HRTM exam 1 flashcards Questions with
complete solution
back of the house - correct answer the support areas behind the scenes in a
hotel or motel, including housekeeping, laundry, engineering, and foodservice.
also refers to individuals who operate behind the scenes to make a guest's
stay pleasant and safe
career path - correct answer to chart a course for the progression of a career
corporate philosophy - correct answer the core beliefs that drive a company's
basic organizational structure
empowerment - correct answer the act of giving employees the authority,
tools, and information they need to do their jobs with greater authority
front of house - correct answer comprises of all areas with which guests
come in contact, including the lobby, corridors, elevators, guest rooms,
restaurants and bars, meeting rooms, and restrooms. also refers to
employees who staff these areas.
goal - correct answer a specific result to be achieved, the end result of a plan
guest satisfaction - correct answer the desired outcome of hospitality services
heart of the house - correct answer the back of the house
complete solution
back of the house - correct answer the support areas behind the scenes in a
hotel or motel, including housekeeping, laundry, engineering, and foodservice.
also refers to individuals who operate behind the scenes to make a guest's
stay pleasant and safe
career path - correct answer to chart a course for the progression of a career
corporate philosophy - correct answer the core beliefs that drive a company's
basic organizational structure
empowerment - correct answer the act of giving employees the authority,
tools, and information they need to do their jobs with greater authority
front of house - correct answer comprises of all areas with which guests
come in contact, including the lobby, corridors, elevators, guest rooms,
restaurants and bars, meeting rooms, and restrooms. also refers to
employees who staff these areas.
goal - correct answer a specific result to be achieved, the end result of a plan
guest satisfaction - correct answer the desired outcome of hospitality services
heart of the house - correct answer the back of the house
