HRTM 110 Question and answers verified to pass

HRTM 110 Question and answers
verified to pass
General Manager - correct answer -Chief Operating Officer (COO)
-Relating to guests and employees
-Overseeing and coordinating operations
-Increasing profitability


Qualities of Successful Managers - correct answer -Leadership
-Attention to detail
-Follow-through
-People skills
-Patience
-Ability to delegate effectively


Executive Committee - correct answer -General Manager
-Director of Human Resources
-Director of Food and Beverage
-Director of Rooms Division
-Director of Marketing and Sales
-Director of Engineering
-Director of Accounting/Controller


Director of Rooms Division - correct answer -Sometimes called Assistant
General Manager
-Remember: "Rooms is King"

, Front Office Manager (FOM) - correct answer Enhance guest services


Typical FOM daily duties - correct answer -Review previous night's
occupancy/ADR
-Review arrivals/departures/VIP rooms
-etc.


Duties of a Guest Service Agent (7:00am-3:00pm shift) - correct answer -
Check-outs
-Guest inquiries
-Room changes
-Work with housekeeping


Duties of a Guest Service Agent (3:00pm-11:00pm shift) - correct answer -
Check-ins
-Reservations


Night Auditor - correct answer -Closes the books on a daily basis
-Posts chargers
-Balances guest accounts


Club History/Background - correct answer -Bath Houses of Ancient Greece
and Rome
-The Greek Army and "Mesa"
-The Steward
-Coffeehouses of England