©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 10:46PM. A+
FFM - Maintaining Compliance Exam
Questions And Answers| Already Graded A+|
Latest Update.
Agents and brokers who participate in the Marketplace must: - Compliance Summary -
Answer✔Provide consumers with correct information
Refrain from marketing or conduct that is misleading
Obtain consent and document receipt of consent
Document that eligibility application information has been reviewed by and confirmed to be
accurate by the consumer
Protect PII
Comply with Federal & State Laws and Regulations
consent documentation must include: - Answer✔The date consent was given.
The name of the consumer or their authorized representative.
The name of the agent, broker, web-broker, or agency being granted consent.
A description of the scope, purpose, and duration of the consent provided by the individual.
The process by which the individual may rescind such consent.
1
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 10:46PM. A+
CAN BE RECORDED BY PHONE CALL
Documenting Consumer Review of Eligibility Application - Answer✔assisting agent, broker, or
web-broker and would require the consumer or their authorized representative to take an
action, such as providing a signature or a recorded verbal confirmation, that produces a record
that can be maintained by the agent, broker, or web-broker.
By not entering an ___ when the consumer has one you put them at risk of losing coverage or
financial assistance and yourself at risk of losing commissions. - Answer✔Social Security
Number
What is PII - Answer✔Personally Identifiable Information that can be used to distinguish or
trace an individual's identity, either alone or when combined with other information that is
linked or linkable to a specific individual.
When is the only time you can request SSN from a household member not seeking coverage? -
Answer✔If applicants' eligibility for help with paying for coverage is reliant on tax filers' tax
returns and their SSN is relevant to verification of household income and family size.
Agents and brokers must offer individuals and entities an opportunity to request amendment,
correction, substitution, or deletion of PII that is maintained and/or stored by the agent or
broker if such individual or entity believes that the PII is not... - Answer✔Accurate
Timely
Complete
Relevant
Necessary
Review PII - Your client receives the following voicemail on their phone:
Hello, my name is Rick and I'm calling on behalf of Affordable Health Care Agency for George
Smith. I'm reaching out to confirm that you live at 1010 Blueberry Lane and this is a good phone
number to reach you. We are hoping to confirm some information for your HealthCare.gov
application. Please give us a call back when you can. Thanks!
Your client does not know this person or their agency. You should instruct your client to:
Call the Affordable Health Care Agency back to confirm their HealthCare.gov application
information.
2
FFM - Maintaining Compliance Exam
Questions And Answers| Already Graded A+|
Latest Update.
Agents and brokers who participate in the Marketplace must: - Compliance Summary -
Answer✔Provide consumers with correct information
Refrain from marketing or conduct that is misleading
Obtain consent and document receipt of consent
Document that eligibility application information has been reviewed by and confirmed to be
accurate by the consumer
Protect PII
Comply with Federal & State Laws and Regulations
consent documentation must include: - Answer✔The date consent was given.
The name of the consumer or their authorized representative.
The name of the agent, broker, web-broker, or agency being granted consent.
A description of the scope, purpose, and duration of the consent provided by the individual.
The process by which the individual may rescind such consent.
1
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED 10:46PM. A+
CAN BE RECORDED BY PHONE CALL
Documenting Consumer Review of Eligibility Application - Answer✔assisting agent, broker, or
web-broker and would require the consumer or their authorized representative to take an
action, such as providing a signature or a recorded verbal confirmation, that produces a record
that can be maintained by the agent, broker, or web-broker.
By not entering an ___ when the consumer has one you put them at risk of losing coverage or
financial assistance and yourself at risk of losing commissions. - Answer✔Social Security
Number
What is PII - Answer✔Personally Identifiable Information that can be used to distinguish or
trace an individual's identity, either alone or when combined with other information that is
linked or linkable to a specific individual.
When is the only time you can request SSN from a household member not seeking coverage? -
Answer✔If applicants' eligibility for help with paying for coverage is reliant on tax filers' tax
returns and their SSN is relevant to verification of household income and family size.
Agents and brokers must offer individuals and entities an opportunity to request amendment,
correction, substitution, or deletion of PII that is maintained and/or stored by the agent or
broker if such individual or entity believes that the PII is not... - Answer✔Accurate
Timely
Complete
Relevant
Necessary
Review PII - Your client receives the following voicemail on their phone:
Hello, my name is Rick and I'm calling on behalf of Affordable Health Care Agency for George
Smith. I'm reaching out to confirm that you live at 1010 Blueberry Lane and this is a good phone
number to reach you. We are hoping to confirm some information for your HealthCare.gov
application. Please give us a call back when you can. Thanks!
Your client does not know this person or their agency. You should instruct your client to:
Call the Affordable Health Care Agency back to confirm their HealthCare.gov application
information.
2
