Pharmacy Management Exam 1 UPDATED
ACTUAL Exam Questions and CORRECT
Answers
What are the five drivers that pharmacy managers should assess? - CORRECT ANSWER -
Leadership practices, employee engagement, knowledge accessibility, workforce optimization
and learning capacity.
Mission - CORRECT ANSWER - Describes the purpose of an organization, should
provide value to work employees perform.
Vision - CORRECT ANSWER - Describes aspirations of the organization and provides
employees with a long-term goal to work toward.
Values - CORRECT ANSWER - Describes the organization's central priorities and helps
define organizational culture.
How does effective communication between managers and employees support organizational
success? - CORRECT ANSWER - Promoting performance, enhance work conditions,
clarifying assignments, setting expectations, identifying needed resources, resolving conflicts,
and building relationships.
The quality of the decision benefits when one: - CORRECT ANSWER - Clearly defines
the issue.
Gathers accurate, reliable, timely information.
Seeks outside consultation (when appropriate).
Identifies possible solutions.
Assess possible solutions.
Evaluates consequences of possible solutions.
Selects the best solution.
, Sleeps on it (when appropriate).
The quality of the decision suffers when one: - CORRECT ANSWER - Makes decisions
too quickly.
Doesn't have all information necessary.
Doesn't seek outside consultation (when appropriate).
Over-analyzes.
Involves too many decision makers in the process.
Bases decision on past experience, rather than current situation.
Tries to satisfy too many stakeholders.
Uses intuition rather than fact.
Performance = Ability * Motivation * Support - CORRECT ANSWER - Evaluating
Employees.
List the steps for strategic planning. - CORRECT ANSWER - Organizing team.
Identify organization's strategic direction.
Conduct strategic analysis.
Define major goals.
Develop action plan.
Develop a monitoring and evaluation system.
Communicating the plan to others.
What is a SWOT analysis? - CORRECT ANSWER - A strategic analysis used to assess an
organization's internal Strengths and Weaknesses, and external Opportunities and Threats.
Long-term goals - CORRECT ANSWER - Organizational outcomes that reflect the
organization's mission and provide movement toward realizing its vision.
ACTUAL Exam Questions and CORRECT
Answers
What are the five drivers that pharmacy managers should assess? - CORRECT ANSWER -
Leadership practices, employee engagement, knowledge accessibility, workforce optimization
and learning capacity.
Mission - CORRECT ANSWER - Describes the purpose of an organization, should
provide value to work employees perform.
Vision - CORRECT ANSWER - Describes aspirations of the organization and provides
employees with a long-term goal to work toward.
Values - CORRECT ANSWER - Describes the organization's central priorities and helps
define organizational culture.
How does effective communication between managers and employees support organizational
success? - CORRECT ANSWER - Promoting performance, enhance work conditions,
clarifying assignments, setting expectations, identifying needed resources, resolving conflicts,
and building relationships.
The quality of the decision benefits when one: - CORRECT ANSWER - Clearly defines
the issue.
Gathers accurate, reliable, timely information.
Seeks outside consultation (when appropriate).
Identifies possible solutions.
Assess possible solutions.
Evaluates consequences of possible solutions.
Selects the best solution.
, Sleeps on it (when appropriate).
The quality of the decision suffers when one: - CORRECT ANSWER - Makes decisions
too quickly.
Doesn't have all information necessary.
Doesn't seek outside consultation (when appropriate).
Over-analyzes.
Involves too many decision makers in the process.
Bases decision on past experience, rather than current situation.
Tries to satisfy too many stakeholders.
Uses intuition rather than fact.
Performance = Ability * Motivation * Support - CORRECT ANSWER - Evaluating
Employees.
List the steps for strategic planning. - CORRECT ANSWER - Organizing team.
Identify organization's strategic direction.
Conduct strategic analysis.
Define major goals.
Develop action plan.
Develop a monitoring and evaluation system.
Communicating the plan to others.
What is a SWOT analysis? - CORRECT ANSWER - A strategic analysis used to assess an
organization's internal Strengths and Weaknesses, and external Opportunities and Threats.
Long-term goals - CORRECT ANSWER - Organizational outcomes that reflect the
organization's mission and provide movement toward realizing its vision.
