HRTM 1000 - Quiz Questions and
answers verified to pass
When someone in the back of the house is serving someone in the front of the
house this is called... - correct answer The essence of teamwork
Since it's introduction the pineapple has been internationally recognized as: -
correct answer a symbol of hospitality, friendliness, warmth, and cheer
A commitment to excellence should begin: - correct answer at the beginning
of ones hospitality career
Great service - correct answer can result in repeat business
Internal customers are : - correct answer the people inside any company who
receive or benefit from the output of work done by others in the company
which of the following would not be a moment of truth
1. server taking your order
2. guest calling for directions while trying to find the restaurant
3. your car not starting when it is time to leave
4. calling a restaurant for a reservation - correct answer 3. your car not
starting when it's time to leave
The difference between TQM and QC is - correct answer TQM focuses on
error prevention
QC focuses on error detection
, Franchising hotels began in 1907 by : - correct answer Ritz-Carlton
Who, due to a disappointing experience while traveling with family, developed
the worlds largest lodging enterprise? - correct answer Kemmons Wilson
Franchising is a concept that allows hotels to : - correct answer expand
rapidly by using other people's money
Franchisee benefits include all of the following except :
1. discount franchise fees
2. set of plans for building
3. national advertising
4. centralized reservation system - correct answer 1. discount franchise fees
In this type of ownership , investors do not pay corporate income tax, however
they distribute the majority of net income to shareholders and are publicly
traded - correct answer REIT
Tow organizations that rate and classify are Mobile Travel Guide and : -
correct answer American Automobile Association
Casino hotels are different from other hotels because : - correct answer they
make more money from gaming than rooms
Vacation ownership - correct answer began in the French Alps in the 1960's
and is one of the fastest growing segments of US travel and tourism
The main function of a hotel is to - correct answer provide an outstanding
lodging experience
answers verified to pass
When someone in the back of the house is serving someone in the front of the
house this is called... - correct answer The essence of teamwork
Since it's introduction the pineapple has been internationally recognized as: -
correct answer a symbol of hospitality, friendliness, warmth, and cheer
A commitment to excellence should begin: - correct answer at the beginning
of ones hospitality career
Great service - correct answer can result in repeat business
Internal customers are : - correct answer the people inside any company who
receive or benefit from the output of work done by others in the company
which of the following would not be a moment of truth
1. server taking your order
2. guest calling for directions while trying to find the restaurant
3. your car not starting when it is time to leave
4. calling a restaurant for a reservation - correct answer 3. your car not
starting when it's time to leave
The difference between TQM and QC is - correct answer TQM focuses on
error prevention
QC focuses on error detection
, Franchising hotels began in 1907 by : - correct answer Ritz-Carlton
Who, due to a disappointing experience while traveling with family, developed
the worlds largest lodging enterprise? - correct answer Kemmons Wilson
Franchising is a concept that allows hotels to : - correct answer expand
rapidly by using other people's money
Franchisee benefits include all of the following except :
1. discount franchise fees
2. set of plans for building
3. national advertising
4. centralized reservation system - correct answer 1. discount franchise fees
In this type of ownership , investors do not pay corporate income tax, however
they distribute the majority of net income to shareholders and are publicly
traded - correct answer REIT
Tow organizations that rate and classify are Mobile Travel Guide and : -
correct answer American Automobile Association
Casino hotels are different from other hotels because : - correct answer they
make more money from gaming than rooms
Vacation ownership - correct answer began in the French Alps in the 1960's
and is one of the fastest growing segments of US travel and tourism
The main function of a hotel is to - correct answer provide an outstanding
lodging experience
