Exam Questions and CORRECT Answers
__________ are powerful forms of social control that influence group and member behavior -
CORRECT ANSWER - Group roles and norms
Which of the following is an individual function of a group? - CORRECT ANSWER -
Satisfy the person's need for affiliation
Meghan is a member of a group that raises money for a homeless shelter. She feels that the group
spends too much time arguing the merits of diff fundraisers and needs to make a decision. She
calls for a vote at today's meeting. Meghan has taken on the role of: - CORRECT
ANSWER - Energizer
What is the difference between formal and informal groups? - CORRECT ANSWER -A
formal group is assigned by an organization or its mangers to accomplish specific goals.
A person who clarifies key issues for a group has take on the role of: - CORRECT
ANSWER - Information seeker/giver
Which of the following statements is not true about group development? - CORRECT
ANSWER - Tuckman's theory of group development stages has been strongly supported
by empirical testing.
Norman is elected president of the debate club. He is known as a team player. that means that
norman is: - CORRECT ANSWER - Committed. collaborative, and competent.
Which of the following is not a characteristic of high-performing teams? - CORRECT
ANSWER - focusing on group dynamics
Which of the following statements about conflict is true? - CORRECT ANSWER -
Organizations can suffer from too little conflict
, Conflict is considered to be dysfunctional when - CORRECT ANSWER - it hinders
organizational performance.
Ryan, Jerry, and Mark belong to Sigma Phi Upsilon fraternity. They pride themselves on being a
group of solid students with leadership abilities. As a result, they often seem to hijack Fraternity
Council Leadership meetings. Clearly, they feel they know how all the fraternities on campus
should operate. This very high level of cohesiveness in a group - CORRECT ANSWER -
causes groupthink
Which of the following statements about incivility at work is false? - CORRECT
ANSWER - Personality is highly unlikely to be a source of incivility.
In the United States, the judicial system is an example of ________. It is based
on hearing directly opposing points of view to establish guilt or innocence. - CORRECT
ANSWER - the dialectic method
The styles of conflict handling are differentiated along two dimensions: - CORRECT
ANSWER - concern for others and concern for self.
Orna is a restaurant manager and observes a difficult customer, who is always unhappy, picking
on the server. Orna goes over to the customer and tells the customer to leave and not bother
coming back. This best represents the ________ conflict handling style. - CORRECT
ANSWER - Dominating
Which of the following statements about conflict handling styles is false? - CORRECT
ANSWER - Integrating is always the best style to use.
The ________ model of decision making assumes that managers are completely objective and
possess all information for their decisions. In this model, decisions demonstrate excellent logic. -
CORRECT ANSWER - Rational