USPS SALES & SERVICES ASSOCIATE TRAINING EXAM
QUESTIONS AND CORRECT ANSWERS
What Is Our Mission? - Answerprovide Trusted, Affordable, Universal Service.
Elearning Module 1
What Is The Form For Filing An Insurance Claim? - Answerform 1000. Elearning
Module 16
Perception Is - Answerreality.
17-3
What Are Our Goals? - Answergrow Revenue, Increase Market Share And Develop Lifetime Customers.
18-3
What Are The Two Types Of Communication And Give Examples Of Each? - Answerverbal (Spoken
Words) And Non-Verbal (Gestures, Expressions, Vocal Variety).
19-5
What Are Some Non-Verbal Cues? - Answerbody Movement (Shuffling Feet And Folding Arms), Posture,
Gestures, Facial Expressions, Personal Space.
19-6
Listeners Receive The Same All The Time. -
Answermessage. 19-7
What Is S.O.L.E.R.? - Answeractively Attending By: Squarely Facing The Person, Open Your Posture,
Lean Towards The Sender, Eye Contact Maintained, Relax While Attending.
,19-7
What Is A Successful Sales Transaction? - Answerone In Which You And The Customer Make An
Informed, Mutually Beneficial Decision.
20-3
When Presenting The Value Of Usps Products And Services, You Align That Value With? - Answerthe
Customer's Needs.
20-3
What Should Be The Objective Of Every Ssa? - Answerselling Maximum Value To Customers By
Matching Their Needs.
20-4
What Is The Driving Force Behind A Customer's Willingness To Interact With You, Learn About Postal
Products, And Make A Purchase Commitment? - Answerneeds.
20-5
What Is Need Satisfaction Selling? - Answerrecognition That Customers Buy Products To Satisfy Their
Needs.
20-5
What Is A Need? - Answera Desire To Improve Or Accomplish Something.
20-6
What Is The Language Of Needs And Some Examples? - Answerwords And Phrases The Express Desire.
I Want, I Need, I Hope, I'm Looking For, I'm Interested In, I Wish, My Objective.
20-6
, What Is G.I.S.T.? - Answergreet, Inquire, Suggest And Thank.
20-8
What Additional Products Can Be Suggested? - Answerstamps, Packaging/Shipping (Ready Post)
Products, Po Box, Passports, Money Orders.
20-10
Mailpieces Not Meeting Minimum Requirement Criteria Or Exceeding Certain Maximums
Are ? - Answernon-Mailable. There Is No Fee, Surcharge Or Additional Postage That Can
Make A Non-Mailable Item Mailable.
21-3
Non-Mailable Means That The Piece, As Designed, Is From The Mailstream. -
Answerprohibited.
21-3
What Are The Minimum Dimensions Of A Mail Piece (Letter)? - Answer3 ½" In Height, 5" In Length,
.007" In Thickness, Rectangular In Shape.
21-3
What Is Girth? - Answerthe Distance Around The Thickest Part Of A Package.
21-4
What Are Maximum Dimensions For A Package? - Answer70 Pounds. 108" Length + Girth. Up To 130"
Length + Girth For Standard.
21-4
QUESTIONS AND CORRECT ANSWERS
What Is Our Mission? - Answerprovide Trusted, Affordable, Universal Service.
Elearning Module 1
What Is The Form For Filing An Insurance Claim? - Answerform 1000. Elearning
Module 16
Perception Is - Answerreality.
17-3
What Are Our Goals? - Answergrow Revenue, Increase Market Share And Develop Lifetime Customers.
18-3
What Are The Two Types Of Communication And Give Examples Of Each? - Answerverbal (Spoken
Words) And Non-Verbal (Gestures, Expressions, Vocal Variety).
19-5
What Are Some Non-Verbal Cues? - Answerbody Movement (Shuffling Feet And Folding Arms), Posture,
Gestures, Facial Expressions, Personal Space.
19-6
Listeners Receive The Same All The Time. -
Answermessage. 19-7
What Is S.O.L.E.R.? - Answeractively Attending By: Squarely Facing The Person, Open Your Posture,
Lean Towards The Sender, Eye Contact Maintained, Relax While Attending.
,19-7
What Is A Successful Sales Transaction? - Answerone In Which You And The Customer Make An
Informed, Mutually Beneficial Decision.
20-3
When Presenting The Value Of Usps Products And Services, You Align That Value With? - Answerthe
Customer's Needs.
20-3
What Should Be The Objective Of Every Ssa? - Answerselling Maximum Value To Customers By
Matching Their Needs.
20-4
What Is The Driving Force Behind A Customer's Willingness To Interact With You, Learn About Postal
Products, And Make A Purchase Commitment? - Answerneeds.
20-5
What Is Need Satisfaction Selling? - Answerrecognition That Customers Buy Products To Satisfy Their
Needs.
20-5
What Is A Need? - Answera Desire To Improve Or Accomplish Something.
20-6
What Is The Language Of Needs And Some Examples? - Answerwords And Phrases The Express Desire.
I Want, I Need, I Hope, I'm Looking For, I'm Interested In, I Wish, My Objective.
20-6
, What Is G.I.S.T.? - Answergreet, Inquire, Suggest And Thank.
20-8
What Additional Products Can Be Suggested? - Answerstamps, Packaging/Shipping (Ready Post)
Products, Po Box, Passports, Money Orders.
20-10
Mailpieces Not Meeting Minimum Requirement Criteria Or Exceeding Certain Maximums
Are ? - Answernon-Mailable. There Is No Fee, Surcharge Or Additional Postage That Can
Make A Non-Mailable Item Mailable.
21-3
Non-Mailable Means That The Piece, As Designed, Is From The Mailstream. -
Answerprohibited.
21-3
What Are The Minimum Dimensions Of A Mail Piece (Letter)? - Answer3 ½" In Height, 5" In Length,
.007" In Thickness, Rectangular In Shape.
21-3
What Is Girth? - Answerthe Distance Around The Thickest Part Of A Package.
21-4
What Are Maximum Dimensions For A Package? - Answer70 Pounds. 108" Length + Girth. Up To 130"
Length + Girth For Standard.
21-4
