoption in an organization - correct answer
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✔Lack of knowledge and solution
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Implementation issues |!|




In an on boarding session, introductions to stakeholders were made, new
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KPI's were collated, and desired use cases were discussed. Which step
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does the customer success manager take next? - correct answer
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✔Document the session, stakeholder interests, and metrics for leadership
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Which list of components of a customer success quarterly success review is
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common? - correct answer ✔Results from prior quarter, services delivery,
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issues and open services cases, and confirm goals for next quarter.
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Which item should the customer success manager focus on to enable the
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adoption of a software solution? - correct answer ✔Product use case that
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will achieve the desired outcome.
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, Which two actions should the customer success manager take throughout
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the quarter to support their customer? (Choose two) - correct answer
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✔Review and update the success plan for ongoing activities.
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Manage the service issues and escalations.
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A customers coming up for renewal in 180 days for three solutions. One
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of the solutions has not been fully enabled. The other two solutions are in
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regular use in production. How should the customer success manager
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address the one solution that has not been fully enabled? - correct answer
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✔Make the Renewals manager aware that the one solution is not fully
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implemented but the other two are fine |!| |!| |!| |!| |!| |!|




Which of these items is included in a success plan? - correct answer
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✔Services cost |!|




Your customers business outcome is to drive employee efficiencies. Which
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key metrics measure this outcome? - correct answer ✔Number of activities
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completed or increase in direct time
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What is a financial implication of churn? - correct answer ✔Loss of
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revenue


The customer success manager notices that their customer has delayed
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going into production. Which action does the customer success manager
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consider? - correct answer ✔Reinforce the time to value of the solution
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Which definition of customer success is true? - correct answer ✔It is a
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business Methodology for increasing recurring revenues by minimizing the
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risk of churn while driving adoption and expansion
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