Veterinary Practice Management and Interpersonal
Communication Final Exam Questions with Answers
If a client becomes belligerent and you expect that he or she is under the
influence of drugs or alcohol, which of the following is in the best course of
action? - -Call law enforcement
- Which of the following is a measure that can be taken to decrease the
likelihood of theft in a veterinary hospital? - -Put out only enough flea/tick
prevention to meet the anticipated need for the day; keep the rest in a
locked supply closet.
- What types of patients are most likely to be seen in a large animal
veterinary practice? - -Horses and Cattle
- Resolving conflict requires the two individuals involved in the conflict to
establish - -common ground
- Which of the following statements is true of isolation wards? - -They
should be used to house animals that have an infectious disease
- Which member of the veterinary team typically is responsible for hiring
veterinarians and practice managers? - -Practice owner
- Elaine's voice becomes high when she talks to a client about an ill patient.
Elaine needs to adjust the __________ of her voice. - -pitch
- What are the four essential elements of communication? - -Message,
Sender, Channel, Reciever
- In practice, veterinary technicians spend a great deal of time
communication with others. Because of this, it's important for them to
recognize that there can be various barriers to effective communication.
Which of the following is a common communication barrier? - -Differences in
educational background
- The gestures and mannerisms a person uses to communicate are called - -
body language
- What is enunciation? - -The way that you form or articulate your words
- Which of the following is the first thing you should do when clients arrive
with their pets at the veterinary practice? - -Acknowledge the clients
Communication Final Exam Questions with Answers
If a client becomes belligerent and you expect that he or she is under the
influence of drugs or alcohol, which of the following is in the best course of
action? - -Call law enforcement
- Which of the following is a measure that can be taken to decrease the
likelihood of theft in a veterinary hospital? - -Put out only enough flea/tick
prevention to meet the anticipated need for the day; keep the rest in a
locked supply closet.
- What types of patients are most likely to be seen in a large animal
veterinary practice? - -Horses and Cattle
- Resolving conflict requires the two individuals involved in the conflict to
establish - -common ground
- Which of the following statements is true of isolation wards? - -They
should be used to house animals that have an infectious disease
- Which member of the veterinary team typically is responsible for hiring
veterinarians and practice managers? - -Practice owner
- Elaine's voice becomes high when she talks to a client about an ill patient.
Elaine needs to adjust the __________ of her voice. - -pitch
- What are the four essential elements of communication? - -Message,
Sender, Channel, Reciever
- In practice, veterinary technicians spend a great deal of time
communication with others. Because of this, it's important for them to
recognize that there can be various barriers to effective communication.
Which of the following is a common communication barrier? - -Differences in
educational background
- The gestures and mannerisms a person uses to communicate are called - -
body language
- What is enunciation? - -The way that you form or articulate your words
- Which of the following is the first thing you should do when clients arrive
with their pets at the veterinary practice? - -Acknowledge the clients
