HRTM 110 Question and answers
already passed
Europe is forecasted to surpass advanced destinations - correct answer
Types of service - correct answer -intangible
-inseparable
-perishable
-variability/heterogeneity
intangible - correct answer service no one can touch, can't sell it
inseparable - correct answer production and consumption happens are the
same time (ex. checking in: creating a service of checking in and feeling the
style of worker )
perishable - correct answer expires, can't save it for tomorrow (ex room sales,
restaurant good sales)
variability/heterogeneity - correct answer service that varies according to
every person
symbol of hospitality - correct answer pineapple
total quality management TQM - correct answer error prevention
quality control QC - correct answer error detection
, seven deadly sins of service - correct answer apathy, brush-off, coldness,
condescension, robotic like behavior, rule book, runaround
ethics - correct answer moral principals and values used to answer questions
about what is right and wrong, integral part of the industry
trends in hospitality - correct answer sustainability, globalization, safety and
security, diversity, technology, legal issues
most people want to travel for leisure - correct answer
first travel - correct answer 776 BC for first olympic games
tourist deff - correct answer someone who travels at least 50 miles from
home, takes a leap out of ordinary life, stays in a place outside usual enviro
less than one year
economic impact of tourism - correct answer multiplier effect- every dollar you
spent generates 1.5 - 2 times
leakage - correct answer money is used to purchase something from outside
area
opening the boarder - correct answer we can travel more than we did 10
years ago
increase in disposable income and vacation time increases travel - correct
answer double income homes
already passed
Europe is forecasted to surpass advanced destinations - correct answer
Types of service - correct answer -intangible
-inseparable
-perishable
-variability/heterogeneity
intangible - correct answer service no one can touch, can't sell it
inseparable - correct answer production and consumption happens are the
same time (ex. checking in: creating a service of checking in and feeling the
style of worker )
perishable - correct answer expires, can't save it for tomorrow (ex room sales,
restaurant good sales)
variability/heterogeneity - correct answer service that varies according to
every person
symbol of hospitality - correct answer pineapple
total quality management TQM - correct answer error prevention
quality control QC - correct answer error detection
, seven deadly sins of service - correct answer apathy, brush-off, coldness,
condescension, robotic like behavior, rule book, runaround
ethics - correct answer moral principals and values used to answer questions
about what is right and wrong, integral part of the industry
trends in hospitality - correct answer sustainability, globalization, safety and
security, diversity, technology, legal issues
most people want to travel for leisure - correct answer
first travel - correct answer 776 BC for first olympic games
tourist deff - correct answer someone who travels at least 50 miles from
home, takes a leap out of ordinary life, stays in a place outside usual enviro
less than one year
economic impact of tourism - correct answer multiplier effect- every dollar you
spent generates 1.5 - 2 times
leakage - correct answer money is used to purchase something from outside
area
opening the boarder - correct answer we can travel more than we did 10
years ago
increase in disposable income and vacation time increases travel - correct
answer double income homes
