BHA2102
Leadership & Communication in HCM
Comprehensive Finals Test (Qns & Ans)
2025
1. Which of the following leadership styles is characterized by a
focus on collaboration and team-oriented decision-making?
- A) Autocratic
- B) Transformational
- C) Transactional
- D) Laissez-Faire
Correct ANS: B
Rationale: Transformational leadership emphasizes inspiring
and motivating team members, promoting collaboration for
mutual goals.
©/2025
,2. In healthcare organizations, which type of communication is
primarily used to convey urgent, critical information?
- A) Formal communication
- B) Informal communication
- C) Non-verbal communication
- D) Vertical communication
Correct ANS: A
Rationale: Formal communication is structured and reliable,
making it suitable for conveying urgent information in healthcare
settings.
3. The primary objective of strategic communication in
healthcare is to:
- A) Inform employees of all operational procedures
- B) Enhance organizational reputation and stakeholder
engagement
- C) Reduce costs in communication processes
- D) Minimize the need for feedback
Correct ANS: B
Rationale: Strategic communication aims to engage
stakeholders and enhance the organization’s reputation through
clear messaging.
©/2025
, 4. Which of the following is a key advantage of electronic health
records (EHR) in communication?
- A) Increased paperwork
- B) Enhanced accessibility of patient data
- C) Limited storage capacity
- D) Reduced patient engagement
Correct ANS: B
Rationale: EHRs improve accessibility, allowing healthcare
providers to share and access patient information quickly and
effectively.
5. Which model of communication emphasizes the feedback
loop between the sender and receiver?
- A) Linear Model
- B) Transactional Model
- C) Interactive Model
- D) Shannon-Weaver Model
Correct ANS: B
Rationale: The transactional model acknowledges the
simultaneous exchange of information and feedback between
participants.
©/2025
Leadership & Communication in HCM
Comprehensive Finals Test (Qns & Ans)
2025
1. Which of the following leadership styles is characterized by a
focus on collaboration and team-oriented decision-making?
- A) Autocratic
- B) Transformational
- C) Transactional
- D) Laissez-Faire
Correct ANS: B
Rationale: Transformational leadership emphasizes inspiring
and motivating team members, promoting collaboration for
mutual goals.
©/2025
,2. In healthcare organizations, which type of communication is
primarily used to convey urgent, critical information?
- A) Formal communication
- B) Informal communication
- C) Non-verbal communication
- D) Vertical communication
Correct ANS: A
Rationale: Formal communication is structured and reliable,
making it suitable for conveying urgent information in healthcare
settings.
3. The primary objective of strategic communication in
healthcare is to:
- A) Inform employees of all operational procedures
- B) Enhance organizational reputation and stakeholder
engagement
- C) Reduce costs in communication processes
- D) Minimize the need for feedback
Correct ANS: B
Rationale: Strategic communication aims to engage
stakeholders and enhance the organization’s reputation through
clear messaging.
©/2025
, 4. Which of the following is a key advantage of electronic health
records (EHR) in communication?
- A) Increased paperwork
- B) Enhanced accessibility of patient data
- C) Limited storage capacity
- D) Reduced patient engagement
Correct ANS: B
Rationale: EHRs improve accessibility, allowing healthcare
providers to share and access patient information quickly and
effectively.
5. Which model of communication emphasizes the feedback
loop between the sender and receiver?
- A) Linear Model
- B) Transactional Model
- C) Interactive Model
- D) Shannon-Weaver Model
Correct ANS: B
Rationale: The transactional model acknowledges the
simultaneous exchange of information and feedback between
participants.
©/2025
